1. Click anywhere on the slide to continue Click here to continue Office Administrator Presentation Ameritech Centrex

2. Click anywhere on the slide to continue Agenda What does Centrex do? What is Centrex? Why did we choose Centrex? Centrex line types Using Centrex

3. Click anywhere on the slide to continue What does Centrex do? Manages incoming and outgoing calls Makes phones more powerful Connects office phones in a seamless network

4. Click anywhere on the slide to continue What is Centrex? Centrex = Central Office Exchange Service

5. Click anywhere on the slide to continue Why did we choose Centrex? Outsources telecom responsibilities Offers a solution that will never become obsolete Provides automatic battery backup during power failure Eliminates need to purchase an expensive premise- based telecommunications system.

6. Click anywhere on the slide to continue Centrex line types Basic Centrex Electronic Key Line Centrex ISDN Centrex

7. Click anywhere on the slide to continue Basic Centrex Simple applications (e.g., call holding, call forwarding, call transfer) Dialing into the Internet or other networks

8. Click anywhere on the slide to continue Electronic Key Line Centrex In addition to the Basic Centrex functionality: Display functions, such as caller ID and calling reason One-touch access to Centrex features Secondary numbers Multiple number appearances

9. Click anywhere on the slide to continue ISDN Centrex In addition to the Electronic Key Line Centrex functionality, ISDN Centrex can support: Integrated computer and telephone applications Videoconferencing High-speed data transfer (up to 128 Kbps)

10. Click anywhere on the slide to continue Using Centrex: Popular Basic Centrex features Direct Outward Dialing Intercom Calling Call hold Consultation hold Call forwarding-variable Call transfer deluxe Three-way conference calling Call pickup Speed calling–short Voicemail

11. Click anywhere on the slide to continue Direct Outward Dialing Direct Outward Dialing lets you place calls to telephone phone numbers outside of your Centrex system.

12. Click anywhere on the slide to continue Intercom calling Intercom calling lets you dial another Centrex extension without going through an operator or attendant.

13. Click anywhere on the slide to continue Call hold Call hold lets you put a call on hold so you can either pick up another call or complete a task.

14. Click anywhere on the slide to continue Consultation hold Consultation hold lets you call a third party while the call is on hold.

15. Click anywhere on the slide to continue Call Forwarding-Variable Call forwarding-variable routes your incoming calls to a different telephone number inside or outside the Centrex system.

16. Click anywhere on the slide to continue Call transfer–deluxe Call transfer–deluxe allows you to hold and transfer incoming calls to other phones within your Centrex system and outside the system.

17. Click anywhere on the slide to continue Three-way conference call Three-way conference call lets you join two parties on the same call.

18. Click anywhere on the slide to continue Call pickup Call pickup allows you to answer an incoming call at a different Centrex extension.

19. Click anywhere on the slide to continue Speed calling–short Speed calling–short allows you to pre-program phone numbers for quick access to the numbers you call the most.

20. Click anywhere on the slide to continue Ameritech voicemail service Ameritech voicemail service lets you send, retrieve, edit, archive and erase messages, as well as forward copies of messages to others within the same Centrex system.

21. Click anywhere on the slide to continue Want more information? Ameritech Customer Support Site www.ameritech.com/centrexsupport.com/centrexsupport