1. Module three Tour Guiding Process and Skills This publication has been produced with the financial assistance of the European Union. The contents of this publication are the sole responsibility of SNV/ ILO and can in no way be taken to reflect the views of the European Union. For more information on EuropeAid, please visithttp://ec.europa.eu/europeaid/

2. Module Overview 2 Topic 1: Identify local tourism attractions and services available in your destination Topic 2: Develop an engaging tour plan Topic 3: Prepare for work Topic 4: Receive Tourists Topic 5: Guide Tourists Topic 6: Close a tour.

3. Identify tourism attractions & services Topic One

4. Activity 1: Identify local tourism attractions Watch a short video clip of a local tourism destination. Identify tourism attractions you have seen in the video clip. 4

5. Natural attractions Landscapes Mountains Forests Lakes and rivers Beaches and sea Special flora species Special fauna species. 5

6. Historical and cultural attractions Houses Museums Temples and pagodas Parks Music and performance Foods Clothes Festivals Local markets. 6

7. Examples of tourism attractions Ma pi leng pass 7 Cham island Bac Ha market Japanese bridge

8. Public services 8 Transport Bank/ATM Healthcare Police Embassy Water Communication Power

9. Key tourism services Hotels Restaurants Entertainment facilities Tour and travel facilities Shopping facilities Fitness and spa facilities 9

10. Activity 2: Interpret key tourist map symbols Take a flashcard with a map symbol. Show the card and describe it to the group and suggest what it is about. Other learners give comments 10

11. Reading Tourist Maps Direction Scale Symbols Itinerary Distance Travelling time Attractions Services and activities Stop over points 11 North South East West Mountain River Temple Valley Water fall Kilometer Near Far Long Short

12. Activity 3: Map work Working in pairs, use a local tourist map to: Identify key places tourists will want to go to(e.g. attractions such as museums, temples, parks, etc.) Identify places suitable for tourists to eat and sleep. Locate tourism services such as banks/ATMs, post offices, embassies Estimate the time to travel between two points the facilitator stipulates. 12

13. Develop an engaging tour plan Topic two

14. Identify available local tourism products & services Attractions Activities Accommodation services Restaurants Package tour and travel services. 14

15. Tour planning principles: Adding activities Cycling Kayaking Shopping Wearing local traditional costume Traditional dancing Weekly markets Others??? 15 Tour Programme View Craft Stop Eat drink washrooms

16. Tour planning principles: Finding stops Viewpoint stop 16 Rest stop Souvenir stop Meal stop Rest room

17. Activity 4: Develop an engaging tour Work in groups of 5: Identify an existing tour. Add at least three additional activities for tourists or stops to this tour to enrich the tourist experience. Present your tour Others comments and discuss 17

18. Tour planning principles: Design itinerary 1. Timing 18 2. Distance 3. What to see 4. Where to eat

19. Activity 5: Tour planning In groups of 5, using local tourists map, design a tour itinerary with the following information: Timing for an itinerary: start and finish time, lunch time, site visiting time, walking, trekking time, stop over time, etc.? Means of transport: bicycle, car, boating or on foot Identify main attractions/ sights to visit Identify supporting services: food and beverage, overnight... Group present the tour to the rest of the class. 19

20. Prepare for work Topic three

21. Topic contents 21 Personal hygiene and appearance Tour preparation

22. Personal hygiene and appearance 22 Clean & Combed Hair Tidy & pressed Shirt Decent Pants Right posture Clean shaved

23. Clean Hands: Dirty Hands Which would you prefer to cook your meal? 23

24. The importance of Personal Hygiene 1.Protect your health 2.Prevent infections 3.Build confidence 4.Look professional 24

25. Key Hygiene Principles 1.Shower or bath every day 2.Tidy hair: Wash your hair (use shampoo) frequently, comb your hair 3.Wash your hand with soap after eating, smoking and using bathroom 4.Short nail/ no nail polish 5.Brush your teeth after every meal 6.Wash your clothes frequently 7.Change your clothes every 1 or 2 days 8.Keep your shoes clean and polish 9.Use deodorant 25

26. Hand washing steps 26 1. Wet your hands 2. Liquid soap 3. Lather and scrub- 20 seconds 4. Wash between your fingers 5. Wash under your nails 6. Rinse- 10 seconds 7. Dry hands 8. Turn off the tap

27. Looking Professional: your clothes 1.What to wear? 2.How to wear it 3.Condition of clothes: Clean Neat Good condition 27

28. Activity 6: Practice personal hygiene Learners practice hand washing: explain which steps they are practicing and reason why. Every leaner has 5 minutes to prepare their appearance and ask classmate to check 28

29. 29 Tour preparation Topic three

30. The importance of Tour Preparation If we fail to plan, we plan to fail! 30

31. Tour preparation: step by step Itinerary Travel documents Attractions information Necessary items 31 Passport Permit Ticket tour plan Programme Itinerary

32. Activity 7: Tour preparation Divide into 5 groups; each group gets a travel itinerary. Read travel itinerary in your group Discuss the contents of your travel itinerary Discuss what a local tour guide needs to prepare for guiding visitors for this travel itinerary. 32

33. Reading the itinerary 33 Date and time Visiting route Major attraction sites Service and activities