1. ManageEngine IT360 Product Overview
A Comprehensive Business Service Management Solution

2. Agenda Introduction to AdventNet & ManageEngine
Introduction to ManageEngine IT360
Business Service Management

3. About ZOHO Corp. (formerly AdventNet Inc.)
ZOHO Corporation
OEM / Telecom Business
World #1 in EMS frameworks
Zero Venture capital
Founded in 1996
ManageEngine
Marquee customers
Strong Product line
32,000+ customers
Zoho
Innovating for the future
Web 2.0 Leader

4. Introduction to ZOHO Corp. - ManageEngine
ManageEngine Enterprise IT Mgmt Software used by
over 32,000 customers including 3 out of every 5 Fortune 500 companies
Network Management
Application Performance Management
Security & Compliance
Desktop Mgmt / ServiceDesk

5. Introduction to Zoho Zoho –
“The most comprehensive suite of online applications delivered as a service (SaaS)”

6. Business Service Management
BSM Approach
Traditional
Managing IT Operations by Giving IT a Business Application Perspective.

7. What is ManageEngine IT360 ?
BSM Tool that Helps People, Processes And Technology Work.

8. ManageEngine IT360 is a “BSM Lite” solution
BSM vs. BSM Lite
BSM
BSM Lite
Suited for very large organizations
Suited for Mid-market
Existing investments in Big 4
No significant investments in Big4
Mega investments in Big 4 BSM solutions
Affordable
Complex Products, acquired portfolio
Single product with depth of Point Products
Complex integrations (# of interfaces & integration engines)
Integrated for Value- Out of the box
ManageEngine IT360 is a “BSM Lite” solution

9. ManageEngine IT360 – Key Components
Network Monitoring
Integrated WAN Traffic Analysis
Performance
(DB, Servers, Middleware)
Systems Management
Availability / Performance/ Capacity Management
End User Experience Management
SLA Management
Web / J2EE Transactions, SOA
ITIL ServiceDesk & CMDB
Automated Incident
Event Mgmt

10. ManageEngine IT360 : For Networks
WAN Monitoring
Monitor Network Device
Link Utilization
Traffic Analysis

11. ManageEngine IT360: Application Performance Management
Servers
Linux
AIX
Windows
Solaris etc.
App. Servers
J2EE
.NET etc
Weblogic
WebSphere
JBoss
OracleAS
ERP
SAP
SAP CCMS
Oracle EBS
Databases
Oracle
MS SQL
DB2
Sybase
MySQL

12. ManageEngine IT360: End User Experience Management
HTTP(s) Synthetic Transactions
End User Apps (LDAP, Mail, Exchange etc)
J2EE Transactions
SOA Web Services

13. ManageEngine IT360 : Service Desk
Ticketing
Business Rules
Self Service Portal
User Survey
Reports
ITIL V2
Incident
Change
Problem
Knowledge
Base
Manage Solutions
Easy to Use
Improve Workflows
IT Asset Mgmt
CMDB
Contract
Purchase

14. ManageEngine IT360 – Target Audience
IT Manager
Service Manager
CIO / Director

15. Technical Benefits
Out of the box Network, Systems and Applications Management – with Integrated Service Desk
Agentless Monitoring
Multi User – Web Client
Easy to Evaluate & Deploy MB Download

16. Business Benefits Line of Business Managers For IT Operations
Understand Performance of Business Applications
Prioritize Issues in Production
Monitor End User Experience
Identify Root Cause of Performance Issues Quickly
Track KPIs and Business Metrics
Plan Capacity and Ensure Higher ROI
Custom Dashboards for various Stakeholders
Reduce People Costs by Simplifying Workflows

17. Business Service Management
Adding a Business Perspective to monitoring IT Services

18. Business view of your IT Infrastructure
Business Views
Business view of your IT Infrastructure

19. ITIL Ready Service Desk
Making people, processes and technology work smarter, together

20. Network Performance Dashboard

21. Network Monitoring
Network Performance & Availability Monitoring

22. Application Performance Dashboard

23. Application Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring

24. Summary The ManageEngine alternative
Expertise in IT Management Software (32,000 customers)
Business Services Management for Everyone

25. Thanks! Contact Us: www.manageengine.com/it360
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