1. Presentation at FWA Retooling Event Presentation at FWA Retooling Event - 9Sept Reskilling for New Careers Singapore Workforce Development Agency (WDA)

2. Presentation at FWA Retooling Event Content 1.Introduction to WDA 2.Singapore Workforce Skills Qualifications (WSQ) & FICS 3.List of FICS Courses 4.Types of Reskilling Programmes & Options 5.Cases & Examples of Skills Conversion 2

3. Presentation at FWA Retooling Event Who we are? WDA The Singapore Workforce Development Agency (WDA) was set up on 1 September 2003 and tasked to build a first-class lifelong education and training system for Singapore workers. Vision -A Competitive Workforce - Learning for Life -Advancing with Skills Mission - Enhance employability and competitiveness of our workforce.WDA.WSQ.FICS.Programmes.Cases Presentation at FWA Retooling Event 3

4. Who we are? 4 Industry Divisions Support Services Divisions Community & Professional Services Healthcare, Retail & Business Manufacturing & Construction Tourism Generic Skills Development Quality Assurance Corporate & Marketing Communications Incentives & Finance Policy Information Technology Corporate Development Employment Faciliation.WDA.WSQ.FICS.Programmes.Cases 4

5. Presentation at FWA Retooling Event What kind of Continuing Education & Training (CET)? AccessibleIndustry-led Comprehensive Strong Partnerships High Quality Affordable Key principles underpinning our training design: We envisage a Continuing Education & Training (CET) system that will ensure workers regardless of educational background and experiences can have access to quality training and skills development throughout their working life..WDA.WSQ.FICS.Programmes.Cases 5

6. Presentation at FWA Retooling Event What is Workforce Skills Qualifications (WSQ)? A national credentialing system that trains, develops, assesses, and recognises adult workers for competencies they need to stay employable and competitive in the global economy Adult Centric Quality AssuredOpen Access Work & Job Focused Competency Based Industry Relevant.WDA.WSQ.FICS.Programmes.Cases 6

7. Presentation at FWA Retooling Event How far have we gone? Human Resource Leadership and People Management Infocomm Technology Finance Creative (Design) Creative (Media & Comm) Creative (Arts & Culture) Pre-School Education Training Tourism Food & Beverage Retail Healthcare Generic Manufacturing Skills Aerospace Precision Engineering Security Landscape Floristry Spa Community & Social Services Workplace Safety & Health More to come… WSQ system implemented in > 20 vertical / horizontal industries, including financial services:.WDA.WSQ.FICS.Programmes.Cases 7

8. Presentation at FWA Retooling Event FICS = Finance WSQ in concept and implementation The Financial Industry Competency Standards (FICS) is the brand name for use in financial services sector Industry led with tripartite funding support from WDA, MAS & IBF 5 CET Centres appointed to build awareness of career options and deliver training to all those in pursuit of training and competency enhancement.WDA.WSQ.FICS.Programmes.Cases 8

9. Presentation at FWA Retooling Event Anti-money Laundering Consumer Banking Fund Management Insurance Wealth Management Wholesale Banking.WDA.WSQ.FICS.Programmes.Cases Cash Management Credit Analysis Credit Administration Project Financing Relationship Management- -Enterprise Banking -Wholesale Corporate -Banking Sales & Marketing – Transactional Services Structured Financing Advisory Trade Finance Trade Processing Origination, Structuring & Advisory Sales & Distribution Asset Securitisation Operations Deal Processing and Settlements Debt Origination & Syndication Product Control Research Trading Treasury Sales Business Development - Institutional Business Development - Retail Central Dealing Fund Administration Performance Measurement Portfolio Management Product Development Private Equity Claims Handling Underwriting Claims Handling Underwriting Relationship Management Asset Liability Management - -Banking -Insurance Credit Analytics Credit Risk Management (Consumer Banking) Credit Risk Management (Corporate Banking) Market Risk Analytics Market Risk Management Operational Risk Management StockbrokingInvestment Advisory Services Relationship Management - High Net Worth Relationship Management - Mass Affluent Relationship Management - Retail Trust Administration Trust & Estate Planning General Insurance JR 1, 3 to 6 Securities & Futures JR 5 Life Insurance JR 1, 3 to 6 Risk Management JR 5 to 6 Wealth Management JR 3 to 6 Compliance JR 4 to 6 Financial Markets JR 4 to 6 Corporate Banking JR 4 to 6 Corporate Finance JR 4 to 6 Fund Management JR 2 to 6 Overview of FICS by segments, job families & job roles 9

10. Presentation at FWA Retooling Event Anti-money Laundering Consumer Banking Fund Management Insurance Wealth Management Wholesale Banking.WDA.WSQ.FICS.Programmes.Cases Cash Management Credit Analysis Credit Administration Project Financing Relationship Management- -Enterprise Banking -Wholesale Corporate -Banking Sales & Marketing – Transactional Services Structured Financing Advisory Trade Finance Trade Processing Origination, Structuring & Advisory Sales & Distribution Asset Securitisation Operations Deal Processing and Settlements Debt Origination & Syndication Product Control Research Trading Treasury Sales Business Development - Institutional Business Development - Retail Central Dealing Fund Administration Performance Measurement Portfolio Management Product Development Private Equity Claims Handling Underwriting Claims Handling Underwriting Relationship Management Asset Liability Management - -Banking -Insurance Credit Analytics Credit Risk Management (Consumer Banking) Credit Risk Management (Corporate Banking) Market Risk Analytics Market Risk Management Operational Risk Management StockbrokingInvestment Advisory Services Relationship Management - High Net Worth Relationship Management - Mass Affluent Relationship Management - Retail Trust Administration Trust & Estate Planning General Insurance JR 1, 3 to 6 Securities & Futures JR 5 Life Insurance JR 1, 3 to 6 Risk Management JR 5 to 6 Wealth Management JR 3 to 6 Compliance JR 4 to 6 Financial Markets JR 4 to 6 Corporate Banking JR 4 to 6 Corporate Finance JR 4 to 6 Fund Management JR 2 to 6 How to interpret and select courses? 10 Industry Segment: Financial Markets Job Family: Operations Deal Processing & Settlements (Role IV) Course: FICS SMU Professional Certificate in Global Markets Operations

11. Presentation at FWA Retooling Event Which government subsidised programmes can you tap on? 1.Seeking In- Employment Upgrading or Role Change within Finance Sector FICS Courses 2.Seeking Skills Conversion for New Careers and Sectors Professional Conversion Programmes (PCP) 3.Refreshing on How to do Job Search Career Skills Workshops PurposeProgramme/Scheme.WDA.WSQ.FICS.Programmes.Cases 11

12. Presentation at FWA Retooling Event Professional Conversion Programmes (PCPs) Arts Managers Assistant Editors Digital Animation Artists Game Programmers Public Relations Executives New Media Sales Professionals Creative Tourism Hospitality Managers Tourism (attractions) MICE & Events Retail Professionals Others Adult Educators Culinary Chefs Sustainable Design Consultants Manufacturing Precision Engineers Aerospace Professionals Workplace Safety & Health Officers Healthcare & Social Services Physiotherapists Registered Nurses Occupational Therapists Social Workers Pre-School Teachers Infocomm Technology (ICT) Software Developers Systems Analysis Professionals System Administrators.WDA.WSQ.FICS.Programmes.Cases 12

13. Presentation at FWA Retooling Event Professional Conversion Programmes (PCPs) Public Relations Executives7 (Full-Time)90% of course fees funding & monthly stipend MICE & Events12 (Full-Time) Retail Professionals6 (Full-Time) Social Workers24 (Full-Time) Tourism (Attractions)12 (Full-Time) Adult Educators4 (Full-Time) Culinary Chefs15 (Full-Time) Pre-School Teachers20 (Full-Time) Exanples of PCPDuration (months)Subsidies.WDA.WSQ.FICS.Programmes.Cases 13

14. Presentation at FWA Retooling Event PMET Career Skills Workshops A 2-day workshop to help participants write an effective CV and cover letter, present a professional first impression and manage the interview process confidently. Topics covered: 1. Self Discovery and Career Management 2. Effective CV and Cover Letter Writing 3. Networking and Job Search 4. Interview Skills 5. Image Management next run: 8-9 Oct 09 nett fee: $15/pax (after subsidy).WDA.WSQ.FICS.Programmes.Cases 14

15. Presentation at FWA Retooling Event Taking the step … ….WDA.WSQ.FICS.Programmes.Cases “Ms Khoo has worked all her life in people-centric jobs. Her interests to work with children made her embarked on the Trainee Principal course, where she’s taught to nurture pre-schoolers through strong character-building…” Ms Agnes Khoo, 50, Trainee Principal 15 “Ms Yeo was a recent graduate in Communications & New Media from NUS, and was eager to apply her classroom knowledge into the real world. The PCP for public relations further trained her on practical industry know-hows, and more importantly, a direct employment into a PR firm…” Ms Cheryl Yeo, early 20+, Communications Officer

16. Presentation at FWA Retooling Event Taking the step … ….WDA.WSQ.FICS.Programmes.Cases “Ms Lee holds a master degree in business and a bachelor’s degree in marketing. She was holding a well- paying pharmaceutical sales job then. With the desire to “do something more meaningful”, she applied for the PCP for registered nurse and is now a full- fledged professional nurse…” Ms Lee Ying Ying, 35, Registered Nurse “A talented graphic designer, Ms Sim was always in search for a stable and permanent job relating to her field. She took the opportunity to enroll into the PCP for interactive & digital media professionals which not only took her skills to the next level but also ensured her a position in a renown communication solutions firm…“ Ms Jean Sim, 30+, Creative Consultant 16

17. Presentation at FWA Retooling Event Taking the step … ….WDA.WSQ.FICS.Programmes.Cases 17 “Also previously part of the banking and finance industry, Ms Koh wanted to pursue her passion in working with people with special needs. She is currently pursuing a WSQ Diploma in occupational therapist, and is guaranteed a job with a sponsoring hospital upon completion. She is on her way to realising her dreams…” Ms Emily koh, 33, Occupational Therapist "Janet spent most of her 27 years career in the manufacturing industry. Through the 15 months Professional Conversion Programme for Hospitality Managers, Janet is now attached to the Ascott Group which will see her gain essential industry experience with a leading industry player as well as graduate with a Master of Hospitality Administration." Ms Janet Wong, 49, Hospitality Management Trainee

18. Presentation at FWA Retooling Event Taking the step … ….WDA.WSQ.FICS.Programmes.Cases 18 Ms Hazel Wong, 35, Tourism Management Trainee "Though Hazel has extensive experience in HR and administration, she had a burning desire to join the Tourism industry. Currently she has enrolled into the PCP for the Attractions sector. Hazel will be spending a year under a traineeship programme which would see her exposed to the wide spectrum of skills and knowledge in Attractions management." “Ms Zhong has an ACCA certificate and was previously from the Finance Industry as an accountant and auditor. With little job satisfaction from her job, she took a WSQ course on makeup and is now employed in Sephora. The retail business recognises and adopts WSQ in-house training for their staffs …” Ms Gelainza Khong, 29, Retail Sales Advisor

19. Presentation at FWA Retooling Event Taking the step … ….WDA.WSQ.FICS.Programmes.Cases 19 “Ms Kew left her job in 2008 to devote more time to her child. She retained plans to return to the workforce. Chancing upon the WSQ specialist diploma programme for Precision Engineering, she got enrolled on a part time basis for one year. Ms Kew had since received 2 job offers and secured an employment even before completion of the programme…” Ms Kew Loy Moy, 40, Sales Engineer

20. Presentation at FWA Retooling Event Where to get more information?.WDA.WSQ.FICS.Programmes.Cases More information can be found on the following websites: FICS courses www.fics.org.sg www.ibf.org.sg PCP & SPUR courses www.wda.gov.sg For other enquiries, please contact: WDA Hotline: 6883 5885 Email: wda_enquiry@wda.gov.sg 20

21. Presentation at FWA Retooling Event Thank You! Singapore Workforce Development Agency (WDA)