2. Welcome to the Protection Master Engineering Hours TAC Presentation Have you signed in ? Have you switched off your mobile phone ?

3. Geoff Parry Track Access Team Leader Geoff Parry Track Access Team Leader Protection Master Engineering Hours T.A.C. Presentation

4. WHY YOU ARE HERE ? Complete PM EH training Fully understand TAC function Pass TAC quality control Appreciate TAC/PM interaction

5. TAC OFFICE CAN ONLY TAKE BOOKINGS FROM 2300 hrs MON - FRI : INDIVIDUAL DESKS SAT & SUN : COUPLED DESKS QUEUEING SYSTEM ON PHONES - 10 ALL CALLS ARE RECORDED

6. DESK LAYOUT -DESK MAPS -CTAC. A FULLY COMPUTERISED SYSTEM - AVERAGE 50 BOOKINGS PER DESK / NIGHT TAC’S HAVE ACCESS TO : - ALL RULE BOOKS - CONTROLLERS DIAGRAMS - EXTENSIVE KNOWLEDGE / EXPERIENCE

7. INCIDENT DESK TAC 21 : 30 06 : 25 53999 – INCIDENTS / EMERGENCIES 53901 – ROUTINE CALLS DIESEL POWER PACKS ASBESTOS EXCLUSION ZONES SPECIFIED AREA REDUCTIONS ADDITIONAL OPERATIONAL PROBLEMS WINTER WEATHER TUNNEL ONLY [ 2200 – 2300 ] }

8. TAC DUTIES EXTRACT INFORMATION CHECK ANY SPECIAL ARRANGEMENTS INPUT ALL INFORMATION INTO CTAC CONFIRM TRACTION CURRENT ALTERATIONS WITH ECRO 21 : 30 23 : 00

9. VERY BUSY - EXPECT DELAYS TAC DUTIES 23 : 00 00 : 00 02 : 00 OPTIMUM TIME TO CALL

10. LATE SURRENDERS SITE CLEARS / SITE SAFES LINE CLEARS / LINE SAFES TAC DUTIES 02 : 00 04 : 00 06 : 15 STILL TAKING BOOKINGS SITE CLEARS / SITE SAFES

11. TAC PM ENSURE YOU HAVE READ ALL YOUR PUBLICATIONS TRY TO BOOK BETWEEN 23:00 AND 00:00 CLEAR FROM SITE IMMEDIATELY AFTER IT IS SAFE TO DO SO - DO NOT WAIT PHONE FROM A QUIET LOCATION LISTEN CAREFULLY TO THE TAC

12. PM SPIC PLANNING MEETING - ENSURE IT IS : THOROUGH + SIMPLE + SENSIBLE CHECK IF : DIESEL MOTORISED TROLLEY ASBESTOS EXCLUSION ZONE HAS BEEN PRE-BOOKED CALL TO TAC - SPIC MUST BE NEXT TO PHONE DO NOT CONVERSE WITH SPIC WHILE BOOKING WITH TAC UNLESS REQUESTED

13. LATE SURRENDER PROTECTION BEFORE CONTACTING TAC : - ASSESS THE SITUATION AND ACQUIRE ALL RELEVANT INFORMATION FROM THE SPIC REGARDING THE : NATURE OF THE DELAY ESTIMATED FINISH TIME ADJACENT ROADS CONTACT TAC AS SOON AS POSSIBLE WHEN THE TAC HAS BEEN INFORMED STAY BY THE PHONE AND AWAIT CONFIRMATION

14. LATE SURRENDER ?? A B 0420 CURRENT0520 CURRENT START FINISH DIRECTION OF WORK

15. MOBILE PHONES - CAN THEY BE USED ? Must be switched on at all times. Auto number is also required at all times. Book on remote – But Auto clear where possible.

16. PHONE SYSTEM Keypad input of Booking requirement Options : 1.Booking using a SABRE number 2.Booking using an FRC number 3.Site Clear message 4.Late Surrender request 5.Contact TAC Incident Desk IV validation - Redirected to C & L if invalid Publication & CRID validation SABRE entry and validation ( explanation if invalid ) – additional SABREs are verbally communicated to TAC later Then placed in queue

17. 3606 01:05 SOLIDUS - NOT APPROVED FOR TONIGHT 5492011/01/2005 819100/0 2270 01:15 SOLIDUS - NOT ENG HOURS NUMBER 5496011/01/2005 810062/2 484401:43SOLIDUS – TRAFFIC HOURS NUMBER5496025/01/2005 4507 SOLIDUS - STATION ACCESS ONLY 5492011/01/2005 8203**/3* 388101:015492110/01/2005 738080*/40 388100:525492110/01/2005 88266/6 388100:465492110/01/200588266/6 388100:445492110/01/200588266/6 388100:405492110/01/2005 88266/6 388100:395492110/01/200588266/6 388100:375492110/01/200588266/6 388100:35 SOLIDUS - NOT APPROVED FOR THIS WEEK 5492110/01/2005 794855/3 386500:335492110/01/2005 79886/798 386500:305492110/01/2005 79485511/3 386500:285492110/01/2005 7986/9 386500:275492110/01/2005 799886/9 386500:265492110/01/20057976#/9 386500:25 SOLIDUS - NOT A VALID SABRE No 5492110/01/200579776/9 386500:225492110/01/200507976/3 IV NoReject Time Reject Description Desk Tel No Shift Date Sabre/ FRC No SOLIDUS - NOT A VALID SABRE No SOLIDUS - STATION ACCESS ONLY SOLIDUS - NOT A VALID SABRE No 01:19 822100/0

20. 100 101

21. “You can still fail” THE FINAL HURDLE Remember : Repeat all vital information Clear and concise Site Clear/Safe message Ensure your logbook is accurate and legible