1. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 1 Welcome To Billy Casper Golf New Employee Orientation Macromedia Flash Player Required To View (click here to download, if needed)click here to download, if needed Press ‘Spacebar’ To Advance Slides.

2. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 2 Congratulations! Your talent, attitude and drive have set you apart from your peers. You are now part of the most innovative and progressive golf course management company in the nation. The difference you make at your course and for your company will help you achieve your personal and professional goals.

3. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 3 So What Is Billy Casper Golf All About? And Who Is Billy Casper? Click above to start Flash.

4. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 4 Selected Achievements U.S. Open Winner, 1959, 1966 The Masters Champion, 1970 The Ryder Cup Team, 1961–75 5 Vardon Trophies 51 PGA Tour Wins 9 Champions Tour Wins 6th All-Time in Tour Victories Billy Casper is more than a namesake for our firm. He is our motivation. A devoted family man. One of the world’s greatest golfers. A dedicated athlete who always put fans – his customers – first.

5. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 5 We Are A National Company Chicago, IL Cincinnati, OH Washington, DC Seattle, WA Los Angeles, CA Birmingham, AL New York, NY Trenton, NJ Maui, HI Regional Office Locations Golf Course Locations Billy Casper Golf National Headquarters

6. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 6 Serving Local Golf Courses Saxon Woods GOLF COURSE

7. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 7 Each With A Dedicated Team Who Together Serve More Than 350,000 Customers. Who Play 2.5 Million Rounds Each Year. One Customer and One Round At A Time.

8. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 8 Our Commitment To You We will provide you a safe workplace. We will give you opportunities to grow professionally and personally. We will inspire you to innovate, challenge you to succeed, and reward you for both.

9. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 9 A Safe Workplace Where All Persons Are Provided Equal Opportunity For Employment Where Sexual and Other Harassment Is Not Tolerated In Any Form Where The Workplace Is Always Drug-Free. Where Safety Practices Are Always Followed. If you experience or witness any violation of the above safe workplace items, please alert your supervisor, or contact Billy Casper Golf Human Resources at 703.761.1444 or jobs@billycaspergolf.com.jobs@billycaspergolf.com

10. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 10 Professional Growth Talk with your supervisor about promotion opportunities at your course and in your region, or visit www.billycaspergolf.com to see what jobs are available nationwide.www.billycaspergolf.com We Hired You. We Will Train You. We Will Challenge You To Do Your Best. The Next Step Is Yours.

11. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 11 Your Commitment To Us I will arrive at work on time and in uniform, with my positive attitude ready to work. I will be honest with my team and respectful of my workplace. I will do my personal best, every day.

12. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 12 Our Shared Commitment to Customers To Treat Each Customer To An Enjoyable Golf Experience.

13. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 13 I am part of a team prepared to create fun and enjoyment for our customers. My positive attitude is my responsibility. I choose to create loyal customers with my team, my attitude, and my actions. How? By Keeping This Promise

14. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 14 Acknowledge and greet every customer, every time. Wear a wrinkle-free, tucked-in uniform and name tag at all times. Actively offer assistance to each customer, whether or not they ask for assistance. Smile and use phrases such as “welcome”, “thank you”, and “please.” Address each customer by name. And By Interacting With Customers

15. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 15 Give your full attention to the customer being helped. Address each customer’s needs quickly and efficiently. Show the customer the answers to their questions rather than just telling them the answers. Maintain a friendly working relationship with fellow employees in a team environment. Invite each customer back to play the golf course again, and again, and again. And By Interacting With Customers

16. Version 04.06 Welcome to Billy Casper Golf – New Employee Orientation 16 “Thank you for joining the Billy Casper Golf team! I know you’ll make a difference in the success of your course, and in the success of your company – Billy Casper Golf. More importantly, I know you’ll treat each customer to an enjoyable golf experience – making every customer your number one fan!” A Final Word