1. Talent Management - Training Overview - AUC / SCE - HM 1 Welcome to Talent Management Course

2. 2 Talent Management - Training Overview - AUC / SCE - HM General Rules No SMOKING during Session. No SMOKING during Session. No MOBILE. No MOBILE. Questions at all times. Questions at all times. Understanding is a MUST. Understanding is a MUST.

3. Talent Management - Training Overview - AUC / SCE - HM 3 Training Overview

4. Result Effective training differs from ineffective training in terms of the processes used to determine what employees need to learn and how training is designed and implemented. 4 Talent Management - Training Overview - AUC / SCE - HM Training Overview

5. Talent Management - Training Overview - AUC / SCE - HM 5 After Completing this Lecture you’ll be able to: Have an introduction on Training and Development. Have an introduction on Training and Development. Identify Purpose/Goals of Training and Development. Identify Purpose/Goals of Training and Development. Identify Benefits of Training and Development. Identify Benefits of Training and Development.

6. Getting Started Everyone in an organization is affected by training. Everyone in an organization is affected by training. Everyone receives training at one time or another, usually multiple times. Everyone receives training at one time or another, usually multiple times. Evidence continues to grow showing that companies investing more in training produce improved financial results. Evidence continues to grow showing that companies investing more in training produce improved financial results. 6 Talent Management - Training Overview - AUC / SCE - HM

7. Getting Started However, training does not always lead to an improved bottom line. However, training does not always lead to an improved bottom line. Many companies report that they perceive little value from their training initiatives. Many companies report that they perceive little value from their training initiatives. Obviously, companies that report very positive improvements are using more effective training practices than those that do not. Obviously, companies that report very positive improvements are using more effective training practices than those that do not. 7 Talent Management - Training Overview - AUC / SCE - HM

8. Result Effective Training differs from ineffective training in terms of the processes used to determine what employees need to learn and how training is designed and implemented. 8 Talent Management - Training Overview - AUC / SCE - HM Training Overview

9. 9 Talent Management - Training Overview - AUC / SCE - HM Purpose of Training The 3 (S)s!!! 1- Standards. 2- Safety. 3- Service. “for Service Industries”

10. 10 Talent Management - Training Overview - AUC / SCE - HM 1- Standard To have Employees who can do the Job at a level that meets the Property’s Performance Standards. (Quality & Quantity)

11. 11 Talent Management - Training Overview - AUC / SCE - HM 2- Safety. Maintain their Own Safety. Maintain their Own Safety. Maintain customer Safety. Maintain customer Safety. Recognize Safety Hazards. Recognize Safety Hazards. React in the event of an Emergency. React in the event of an Emergency.

12. 12 Talent Management - Training Overview - AUC / SCE - HM 3- Service. What makes the Service industry Different. What makes the Service industry Different. How customer feedback is used as a Measure of Service. How customer feedback is used as a Measure of Service. The Difference between External customer and Internal customer. The Difference between External customer and Internal customer. Behavior Modeling of appropriate Service Standards. Behavior Modeling of appropriate Service Standards.

13. 13 Talent Management - Training Overview - AUC / SCE - HM Benefits of Training Benefits to the Trainee. Benefits to the Trainee. Benefits to the Property. Benefits to the Property. Benefits to the Supervisor. Benefits to the Supervisor. Benefits to Customers. Benefits to Customers.

14. 14 Talent Management - Training Overview - AUC / SCE - HM Benefits to the Trainee. Prepare Employees to do their Job Effectively. Prepare Employees to do their Job Effectively. Improves Self-Confidence. Improves Self-Confidence. Improves Motivation. Improves Motivation. Improves Morale. Improves Morale. Prepares for Promotion. Prepares for Promotion. Reduces Tension and Stress. Reduces Tension and Stress. Provides an Opportunity to Succeed. Provides an Opportunity to Succeed.

15. 15 Talent Management - Training Overview - AUC / SCE - HM Benefits to the Property Increases Productivity. Increases Productivity. Reduces Costs. Reduces Costs. Builds a Strong Employee TEAM. Builds a Strong Employee TEAM. Decreases Safety Hazards. Decreases Safety Hazards. Creates a Better Image. Creates a Better Image. Builds Repeat Business. Builds Repeat Business. Increases Referrals. Increases Referrals. Attracts Potential Employees. Attracts Potential Employees. Decreases Absenteeism. Decreases Absenteeism. Reduces Turnover. Reduces Turnover.

16. 16 Talent Management - Training Overview - AUC / SCE - HM Benefits to the Supervisor Allows more time for Other Tasks. Allows more time for Other Tasks. Provides for more Responsibilities. Provides for more Responsibilities. Improves Career Potential. Improves Career Potential. Builds a strong Employee Team. Builds a strong Employee Team. Decreases Absenteeism. Decreases Absenteeism. Reduces Turnover. Reduces Turnover. Builds Trust and Respect. Builds Trust and Respect. Promotes Good Relationships. Promotes Good Relationships.

17. 17 Talent Management - Training Overview - AUC / SCE - HM Benefits to Customers Provides High-Quality Products. Provides High-Quality Products. Provides High-Quality Service. Provides High-Quality Service. Makes them feel they are getting their Money Back. Makes them feel they are getting their Money Back. Provides a safer use. Provides a safer use.

18. 18 Talent Management - Training Overview - AUC / SCE - HM Questions Thank you,