1. 10/16/2009 ESYSTEMS FORUM

2. UNIFIED COMMUNICATION SOLUTION 2http://www.avm-informatique.com

3. Agenda o AVM company description o globalcomserver product description o Unified Messaging description 3http://www.avm-informatique.com

4. AVM company o French company created in1983 o Software editor and Telephone operator o 2 business models: hosted and outsourcing o Several hundred customers and thousand users in multiple countries o All vertical markets 4http://www.avm-informatique.com

5. Greek customers 5http://www.avm-informatique.com

6. Many other customers 6http://www.avm-informatique.com

7. Strategic partnerships 7 o SAP Certified o Microsoft Gold Certified o Dialogic o Canon o Nuance (OCR, TTS) o Telisma (ASR) http://www.avm-informatique.com

8. Agenda o AVM company description o globalcomserver product description o Unified messaging description 8http://www.avm-informatique.com

9. globalcomserver product o Unified Messaging System (Exchange, Notes, SMTP) o Fax, Texting, Email, and Voice server o Windows and Web software interface o Business application adapters (ERP, CRM, ECM) o Multifunction printer integration o Communication Campaign Manager o Communication Alert Manager o IVR, ACD, Voicemail, Readmail 9 http://www.avm-informatique.com

10. Call processing 10http://www.avm-informatique.com o IVR o ACD http://www.avm-informatique.com

11. Agenda o AVM company description o globalcomserver product description o Unified Messaging description 11http://www.avm-informatique.com

12. Why Unified Messaging ? 12http://www.avm-informatique.com Why Unified Messaging? o Distinct applications to access to, and reply from, each medium Fax Text message (SMS) EmailVoice Telegraph Exchange (TELEX)

13. 13http://www.avm-informatique.com Why Unified Messaging?

14. What is UM? 14http://www.avm-informatique.com o Unified Messaging is the integration of several different communication media o Users will be able to retrieve and send voice, fax, text and email messages from a single interface o Access from wireline phone, wireless phone, PC, Smartphone

15. General description 15http://www.avm-informatique.com

16. 16http://www.avm-informatique.com Detailed architecture

17. 17http://www.avm-informatique.com Detailed architecture

18. 18http://www.avm-informatique.com Detailed architecture (Centrex)

19. Messaging interfaces 19 Directories Public or private, Outlook / Notes or folder contacts Support all MS document extensions as attached file Messaging o Exchange o Lotus Notes/Domino o SMTP http://www.avm-informatique.com

20. 20http://www.avm-informatique.com Reception o Fax, Voice, Text and email messages are centralized in the messaging application Voice Text Msg Fax

21. 21http://www.avm-informatique.com Send report

22. 22http://www.avm-informatique.com Management tools o GCS Windows o GCS Web

23. 23http://www.avm-informatique.com Technologies o SDK (COM/DCOM, Web services, VC++/VB Scripts) o File systems (NFS, FTP, SMB, CIFS) o TCP/IP Virtual Printer o PSTN (ISDN/Analog), Fax over IP, Voice over IP o Automatic Speech Recognition o Text To Speech o Microsoft.NET o Windows server Operating System o POP3, IMAPv4, SMTP, LDAP, HTTP, SOAP …

24. 24http://www.avm-informatique.com o Improve information processing, and maximize user efficiency and customer satisfaction o Centralized, easier system administration (including security / archiving) o Automated services available 24/7 (IVR …) o Cost reduction o Traceability Benefits of UM

25. 25http://www.avm-informatique.com o All companies with multiple messaging systems o All companies that want to improve customer relationship o All companies that want to renew: o Their phone standard o Their PABX o Mobile workers who need constant access to information and messaging Typical UM adopters

26. 26http://www.avm-informatique.com ROI BenefitsTCO oImprove user productivity and responsiveness oHigh availability oNo messages missed or lost oReduce administration and maintenance costs oReuse existing infrastructure (ROA) oGreen IT (zero paper) oHome office / Mobile users o Software o Hardware o Installation o Training o Administration o Maintenance

27. 27http://www.avm-informatique.com Market analysis o French market growth: +24% each year between 2005 and 2008

28. 28http://www.avm-informatique.com Market analysis o Expected and actual benefits of unified communications

29. 29http://www.avm-informatique.com Competitors o PBX vendors o Aastra - Unified Communication Platform (UCP) o Alcatel - OmniTouch Unified Communication (Otuc) o Cisco - Unity Connection / Unity Express o UM Vendors o AVM – GlobalComServer o Cycos – mrs o Software vendor o Microsoft - Communication Server

30. 30http://www.avm-informatique.com Competitors

31. Why AVM’s UM? o No new software required on client workstations o No hidden costs o Unified directory o Modular and scalable solution o Compatible with heterogeneous telephony environments: PSTN (Analog/ISDN) or IP o Fast integration with the customer’s business applications (ERP, CRM, ECM …) http://www.avm-informatique.com

32. 32http://www.avm-informatique.com o Adaptation to customer requirements (customization) o Technical assistance and support based on a real partnership o Unlimited user licenses and no restriction on line numbers o Outsourcing offer Why AVM’s UM?

33. 33http://www.avm-informatique.com What else? o Audio conference bridge o Vocal Appliance o Outsourcing FaxToMail solution (Faxbis) o SS7 Telecom Operator

34. 34http://www.avm-informatique.com Thank you for your attention www.avm-informatique.com +334 78 56 59 13 gcs@avm-informatique.com