1. Sam Vines Campus IT Support Team Leader

2. IT Services – what do we provide? Access Kings suite Email Software Printing Network Telephony Audiovisual Services Emergency Text Messaging Service Support and advice 2

3. Access Kings Suite Access Kings Campus Desktop (AKCD) Any Student Computing Facility within the College Access Kings Global Desktop (AKGD) Available anywhere! https://desktop.kcl.ac.uk Both provide access to software and file store 3

4. Web Print Service Print from anywhere to a printer on campus using Web Print. Available from: https://printing.kcl.ac.uk/ 4

5. Kings email service 5 Check your Kings email regularly You have a 10Gb mailbox Manage your emails Remember email etiquette – Subject line – Proper prose! – Make a signature

6. Where are the Student Computing Facilities? -Both the IoP and WEC Libraries -Computer Room B in the IoPs Main Building. This has 24 x 7 access -Laptop Loan Service -Use your own throughout the College by connecting to a wireless service (covers all teaching and learning spaces) -AccessKings (most secure) -KingsWireless (least secure) -Eduroam More info and configuration guidelines available at: http://www.kcl.ac.uk/onespace/it/network/wireless 6

7. Your account: k11XXXXX 7

8. 8 Do not share your usernames and passwords Use good passwords Beware of phishing emails Use anti-virus software – free from ITS Remember: Kings or any reputable organisation, will NEVER ask for your username and password in an email – Lock IT up! Lock IT up! IT security and you

9. Data Security Dont share your usernames and passwords Patch your machines (operating system and applications) Keep your anti-virus software up to date Be cautious about opening attachments or following links Ensure encrypted USB sticks are FIPS 140-2 compliant. ITS recommend IronKey – available from the Library Secure your mobile devices Staff members can make use of the ITS encryption service 9

10. Getting help ITS Service Desk (08:00-18:00 Monday to Friday): –020 7848 2430 –itservicedesk@kcl.ac.ukitservicedesk@kcl.ac.uk OneSpace IT Support Pages: –https://onespace.kcl.ac.uk/itshttps://onespace.kcl.ac.uk/its ITS Computing Helpdesk at the IoP (W2.04, 09:00-12, 13:00-16:00 Monday to Friday) Enquiries Desks Follow us on Twitter: @KingsITsystems 10