1. What is Emotional Intelligence?

2. EQ involves self-awareness. People with good self-awareness are aware of how their emotions are affecting them and others around them.

3. What is Emotional Intelligence? EQ is about how we process delayed gratification, fear, anger and anxiety.

4. Why is EQ so Important? 85% of success is due to EQ. Only 15% is due to IQ.

5. Strong EQ enables you to build healthy relationships. Why is EQ so Important?

6. Distressing emotions that are not managed well affect our ability to think, focus and get work done. Why is EQ so Important?

7. Two Major Categories of EQ Personal Competence Social Competence Personal Competence Social Competence

8. EQ Competencies Self-AwarenessSelf- Management Social Awareness Social Skills Emotional Awareness Self-ControlEmpathyCommunication Self-AssessmentTransparencyUnderstanding Others Building Bonds ConfidenceAdaptabilityServingResolving Conflict InitiativeDeveloping Others Influence OptimismOrganizational Awareness Teamwork Leadership Change Agent

9. Self-Confidence Strong self-image At rest with yourself Able to handle stress Learning to be positive Strong self-image At rest with yourself Able to handle stress Learning to be positive

10. Self-Awareness Knowing my internal state Owning my own choices, values, preferences and beliefs Understanding my feelings and their effects on myself and others Having a strong sense of self-worth Having accurate self-assessment Knowing my internal state Owning my own choices, values, preferences and beliefs Understanding my feelings and their effects on myself and others Having a strong sense of self-worth Having accurate self-assessment

11. Relationships Learning how to relate well to others Effective in conversation Listening and empathy Awareness of the needs, feelings and concerns of others Able to get beyond my own needs to meet the needs of others Learning how to relate well to others Effective in conversation Listening and empathy Awareness of the needs, feelings and concerns of others Able to get beyond my own needs to meet the needs of others

12. Teamwork & Work Effectiveness Able to participate in a group to accomplish a goal or get work done Capable of resolving disagreements Effective in communicating with the team Competent at working under a boss Dependable at following through on work Able to participate in a group to accomplish a goal or get work done Capable of resolving disagreements Effective in communicating with the team Competent at working under a boss Dependable at following through on work

13. Self-Management Managing internal feelings and thoughts Self-control Transparency and integrity Adaptability Initiative Managing internal feelings and thoughts Self-control Transparency and integrity Adaptability Initiative

14. Overview of Our Seminar 1. What is Emotional Intelligence? 2. Self-Awareness 3. Emotional Awareness 4. Effective Communication and Listening 5. Self-Management 6. Resolving Conflict 7. Personal Development Plan 8. Personal Coaching 1. What is Emotional Intelligence? 2. Self-Awareness 3. Emotional Awareness 4. Effective Communication and Listening 5. Self-Management 6. Resolving Conflict 7. Personal Development Plan 8. Personal Coaching