1. THE VIRTUAL ASSISTANT INDUSTRY Taking care of business no matter where you are in the world!

2. What is a VA? ©2002 Executive Stress Office Support. All Rights Reserved. A Virtual Assistant is an independent consultant who provides a range of services remotely from their own office. They use fax, email, instant messaging, mobile, internet telephony and chat servers to communicate with clients. Also known as Virtual Business Service Providers, Virtual Business Operators, Teleworkers & Telecommuters. ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

3. Who would use a VA? Small business owners International businessmen Consultants Company & non-executive Directors Professionals Coaches Students Large organisations Other VAs ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

4. What’s in it for me? Pay only for time on task ©2002 Executive Stress Office Support. All Rights Reserved. No need to supply equipment, office space or training No sick leave, holiday loading, workers’ compensation, superannuation and other statutory payroll requirements A VA is available when you need them You are valued as a client – the VA has a vested interest in your success ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

5. Services Provided General Administration Executive Assistant Support Database design and maintenance Website development and maintenance Graphic design Sales support Event planning Presentation preparation ©2002 Executive Stress Office Support. All Rights Reserved. Telephone answering Internet research Bookkeeping Travel Arrangements DTP Bill payments Computer training Transcription services Assistance in times of staff shortage or overload ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

6. Confidentiality? Contracts – containing confidentiality clauses VAs work alone in their own home-based office Look for accredited/certified VAs:  VACertification.com  Accredited Secretary OnLine (ASO)  EthicsChecked VA  Virtual Assistance University ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

7. Getting the Work Done! Email Fax Telephone (shorthand services) Digital Transcription Instant Messaging Services – eg ICQ, MSN Messenger, Skype Postal services/couriers Online Collaborative Sites – eg Premiere Conferencing, eProject, Webex ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

8. Drawbacks A VA can take a holiday at any time A VA can turn down work if they get overloaded However, by planning your activities and working in partnership with your VA, these drawbacks can be eliminated. ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

9. Our Memberships A Claytons Secretary - Australia IAVOA - US Virtual Business Alliance - US Virtual Business Group – US Virtual Professionals – US/Australia Australian Small Business Network – Aust A Virtual Solution – US Mind Your Business - Australia ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

10. Executive Stress Office Support Providing professional, confidential executive assistant support to independent professionals and consultants. ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

11. Contact Details ©2002 Executive Stress Office Support. All Rights Reserved. Mngr:Lyn Prowse-Bishop, MVA, ASO Tel/Fax:07-3375-5613 Mobile:0417-648172 Email:lyn@execstress.com Web:www.execstress.com Skype:execstress Mail:PO Box 1036, Oxley, Qld, 4075 Australia ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”

12. Thank you for your time! ©2002 Executive Stress Office Support. All Rights Reserved. “Professional Assistance for the 21 st Century Professional!”