1. CREATIVE RESOURCES Administrative Support Services The Virtual Admin Office Our Business is Supporting You and Your Business…Virtually

2. What is a VA? * Experienced professionals who provide * Experienced professionals who provide provide practical solutions to the administrative provide practical solutions to the administrative or outsourcing challenges that face businesses. or outsourcing challenges that face businesses. * Are cost effective - Salary, overhead and benefits * Are cost effective - Salary, overhead and benefits for a full time employee are eliminated. VAs are for a full time employee are eliminated. VAs are not temps or employees but individual contractors. not temps or employees but individual contractors. More familiar titles are: More familiar titles are: *Administrative Assistant *Bookkeeper *Administrative Assistant *Bookkeeper *Secretary *Executive Assistant *Secretary *Executive Assistant Online we are known as Virtual Assistants – and are as close to you as your computer!

3. Does your business need a VA? Your business is just starting or expanding, and so is your workload!Your business is just starting or expanding, and so is your workload! You or your staff may not have all the skills and technology to keep up with your expansion.You or your staff may not have all the skills and technology to keep up with your expansion. You require administrative support assistance periodically or even on a regular basis…but not the added expense of hiring an employee.You require administrative support assistance periodically or even on a regular basis…but not the added expense of hiring an employee. A VA is the solution to your outsourcing needs A VA is the solution to your outsourcing needs

4. Tip #14 - A client needs to confirm sales appointments made for the week. The list is faxed to a VA. The VA calls the appointments and notes who is confirmed and who must be rescheduled. The list is faxed back to the client. 101 WAYS TO USE A VA

5. What are the benefits of hiring a VA? * When you hire a VA, you do not have to provide office space, equipment or software. An ideal situation for a small or home-based office. * When you hire a VA, you hire a professional individual contractor – not a TEMP. We work with clients to build a mutually rewarding relationship…When you succeed, we succeed. * When you hire a VA, you can specify the length of the arrangement. Whether it is full-time, part-time or on a per project basis, a VA can adapt to your unique situation. We have the unique ability to become an extension of your current staff or function as a staff of your own.

6. Who can benefit from the services provided by a VA? Home-based businesses Home-based businesses Small companies with limited budgets and Small companies with limited budgets and office space office space Executives who are frequent travelers Executives who are frequent travelers New business startups New business startups Nonprofit organizations Nonprofit organizations Large companies with overflow work Large companies with overflow work Anyone who can just use extra help Anyone who can just use extra help

7. Tip #25 - A client takes notes at meetings and needs them typed. The client mails the notes to a VA, the VA types the notes and mails or E-mails them back. 101 WAYS TO USE A VA

8. How Does It Work? Working Virtually means:Working Virtually means: –All work assignments, project requirements and documents are communicated and transferred via the Internet. via the Internet. –Also utilizing E-mail, Fax, Phone, US Mail, Courier. Your geographical location is not a consideration. not a consideration.

9. Types of Services Secretarial Support Secretarial Support Database management and data entry Database management and data entry Desktop publishing Desktop publishing Email accounts Email accounts Internet research Internet research Mail merges and mailouts Mail merges and mailouts Travel Arrangements Travel Arrangements Bookkeeping Bookkeeping Executive Support Executive Support PowerPoint presentations/data projections PowerPoint presentations/data projections Spreadsheets Spreadsheets Website maintenance Website maintenance Transcribing – both audio and digital Transcribing – both audio and digital Word-processing Word-processing Graphic Design Graphic Design Depending upon their particular area of expertise, Virtual Assistants offer a wide range of services.

10. Tip #25 - A client needs to hire on-site office personnel. A VA can write a help-wanted advertisement, place the ad, receive and review the resumes, conduct the initial phone interview, narrow the selection to three individuals, and schedule a personal interview with the client. 101 WAYS TO USE A VA

11. * Invoices are sent via e-mail, fax, or U.S. Mail (snail mail) whichever is most convenient for your requirements. * Payments can be made by business check, personal check, cashier's check or money order made payable to Creative Resources. * Payments can be made by business check, personal check, cashier's check or money order made payable to Creative Resources. * Additionally, we can accept your check payments and credit card payments through our online PayPal account. Payments

12. Alana Daniels, Virtual Assistant * 15 years experience: Office Management Administrative Services Desktop Publishing Event Planning & Travel Co-ordination EXPERIENCE From Receptionist to Office Manager to Executive Assistant, Alana has the skills to assist you in every facet of running a successful office or business.

13. Tip #75 - A client is preparing a seminar and needs a PowerPoint presentation prepared. Sketches of diagrams and charts are faxed to a VA. The VA prepares the PowerPoint slides and sends the document to the client via E-mail attachment. 101 WAYS TO USE A VA

14. If you need help with…. Formatting documentation Merging letters and labels/envelopes Data entry into your database or spreadsheet/maintaining their mailing list Assistance with newsletters Transcriptions (medical, legal, standard) Internet research – competitors, product information, promotionals, etc Projects of all kinds Then….. Creative Resources is your Solution!

15. Website: www.TheAdminOffice.com Email: info@TheAdminOffice.com CREATIVE RESOURCES CREATIVE RESOURCES The Virtual Admin Office Contact Your Virtual Assistant Alana Daniels (910) 554-9846