1. THE VIRTUAL ASSISTANT INDUSTRY Taking care of business no matter where you are in the world!

2. What is a VA? A Virtual Assistant is an independent consultant who provides a range of services remotely from their own office. They use fax, email, instant messaging, mobile, internet telephony, web conference rooms and chat servers to communicate with clients. Also known as Virtual Business Service Providers, Virtual Business Operators, Teleworkers & Telecommuters. ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

3. Who would use a VA? Small business owners International businessmen/women Consultants Company & non-executive Directors Professionals Coaches Authors Speakers Students Large organisations Other VAs ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

4. Whats in it for me? Pay only for time on task No need to supply equipment, office space or training No sick leave, holiday loading, workers compensation, superannuation and other statutory payroll requirements A VA is available when you need them You are valued as a client – the VA has a vested interest in your success ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

5. Services Provided General Administration Executive Assistant Support Database design and maintenance Website development and maintenance Graphic design Sales support Event planning Presentation preparation Telephone answering Internet research Bookkeeping Travel Arrangements DTP Bill payments Computer training Transcription services Assistance in times of staff shortage or overload ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

6. Confidentiality? Contracts – containing confidentiality clauses VAs work alone in their own home-based office Look for accredited/certified VAs: VACertification.com Accredited Secretary OnLine (ASO) Certified Australian Virtual Business (CAVB) EthicsChecked VA Virtual Assistance University ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

7. Getting the Work Done! Email Fax Telephone (shorthand services) Digital Transcription Instant Messaging Services – eg ICQ, MSN Messenger, Skype Postal services/couriers Online Collaborative Sites – eg Premiere Conferencing, eProject, Webex Web conferencing rooms ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

8. Drawbacks A VA can take a holiday at any time A VA can turn down work if they get overloaded However, by planning your activities and working in partnership with your VA, these drawbacks can be eliminated. ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

9. Our Memberships A Claytons Secretary - Aust A Virtual Solution – US Australian Small Business Network – Aust Australian Women Online - Aust IAVOA - US Lawbby – International LinkedIn – International Virtual Business Alliance – US Virtual Professionals – US/Australia Virtually Yours – Aust ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

10. Executive Stress Office Support Offering a range of services - but specialising in digital transcription, document production, internet-related marketing activities, and executive personal assistant services - Executive Stress Office Support (eSOS) provides clients with high quality, confidential secretarial and Virtual Assistant support by utilising today's latest technologies. Giving the gift of time by providing professional virtual assistance to the 21st Century professional! ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!

11. Contact Details Mngr: Lyn Prowse-Bishop, MVA ASO CAVB Tel/Fax:07-4667-1807 Mobile:0417-648172 Email:lyn@execstress.com Web:www.execstress.com Skype:execstress Mail:PO Box 1200, Warwick, Qld, 4370 Australia ©2009 Executive Stress Office Support. All Rights Reserved. Professional Virtual Assistance for the 21 st Century Professional!