1. Unified Communications ICT’s project to transform business communications at KCC

2. What is Unified Communications? A new cost-effective 0300 number that you take with you everywhere at work, which uses existing computer networks not BT lines

3. You will get… Voicemail and instant messaging Fax and SMS from your computer Conferencing White-boarding and web collaboration To see who’s in and who’s out of the office New handsets*

4. Plan Summer 2013 – staff training & rollout begins

5. Business benefits Improves efficiency of communications Single “ follow me” number Presence Messaging – “real time” Comprehensive Phone Directory Conferencing Improves team working & collaboration

6. Business benefits Improved customer satisfaction with questions answered quicker Supports New Work Spaces Easier flexible working (follow me number) Physical location is less important

7. Business benefits Reduced travel (use of audio conferencing and web collaboration) for us and partners Minimise non-productive travel time Reduce travel/expenses costs Reduces demand for meeting rooms Reduced carbon footprint (& tax)

8. Business continuity Something to be aware of In the event of a building power or network failure, the new phone system will not work but 999 calls from any mobile are free of charge. Mobiles provide a fall-back (single number)

9. Can we help? Would you like us to come and talk to your team about what they can do with Unified Communications and how it will help them? Do you have any questions? If so, please e-mail unified.communications@kent.gov.uk