1. RCS Design Review 1.Generals 2.RCS Processes 3.Restrictions 4.Demo 5.Alternatives January 26, 2009 A&K Computers

2. 1. Generals Terminology – RCS: Reporting Control System – Worksheet by report type Inspection Worksheet Completion Worksheet – Worksheet by data Blank Worksheet Filled out Worksheet Report – CRB: Centralized Reporting Branch

3. Worksheet BlankFilled OutReport Inspection W/S Completion W/S

4. 1. Generals Inspection Worksheet Obtain Blank Worksheet Fill out Worksheet Send Filled out Worksheets to CRB Route filled out worksheets to typist Type filled out worksheets Error on filled out worksheet? Print Typed Worksheet Verify Typed Worksheet Print Report Error on Typed Worksheet? Complete Graph 1) Review the reports 2) send to customers 3) File a copy Manual Process or Decision By Stellent or Fax By RCS Branch CRB Error message on Worksheet No Error Error No Error Error

5. 1. General Report to Structural Pest Control Board(SPCB) Complete Scheduled work Branch CRB Process reports Report to charge branch and SPBC payment Charge branch for report Manage late report Dynamically reassign report from one typist to another Manage late report at branch Export reports for SPCB upload Manual Process or Decision By RCS SPCB

6. 1. Generals Completion Worksheet Obtain Blank Worksheet Fill out Worksheet Send Filled out Worksheets to CRB Route filled out worksheets to typist Type filled out worksheets Error on filled out worksheet? Print Typed Worksheet Verify Typed Worksheet Print Report Error on Typed Worksheet? 1) Review the reports 2) send to customers 3) File a copy Branch CRB Manual Process or Decision By Stellent or Fax By RCS No Error Error No Error Error

7. 2. RCS Process Inspector/Branch Admin – Prior to Inspection – Daily Work CRB Typist – Daily Work CRB Manager – Daily Work

8. 2. RCS Process – Inspectors/Branch Admin Prior to Inspection Log in Download Forms Go to Inspection Typed Report Process Log in Typed Worksheet? Error No Error Typed worksheet OK? Print Typed Worksheet Check Error Message Correct Worksheet No Press Error and Enter the reason Press Accept Print Report Add Graph Review Send mail to Customer File a copy Send Fax to CRB Yes Set to Rush if due-date is near The reject reason will be displayed at typist display Not by RCS By RCS Send Fax to CRB

9. 2. RCS Process – Inspectors/Branch Admin Rush Report Log in Are there RUSH reports? Check Old Reports Review the report Yes Same process as Inspector No Accepted Report Select report completed Print, then report will have print flag Print Error? Reset Printed Flag Inspector to Add Graph Review Send mail to Customer File a copy Not by RCS By RCS

10. 2. RCS Process – CRB Typist Log in Select a next order worksheet Typing Order - Rush Request from Branch by Web - Rush Request from Branch by Fax - Error Corrected Report by Web/Fax - Oldest inspection date Sent type CorrectedNew Typing Error Read Reject Reason Retrieve Original Report Correct Report Enter header data Use a Previous report at the address? Select Enter data Press Alt 1 to go to error entry field Enter Errors Press Alt 2 to go to back to the previous entry field Set Rush if urgent Worksheet error handling Save or Save & New Not by RCS By RCS

11. 2. RCS Process – CRB Manager Log in Review current Status Go To detail Late Report Management Reporting to SPCB Select Report to Export Press Export Save to a file Upload List Print payment list Upload is SPCB function. RCS doesnt know upload status. Not by RCS By RCS

12. 2. RCS Process - Menu Report List New Inspection New Completion Inspection W/S Completion W/S Code Book Export Accounting Users Branches Codebook Master Data Report List New Inspection New Completion Export Users Branches Report List New Inspection New Completion Export Accounting Region Admin Branch Admin Report List New Inspection New Completion Typist & Inspector Inspection W/S Completion W/S Code Book Inspection W/S Completion W/S Code Book Inspection W/S Completion W/S Code Book Super User Report List New Inspection New Completion Export Branch Manager Inspection W/S Completion W/S Code Book Users

13. 3. Restrictions Reports from Branches – Stellent will display the reports Upload to SPCB – RCS can create a file to upload. – RCS doesnt know whether the report is uploaded. Print – RCS doesnt know if there was a printer error.

14. 4. Demo Typing Code Book Branches Users

15. 5. Alternatives and Request Code Text Entry FINDING: Evidence of ______ was noted ______ which appears to extend into inaccessible areas. RECOMMENDATION: Open inaccessible areas for further inspection. Upon further inspection, a supplemental report will be issued and any findings and recommendations will be listed along with estimates for repair and/or treatment, if within the scope of this companys operations. Save Text Only

16. 5. Alternatives and Request Code Text Entry Save Whole Code FINDING: Evidence of Subterranean Termites was noted at/in Rim Joint which appears to extend into inaccessible areas. RECOMMENDATION: Open inaccessible areas for further inspection. Upon further inspection, a supplemental report will be issued and any findings and recommendations will be listed along with estimates for repair and/or treatment, if within the scope of this companys operations.

17. 5. Alternatives and Request CasesTypistInspector Text Only Typist enters code only. Removed word will be written in (( )). Inspector can see Typed W/S in a same format with Filled W/S Whole Code Typist can see the whole code dataDifficult for Inspector to see the difference. Comparison