1. Altiris IT Management Suite 7
Altiris IT Management Suite 7.0 Redefining IT Lifecycle Management And Automation
Rick Maddox
Sr. Manager, Product Marketing
Stephen Brown
Sr. Manager, Product Management
Altiris IT Management Suite

2. Operating Environment
1990s Systems Management
Operating Environment
Desktop
UNIX
Consider the state of Systems Management in the 1990s. It was the decade of the desktop, the rise of Windows to dominance on the desktop and emergence on the server, with the server room dominated by UNIX.
With rapid growth of IT infrastructures, most organizations were focused on deployment and maintenance of systems while resolving problems as they arose.
The most common solution was Sneaker Net wherein IT staff addressed issues via desk side visit. Remote Control tools such as pcAnywhere grew to prominence to reduce the need for costly desktop visits and Imaging tools such as Ghost and Deployment Solution emerged to address imaging: one of the most expensive IT tasks.
Challenges
Solutions
Remote Control
Imaging
Deploy &
Maintain
Problem
Resolution
Sneaker Net
Altiris IT Management Suite

3. 2000s Systems Management Client Server Asset Operating Environment
Desktop
Operating Environment
Laptop
UNIX
Linux
The 2000s saw a vast diversification of operating systems and hardware platforms. Windows spread beyond the desktop to a major player in the data center. UNIX still maintains a strong position in the data center with Linux taking a strong and growing role. Laptops overtook desktops as the major client platform with Mac reemerging from niche status. Finally virtualization rules the datacenter thanks to VMWare.
With the breadth of new platforms and services, many new challenges arose for IT. Deployment, configuration, and problem resolution continued to be major initiatives for the operations team along with asset management, and the various aspects of software management: packaging, delivery, patching, etc.
With the various challenges came numerous point products. Symantec was an innovator in integrating and consolidating different point products into suites to address specific needs around client, server, and asset management.
Challenges
Solutions
Problem
Resolution
IT Asset
Management
Application
Packaging & QA
Software Distribution
& Virtualization
Deployment &
Configuration
Patch
Management
Ghost \ DS
Client
pcAnywhere
Server
Inventory
Patch
Asset
Others
Point Products
Suites
Altiris IT Management Suite

4. Systems Management Looking Forward
Desktop
Operating Environment
Laptop
UNIX
Linux
Challenges
Looking ahead, organizations can expect the demands of managing an increasingly diverse environment as they have in recent years. The release of Windows 7 presents a significant event as many organizations skipped Windows Vista and have been managing a predominately Windows XP environment for nearly a decade. The skills of mass rollouts and migrations will need sharpening as Windows 7 is adopted.
On top of the existing challenges of the 2000s, there are large challenges of fixed or reduced budgets, demands for improved service levels, and a complex threat environment. IT organizations will need to become more strategic to align their efforts with the objectives of the overall business.
With that in mind, point solutions, and even complex suites are not enough to tackle these complex problems. They will continue to be the building blocks for more strategic tools that solve complex problems. With Altiris IT Management Suite, customers can take integrated tools and automate them in a nature that solves these complex problems.
Solutions
Ghost \ DS
Client
Service Levels
pcAnywhere
Budget
Server
Inventory
Patch
Asset
Others
Threats
Point Products
Suites
Altiris IT Management Suite

5. Standardize, Automate, And Consolidate Operations
IT Management Suite is compromised of four focal areas: Server Management, Client Management, ServiceDesk and IT Asset Management.
Our Server Management capabilities support not only the Windows operating system, but also UNIX and Linux. In addition, we apply the same management disciplines to both physical and virtual systems as well (this includes both Microsoft Hyper-V and VMware). Similarly, our Client Management capabilities support Windows and a growing number of other platforms – including Mac OS X and Linux operating systems. Combined our client and server management products form the underpinning of our configuration management capabilities.
We recently re-launched our helpdesk capabilities with a full featured ServiceDesk solution. This product provides the necessary components for any ITIL based service management initiative and covers key functions, such as incident and problem management, change management, self service options and service catalog.
Rounding out our features is IT Asset Management that builds upon our solid inventory foundations from configuration management. IT Asset extends our capabilities to include both discoverable and non-discoverable assets, managing software and hardware contracts, maximizing investments and building out the configuration items in our CMDB for effective change management.
What sets our solutions apart is that all of these features are managed through a central console that is supported by a common platform, Symantec Management platform. This integration allows us to integrate management functions to accelerate automation for better service, value and IT efficiency.
Recent Anecdotes/Customer Stories
Based on a recent Forrester report, Mac OS X and Linux OS only represent 5% of most corporate environments. However 2% of respondents to a recent Forrester poll indicated they were investigating moving to Mac or Linux during their Windows 7 migration.
Competitive Differentiators
Ability to support not only the Microsoft platform, but many other operating systems seen in corporate environments (Microsoft)
Integration based on a single platform, database and shared console. Most of competitors with a similar product portfolio are based on acquisition and non-natively integrated products. (LANDesk, BMC, HP, etc.)
Client Management
Server Management
IT Asset Management
Service Desk
Altiris IT Management Suite

6. Intelligently Integrate Capabilities
Self
Service
(Service Catalog)
Avoid calls or requests entirely with best practice self service delivered via the Service Catalog
Increased
Service,
Efficiency
and Savings
Process
Automation (Workflow Engine)
Automate human and system interactions; eliminate latency, errors and omissions
The progression of tools can be illustrated as we move from simple remote management up to self service catalogs wherein end users can initiate a process to solve their problem or fulfill their request in a highly automated approach.
Policy
Enforcement
(Policy Engine)
Detect and remediate automatically, with no human involvement
Task
Automation
(Task Engine)
Perform multiple remote management tasks simultaneously
Remote
Management (Remote Services)
Avoid desk side visits with one to one remote management capabilities
Altiris IT Management Suite

7. Altiris Product Family
ServiceDesk
ITIL best practices
Service Catalog
Manage budgets
Ensure license compliance
Support growth or contraction
Align IT with the business
Altiris™ Service Desk from Symantec
Altiris™ Asset Management Suite from Symantec
Self
Service
(Service Catalog)
Process
Automation (Workflow Engine)
Altiris™ Client Management Suite from Symantec
Altiris™ Server Management Suite from Symantec
IT Management Suite unites often disparate IT management processes into an integrated best-of-breed solution.
Move from point product, one-to-one management to more robust solutions.
Move through the higher phases of the maturity model with Endpoint Management Solutions.
Altiris IT Management Suite 7.0 from Symantec
Configuration management
Patch management
Monitoring and alerting
Remote control
IT process automation
Best practices
Manage virtual infrastructure
Policy
Enforcement
(Policy Engine)
Task
Automation
(Task Engine)
Remote
Management (Remote Services)
Altiris™ Deployment Solution from Symantec
System provisioning
Task-based operations
Simple one to one management
Altiris IT Management Suite

8. Altiris IT Management Suite 7
Altiris IT Management Suite 7.0 Redefining IT Lifecycle Management And Automation
New products in one comprehensive suite
Client Management Suite 7
Asset Management Suite 7
Server Management Suite 7
ServiceDesk 7
Workflow 7
Process automation
Intelligent software management
Windows 7 migration support
Altiris IT Management Suite

9. Altiris IT Management Suite 7.0
Theme: Redefining IT lifecycle management and automation
IT Management Suite
Benefits
Comprehensive Suite
Brings all Altiris suites to version 7 under a new name
Key Capabilities
IT Process Automation
Employee onboarding/ termination
Software request
Patch management
Intelligent Software Management
Software license management/reclaim
Windows 7 Migration
Enhanced Effectiveness
Delivers unique value to the business through faster deployments, increased security and enhanced service
Reduced Costs
Closes technology gaps to maximize technology investments and mitigate risks
Integrated Management
Improves manageability amidst increasing information and infrastructure sprawl
Altiris IT Management Suite

10. Who needs IT Management Suite?
Mid-size businesses to mid-size enterprises
Typically 500+ clients and servers
Companies with:
High level of complexity
Large number of IT assets
Large number of assets in remote locations
Excellent solution for companies in all industries
Target companies typically have a high level of complexity – different platforms, infrastructure, assets; difficult system management challenges
Altiris IT Management Suite

11. IT Management Suite Common Use Cases
IT Management Suite Delivers!
I have too many point products from different vendors.
Integrated and best-of-breed management from single vendor. Supports convergence of management and security.
I have an upcoming OS migration.
Symantec is an expert in reliable Windows 7 migrations .
My software licensing costs are too high.
Built-in licensing harvesting and intelligent software management reduce costs.
I am wasting too much time on repetitive tasks.
Automate common processes to make IT more efficient and strategic.
Target companies typically have a high level of complexity – different platforms, infrastructure, assets; difficult system management challenges
Altiris IT Management Suite

12. Windows 7 No Touch Migration
Planned OS upgrade and migration of 300,000 endpoints within 18 months
Moving to corporate standard image
Estimated $ migration cost per endpoint
Estimated 5 migrations per technician per night
200% greater efficiency while using less staff
Migrated ~1,800 endpoints in a 24-hour period
Required only 6 technicians per 400 migrations
Process deployed the corporate SOE, then Line of Business software, then specialized “one off” applications
Global Financial Institution
300,000+ endpoints
30+ hardware platforms
600+ applications
7 data centers
Previous Products
Various point products
Previous Migration Rate
1,000 migrations in 12 months
Customer Profile
Background
Results
Target companies typically have a high level of complexity – different platforms, infrastructure, assets; difficult system management challenges
Altiris IT Management Suite

13. 7 Steps To Windows 7 1 2 3 4 5 6 7 Assess Environment Build Image
Altiris™ Inventory Solution from Symantec
Altiris™ Asset Management Suite from Symantec
Altiris™ CMDB Solution from Symantec 1
Build Image 2
Altiris™ Deployment Solution from Symantec
Prepare Applications 3
Wise Package Studio™ from Symantec
Assess – Inventory, Asset Management (procure new hardware), CMDB (determine cost centers of machines needing upgrade)
Build Image – DS
Prepare Apps – Wise
Capture Personality – DS
Assemble & Automate – Workflow
Migrate – DS, Software Management, Patch
Measure & Report – Inventory, ServiceDesk (issue resolution)
Capture Personality 4
Altiris™ Deployment Solution from Symantec
Assemble & Automate 5
Symantec™ Workflow
Migrate Systems
Altiris™ Deployment Solution from Symantec
Altiris™ Software Management Solution from Symantec
Altiris™ Patch Management Solution from Symantec 6
Measure & Report 7
Altiris™ Inventory Solution from Symantec
Altiris™ ServiceDesk 7.0 from Symantec
Altiris IT Management Suite

14. Licensing Harvesting At Large Manufacturer
Customer Profile
Background
Results
World’s largest manufacturer and marketer of major home appliances
214 locations in 44 countries
73,000 employees globally
31,000 client nodes
1,500 server nodes
Needed better understanding of software environment
Unstable software licensing costs
Wanted increased negotiating power with software vendors to save money
Uninstalled 6,441 unregistered software products
Cost avoidance of over $2 million (US)
Negotiated new Enterprise Agreement with vendor

15. Software Request Process
Software Available
License Available
Purchase
Deliver
Package No
Yes No
Here is an example of a simplified software request process. Multiple steps are involved with potential approvals along the way. Each step is automated with different ITMS components and automated with ServiceDesk\Workflow creating a seamless start to finish solution.
Yes
ITMS Components Used
ServiceDesk
Workflow (process)
Asset Management
Inventory
Wise
Software Management
Potential Approval
Altiris IT Management Suite

16. Eliminating Unnecessary IT Labor
VPN Certificate Request
Manual Effort
Number of requests
334 requests in 2 months
Estimated helpdesk time spent
25.05 man weeks per year
Before Automation
User entered request via web site
No error checking, no user verification
Request forwarded to helpdesk
Worker opened ticket
Found request number and logged into Certificate Server
Approved or Denied request (blindly)
Marked ticket completed
Certificate ed to end-user with no security attached
Average time to completion – 1.5 days
Cost avoidance calculation: Travelport
1774 requests x 2 = 3548 (estimated requests per year)
Multiplied by $24 per request (the mean cost of an -initiated help desk request according to the Help Desk Institute 2008 survey)
Basic workflow capability is included with CMS. This enables customers to create and edit workflows that work within the confines of the suite (the database, the components and so on).
Workflow Solution is an additional, for fee, product that enables customers to create and edit workflows that integrate with external systems such as AD, ERP systems, Help Desks, etc.
Results
Number of requests
1,774 requests in 6 months
Estimated helpdesk time spent
0 Hours
Cost avoided
$85k annually

17. The Need For Management And Security
Protect the Infrastructure
Symantec™ Protection Suite
Protect the Information
Symantec™ Data Loss Prevention
Symantec™ Control Compliance Suite
Develop and Enforce IT Policies
Manage Systems
Symantec™ IT Management Suite
Altiris IT Management Suite

18. Integrations Available Today 7.0 Management Platform
pcAnywhere
Integrations Available Today 7.0 Management Platform
Symantec pcAnywhere™ Solution 7.0
Supports light and full versions
Management console right click context menu
Management database integration (audit trail, security)
Deployment Solution 7.1
Incorporates Ghost Imaging Foundation
Hardware independent imaging
In-place file preservation imaging
Native VMDK support including physical to virtual
Symantec™ Endpoint Protection Integration Component 7.0
Updated to 7.0 platform
Antivirus inventory
Expanded migration tasks
Symantec Backup Exec™ System Recovery 8.5 & 2010
Native integration
Client deployment
Backup and recovery tasks
Web reports
IT Analytics 7.0 for Symantec Endpoint Protection
Updated to 7.0 platform
Key Performance Indicators
Management
Platform 7.0
Symantec Backup Exec™ Infrastructure Manager 12.5
Discover and inventory Backup Exec components
Report on enterprise protection
Deploy and patch of Backup Exec components
Monitor Backup Exec at enterprise level and rack storage
Data Loss Prevention (Vontu) Integration Component 9.0
Agent rollout and management
Integrated reporting
Control Compliance Suite 9.0 SP1
Import assets from Management Platform into Control Compliance Suite
Automated creation of service tickets from audit results
Symantec Confidential

19. IT Management Suite Benefits
Reduce Complexity
Focus on Critical Organization Initiatives
Reduce Total Costs
Automate time consuming and mundane tasks
Reduce costs of
Protection
Management
Recovery
Increase security and reduce risks
Get information to IT and decision makers
Gain visibility into your environment
Align process, people and technology
Free IT to focus on strategic business initiatives
Drive business
Conclusion: Benefits to Customers
Key points:
Reduce total costs
By…..
Reduce complexity
By….
Allows customers to focus on critical business initiatives
(Script)
Well how does this all benefit you? The bottom line is that all of Symantec’s Endpoint Security and Management solutions work together to help you:
Reduce the costs of securing and managing endpoints—even in the most diverse and complex computing environments. This includes:
Automating time consuming and mundane IT tasks
Reducing the costs of deploying, managing, securing, and troubleshooting endpoints
We help you reduce the complexity of managing & securing your endpoints. This includes:
Gaining more visibility into all your endpoint systems
Getting important information to decision makers quickly
Increasing security
Ultimately, this allows you to focus on critical business initiatives. This includes:
Aligning your processes, people, and technology
Freeing your IT team to focus on strategic business initiatives
Ultimately driving forward your companies business 19

21. Appendix

22. Symantec Is Windows 7 Migrations
Symantec Has The Products And The Expertise
Supports migrations from 2000/XP/Vista to Windows 7
Proven imaging technology
Supports in-place migrations
Completely automate the migration process
Little or no scripting
Scales to any size
“Altiris Deployment Solution migrates a PC in minutes versus up to six hours with manual process. [Migrations] can be performed remotely [and- use a fraction of the IT resources.” – Financial institution
300 Million deployments migrations
10 years of experience
Numerous awards and accolades
Easy to Use
Touch Free
Automated
Reliable
Microsoft says you need a “clean” install if coming from 2000/XP 22

23. …Across Traditional Product Lines
Altiris™ Service Desk from Symantec
Altiris™ Asset Management Suite from Symantec
Software license management
IT asset management
ServiceDesk
ITIL best practices
Service Catalog
Self
Service
(Service Catalog)
Process
Automation (Workflow Engine)
Altiris™ Client Management Suite from Symantec
Altiris™ Server Management Suite from Symantec
IT Management Suite unites often disparate IT management processes into an integrated best-of-breed solution.
Move from point product, one-to-one management to more robust solutions. Later maturity model with optimizing services.
IT Management Suite 7.0
Configuration management
Patch management
Monitoring and alerting
Remote control
IT process automation
Best practices
Policy
Enforcement
(Policy Engine)
Task
Automation
(Task Engine)
Remote
Management (Remote Services)
Altiris™ Deployment Solution from Symantec
System provisioning
Task-based operations
Simple one to one management
Altiris IT Management Suite

24. The Asset And Configuration Management Test
What hardware assets are in your environment?
What software applications are installed on that hardware?
What versions are those applications?
How secure are those devices and applications?
Are you compliant with software license agreements?
What is the relationship to other configuration items?
Are there contracts tied to those assets?
Is that asset leased or purchased?
Are you able to justify fixing that asset?
What is the total cost of ownership for that asset?
Altiris IT Management Suite

25. Altiris IT Management Suite 7.0 Components
Deployment Solution for Clients
Inventory (Clients)
Patch Management (Clients)
pcAnywhere Solution
Client Management Suite 7.0 SP2
Real-Time System Manager
Server Management Suite 7.0 SP2
Notification/Processing
Automation Rules
Software Management
Asset Management Suite 7.0
Deployment Solution for Servers
Symantec Workflow 7.0
Inventory (Servers)
Symantec ServiceDesk 7.0
Monitor
Deliver
Wise Package Studio Suite 8.0
Patch Management (Servers)
Real-Time System Manager
Software Management
Symantec Management Platform SP4
Asset Management Solution
Barcode
CMDB Solution
Altiris IT Management Suite