1. Instructor-Led
Continue to be effective for many types of employee training
Convey great deal of information in relatively short time
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2. Trends & Innovations: Virtual Instructor-Led
Enables students to do practically anything they could do in traditional classroom
Blackboard Learning System - Software application for delivering education online
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3. Case Study
T&D method in which trainees study the information provided in the case and make decisions based on it
Used in classroom with instructor who serves as facilitator
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4. Behavior Modeling
T&D method which permits a person to learn by copying or replicating behaviors of others to show managers how to handle various situations
Examples - Conducting performance appraisal reviews, correcting unacceptable performance, delegating work, improving safety habits, handling discrimination complaints, overcoming resistance to change, orienting new employees, and mediating individuals or groups in conflict
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5. Role Playing
T&D method where participants are required to respond to specific problems they may encounter in their jobs by acting out real-world situations
Used to teach such skills as:
interviewing
grievance handling
performance appraisal reviews conference leadership
team problem solving communication
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6. Business Games
Permits participants to assume roles such as president, controller, or marketing vice president of two or more similar hypothetical organizations and compete against each other by manipulating selected factors in a particular business situation
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7. In-Basket Training
Exercise in which participant is asked to establish priorities for and then handle a number of business papers or messages such as memoranda, reports, and telephone messages that would typically cross a manager’s desk
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8. On-the-Job Training
Informal T&D method that permits an employee to learn job tasks by actually performing them
Most commonly used T&D method
No problem transferring what has been learned to the task
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9. Job Rotation
Employees move from one job to another to broaden experience
Helps new employees understand variety of jobs
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10. Internships
Training approach where university students divide time between attending classes and working for organization
Excellent means of viewing potential permanent employee at work
Students are enabled to integrate theory with practice
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11. Apprenticeship Training
Combines classroom instruction with on-the-job training
Traditionally used in craft jobs
Apprentice earns less than master craftsperson who is instructor
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12. Training & Development Delivery Systems
Corporate Universities
Colleges and Universities
Community Colleges
Online Higher Education
Videoconferencing
Vestibule Training
Computer-Based Systems
Video Media
E-Learning
Simulators
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13. Corporate Universities
T&D delivery system provided under the umbrella of the organization
Focus on creating organizational change
Proactive and strategic
Growth attributed to universities’ flexibility
Estimated 2,000 in U.S.
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14. Colleges and Universities
Primary delivery system for training professional, technical, and management employees
Corporate training programs often partner with colleges and universities
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15. Community Colleges Publicly funded higher education establishments
Deliver vocational training and associate degree programs
Rapid technological changes and corporate restructuring have created new demand for community college resources
© 2008 by Prentice Hall