2. innovaphone Presales Workshop
Requirements
Added Value
Vertical markets
Workshop
Possible added value of partners
Where do I find what ?

3. innovaphone Presales Workshop
What are the current challenge of the corporate communication
Global standardisation (worldwide) of corporate communication
Perpetual change of communication ISDN -> SIP, WebRTC, Social Media
Deep integration in customer application
Everywhere workplace communication
Security of the communication ways

4. innovaphone Presales Workshop
Communication
What are the current challenge we have during a first customer appointment
Mix between sales and technical skills is a plus
Target the exact customer needs and aim what was the grief of the previous solution
An exact replacement of the current solution is generally not possible at 100%
 Customer Consulting for suitable solution
Review of the today and tomorrow situation
Collaboration
Teamwork
Corporation

5. innovaphone Presales Workshop
Is my VoIP network ready?
Redundancy Concept
Requirements
Additional systems / Wireless systems
Applications

6. Requirements Basic questions?
What you already know about the VoIP (VoIP is not Internet telephony)
Which telephony system is so far installed?
Are the systems : Bought? Leased? Rented? Duration?
Existing maintenance contracts ? Monthly rate?
Are the systems are by customer administered?
How many users are today; in short medium and long term managed?
How many location site?
Which ERP system is in place?
Which Groupware/ s system is in place?

7. Requirements Is my network VoIP ready?
Are the following conditions fulfilled?
VLAN / LLDP
QoS
Bandwidth
PoE
Redundancy
Number of Ethernet outlet
DHCP with Options (Automatic tag of the right VLAN without LLDP)
(At certain point, it depends how big the installation is )
Depends on the size of the installation and the customer's requirement!

8. Requirements Which security features are relevant?
What security features are required for the business
Telephony via „open“ internet
Safety in your own LAN / WAN
Authentication method
Encryption of the signalisation and the media
End-to-end encryption

9. Requirements Which redundancy concepts are required and feasible?
Which standby function is required?
Is separate PBX locations possible?
Is double wiring redundancy possible?
Should a cabled redundancy be realized?
Should the solution be virtualized? (zero fault tolerance, VMware only)
ISDN Trunk
London
IP232
IP6010
Active
IP6010
IP241
IP241
Standby
IP111
IP22
LAN
Analog Fax

10. Requirements Which interfaces are required for Trunking?
ISDN Point to Point (DDI) or Point to Multipoint (MSN)?
BRI (S0) or PRI (S2M)?
Analog link?
SIP connection?
How can I migrate from my current connection (ISDN) to the SIP protocol

11. Requirements Should additional systems be integrated? Intercoms Modems
Franking machine
Lift emergency systems
Alarm systems
Door controls

12. Requirements Should cordless systems be used?
Based on DECT (2 wire technology)
Based on IP-DECT (Network?)
Based on a WLAN infrastructure?
Can it be replaced by Mobility?
Is a uniform coverage necessary? (Multicell, Handover, Roaming)?
For the WLAN Telephony (IP62), please refer to the supported infrastructure

13. Requirements Which call analysis options are required?
Reporting of reachability?
Reporting of line usage?
Reporting of individual groups?
Reporting and Billing of private calls?

14. Requirements Should a Call Center be used? Inbound Call Center
Outbound Call Center
Self-management of Call Flow
Which criteria for Call Distribution
Should IVR be used?
Should call be recorded?
Which call analysis options are needed
Video: innovaphone Queue Monitor (German)
innovaphone Queue Monitor -
More info regarding iQM under Vertical Market topic

15. Requirements For which environment UC should be available?
Which server environment is present?
Should the solution be virtualized?
On which OS should CTI be run?
Employees works on terminal servers?
How will the rollout of the client software be handled?
Is Fax-to-Mail, Mail-to-Fax required?

16. Requirements Should Switchboard system be used?
Should an Operator system on PC be used?
Should multiple Operator systems simultaneously be used?
External access of resources?(LDAP)
Should the usage per mouse or per hotkey be available?
Operator overview
Video: innovaphone Switchboard "light"
Video innovaphone Operator (German)
Video innovaphone Operator:
Video: innovaphone Switchboard "light"-

17. Requirements Should the conversations be recorded?
For incoming and/or outgoing calls?
For all calls or only the marked one?
Encrypted vs Unencrypted stored records?
Should the records on different paths be stored? (redundancy)
Video innovaphone Voice Recording (German)
How long shall the recorded be stored ?
Video innovaphone Voice Recording -

18. Requirements Others requirements
What are the requirements of other branches? Are these known?
Should the system be self-administered?
Should a concept of service be desired?
Is the entire solution completely scalable?
How important is the low power consumption in terms of Green IT or Green VoIP

19. Innovaphone Presales Workshop
Integration of Business processes
External Device integration
Added Value
Audio/Video Conference
Application Sharing

20. Added Value Integration of Business processes
Possibilities for integration into the existing office system
Possibilities of integration with existing systems such as CRM, ERP or other databases
Are open standard interfaces for the integrations of “tomorrow” important?
ISDN, QSIG, SIP, H323, TAPI, SOAP, LDAP

21. Added Value Integration of mobile endpoints and home office workplaces
Easy integration of different endpoints devices?
Integrations in call flows and groups desired?
„One-number“ concept for incoming and outgoing calls?
One voic -box for all voice services?
Possibility of picking up a call from a colleague?
Reachability with an internal endpoint number?
Reachability by external caller via internet?

22. Added Value WebRTC Softwarephone
Easy integration of internal and external users to the company communication infrastructure
Includes Audio Conferencing
Includes Video Conferencing
Includes Conferencing with Application Sharing
Integration of Presence information on the Website
Integration of Call function on the Website
Cross-platform compatibility (Linux, MAC, etc.)
Currently supported on Firefox and Chrome

23. Added Value On-board SBC and Reverse Proxy
No 3rd party Hardware, Software or Licenses required
Unified management of the installation process
No Compatibility issues
Minor Complexity
No additional costs
Can be implemented through virtual platform (IPVA)
See dialogue slides available in partner portal

24. Added Value Audio Conference Should audio conferences be integrated?
How many users (max) in one conference?
How many concurrent conferences?
Should conferences be planned through a Groupware solution? (currently not possible)
Are individual conferences with more than three participants required?
Access to conference rooms with a PIN code?
Are self configurable conferences required?

25. Added Value Video Conference Should audio conferences be integrated?
How many users (max) in one conference?
How many concurrent conferences?
Should conferences be planned through a Groupware solution?
Are individual conferences with more than three participants required?
Should the speaker be displayed on the screen?

26. Added Value Application Sharing
Should Application sharing be integrated?
How many users (max) in one session?
How many concurrent sessions?
Should it be possible to share specific applications and/or the entire desktop?
Give control to other users?
Simple Look & Feel?
Should external participants be allowed?

27. Innovaphone Presales Workshop
Hotel / Health Care
Architects (MAC User)
Vertical Market
Customers with Alarmserver
Customers with Call Center

28. Hotel Challenge Solution
Hotel‘s specific software solutions should be integrated (e.g. Fidelio).
Hotel‘s specific services should be supported (e.g. Wake Up Call, Check-in, Billing)
Solution
Usage of tested Middleware solutions like the following ones:
AlwinPro Hotel by Aurenz (Direct Interface and Middleware)
iS.hospital by NEC (Direct Interface and Middleware)
EasyLynq Hotel by Eurofluxo (Direct Interface)
For more details please contact your local distributor.

29. Health Care (Hospitals)
Challenge
Health Care‘s specific software solutions should be integrated (HIS – Hospital Informations System).
Health Care‘s specific services should be provided/supported (e.g. automatic assignation, Billing)
Alarmserver function (see dedicated slide)
Solution
Usage of tested Middleware solutions like the following ones:
AlwinPro Care by Aurenz (Direct Interface and Middleware)
iS.hospital by NEC (Direct Interface and Middleware)
For more details please contact your local distributor.

30. Architects or MAC users
Challenge
Rather often these customer use only MAC clients and sometimes also Servers
UC and Groupware solutions on MAC OS
Solution
WebRTC Softphone Clients
Additional support
Video tutorial for MAC OS (on the right)
innovaphone WebRTC on MAC
WebRTC Toolbox from Mac (German)
WebRTC on MAC
Innovaphone Toolkit with MAC

31. Customers with Alarmserver
Challenge
Integration of Alarm server functionalities (including external Interfaces)
Messaging with notification (desk phone, DECT)
Alarms workflow
Solution
Usage of tested Middleware solutions like the following ones:
Ascom, newVoice, ER-systems, AWS Italia, Novalink
If Messaging or Protector functions are required with DECT devices, then Innovaphone DECT solution cannot be used. A full Ascom DECT solution should be used instead.
For more details please contact your local distributor.

32. Customers with a Call Center
Challenge
Special Call Flow
Special Agent view/monitoring
Detailed statistics
Solution
For small scenarios: innovaphone iQM (*iQM limitations in next slide)
For large/complex scenarios consider using Middleware solutions from the following vendors:
Authensis, Voxtron, JTEL
For more details please contact your local distributor.

33. iQM limitations in complex Call Center scenarios
Limited number of Agents: 100
Monitoring of one waiting queue per Agent (an optional 2nd waiting queue can be monitored)
No extensive or customizable statistics available
No Skill Based Routing
Only calls are supported (no Mails, Faxes, etc.)
Only Inbound Call Center
No graphical Call Flow Editor
Conclusion: iQM is an attractive solution for small and simple Call Centers. A live demo and explanation are mandatory before every Sale of the iQM solution.
iQM can handle maximum 2 Waiting queue.
The strength of iQM is its price according to the functionalities : 245€ per queues. 3rd part solution which are indeed maybe more complex can cost up to €. The goal here is to have a product with the main useful functionalities for a small call center. It is useless to pay thousand euros for a system which will be used only at 20% of its functionalities

34. innovaphone Presales Workshop
Draw up a requirement profile
Networking and VoIP Workshop
Possible partners added value
Creating and evaluating a predefined questionnaire for employees
Examination and evaluation of the infrastructure

35. innovaphone Presales Workshop
Wiki
my.innovaphone Portal
Partnerportal
Where do I find what?
Web
Community
And more…

36. innovaphone Wiki Concept and HowTo Articles
Help pages of innovaphone devices
Training content “Courseware”
Data sheet of innovaphone devices
FAQ
Scripts sample / example
Support News / known problems
Tested SIP Provider with configuration helper
Known and tested 3-rd Party products
You can directly search from Wiki or by using google search: Site:innovaphone.com + „Key-word“

37. my.innovaphone Portal Additional help Licence management
RMA management
SSA management
Warranty extension(1 + 4 years maximum )
3 months trial licences
Audio converter : wav, mp3, flac, ogg to G.711a, G.711u, G.722, G.723, G.729, OPUS-NB, OPUS-WB files format
Support ticket status overview
Additional help
myTutorials under
Only possible to buy the 4 years warranty during the first years of the warranty. Or better buy it from the beginning, it is cheaper.

38. innovaphone Social Media
Facebook
Twitter
Google+
Linkedin
Xing
SlideShare
Youtube

39. innovaphone SIP Provider Tests
SIP Provider Tests can now be requested -> to
New test matrix available on Wiki:
We need an account for each SIP trunk product the SIP provider offers
innovaphone leads in house the SIP provider tests (HQ Sindelfingen)
The SIP Trunk must be reachable from Sindelfingen - Germany
The SIP Trunk account must remain valid and usable until further notice (nightly testing)
Phone calls required for testing must be free of charge
SIP Provider tests can be now requested

40. Workload of innovaphone Systems
This Workload do not cover the entire scenarios, this is still in work

41. Distributed Architecture
Master
PSTN
ISDN / SIP / Federation
SOAP
Master / Slave Standby
LDAP
TAPI
Slave 44

42. Thank you!
Questions?
Damit wären wir am Ende. Vielen Dank für Ihre Geduld