1. Officelinx Architecture Diagrams
Last Updated February 2016

2. Officelinx Single-Instance Diagrams
with Virtual and Physical Servers
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3. Officelinx Standard Architecture Diagram - Physical Server
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
Officelinx
(Physical Server)
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
IMAP
Calendar/Contact API
SIP (VoIP)
iLink Pro (Browser, Desktop or Mobile)
CTI
MS Exchange/
On-premise platform
Desktop Phone Voice/Video
PBX(s)
(Single or Multiple)
User
Mobile Voice
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4. Officelinx Standard Architecture Diagram - Virtual Server
Officelinx Virtual Server
VMware vSphere or Microsoft Hyper-V 2012 Environment
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
IMAP
Calendar/Contact API
SIP (VoIP)
iLink Pro (Browser, Desktop or Mobile)
CTI
MS Exchange/
On-premise platform
Desktop Phone Voice/Video
PBX(s)
(Single or Multiple)
User
Mobile Voice
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5. Officelinx Multi-Instance Diagrams
High Availability and Geo-Redundancy
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6. Officelinx Architecture Diagram - High Availability with Physical Servers
Supports up to 20 instances, which each requiring its own set of servers
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
Double-take Administrative Computer
Officelinx Application Software
(Master - Physical Server)
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
Double-take Backup Image of Master Server
SIP (VoIP)
CTI
IMAP
Calendar/Contact API
iLink Pro (Browser, Desktop or Mobile)
Desktop Phone Voice/Video
User
MS Exchange/
On-premise platform
Mobile Voice
PBX(s)
(Single or Multiple)
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7. Officelinx Architecture Diagram - High Availability with Virtual Servers
Supports up to 20 instances, which each requiring its own set of servers
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
Double-take Administrative Computer
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
Officelinx Application Software
(Master - Virtual Environment)
Double-take Backup Image of Master Server
SIP (VoIP)
CTI
IMAP
Calendar/Contact API
iLink Pro (Browser, Desktop or Mobile)
Desktop Phone Voice/Video
User
MS Exchange/
On-premise platform
Mobile Voice
PBX(s)
(Single or Multiple)
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8. High Availability via Double-Take® DR (Disaster Recovery)
Double-Take® DR requires another server to mirror the Officelinx server
Server must at least meet the minimum requirements needed to run Officelinx
A third computer is required to run the client software that controls the behavior of the servers, but this computer can be any machine on the same network
Double-Take backup system can be applied to an existing installation, or to a new installation
Both the Consolidated server and the Double-Take backup machines must be using the same operating system with identical hardware
Requirements
Operating System
Windows Server 2012 (64-bit)
Network Cards
2 NICs are required in both the Officelinx server and backup server
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9. High Availability Example #1
SIP
Secondary SIP ports
SIP Trunks/
Extension
SIP
Real-time Sync
Secondary SIP ports
Officelinx
Consolidated Server
Distribute calls over multiple voice servers
Scale up to 2,000 ports
SIP pooling allows calls to occur on any port for maximum port utilization
SIP
Primary Server 100 SIP ports
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10. High Availability Example #2: Multiple, Different PBXs
T1/SMDI
SIP
SIP
SIP
SIP
Primary Server 100 SIP ports
WAN
Site 1
T1-SIP Gateway
SIP
SIP
Real-time Sync
Secondary SIP ports
Site 2
Officelinx Consolidated Server
T1/SMDI
SIP
SIP
SIP
Secondary SIP ports
Site 3
T1-SIP Gateway
SIP
SIP
Site 4
Disaster Recovery Site
DR Site - Secondary SIP ports
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11. High Availability with Multiple PBXs
T1/SMDI
SIP
Officelinx Distributed Architecture
PBX 1
T1-SIP Gateway
SIP
Secondary SIP ports
SIP
PBX 2
SIP
Real-time Sync
Secondary SIP ports
Officelinx Consolidated Server
T1/SMDI
SIP
SIP
T1-SIP Gateway
PBX 3
Primary Server 100 SIP ports
SIP
PBX 4
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12. Officelinx Real-Life Scenario
‘Power Company’ Customer Example
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13. ‘Power Company’ WAN Officelinx Voicemail System Design VMware Servers
Microsoft Exchange
Officelinx IMAP TSE
Officelinx Consolidated Server
Gigabit Ethernet
Gigabit Ethernet
Each Officelinx server handles 100 SIP connections
Officelinx
Server 3
Officelinx
Server 5
Officelinx
Server 2
Officelinx
Server 4
Officelinx
Server 6
Officelinx
Server 1
‘Power Company’ WAN
SIP
SIP
TIMG
TIMG
PIMG-D
PIMG-D
PIMG-D
E&M 400SF
Asterisk
Cisco Call
Manager (x2)
Intecom (x1)
Avaya (x3)
Rolm (x45)
Omni (x21)
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14. The Transition: Simplifying Architecture and Communications
Without Officelinx
Have to manage and maintain multiple systems and apps
With Officelinx
Single unified software platform for communication and collaboration
Voic
Visual Voic
Speech Recognition
Tenanting
Mass Alert
FMC Mobility
Conferencing
Fax
IVR
Tenanting
Call Recording
Instant Messaging
Saas + Social Apps
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15. Officelinx Technical Fast Facts
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16. Officelinx Technical Fast Facts
Scales up to 2,000 ports and 20 voice servers
Can be implemented as SIP to SIP trunks and extensions, or SIP to TDM gateways
Distributed architecture over multiple servers ensures true active redundancy, massive scalability and disaster recovery
Leverages VMware vSphere or Microsoft Hyper-V 2012 to ensure scalable and ‘always-available’ communication services
PBX independent and can integrate with over 250 traditional and IP-based phone systems either individually or simultaneously
Available for Windows, Mac, Android, iOS, Windows Phone and Android-based BlackBerry devices
For more technical insights on the Officelinx platform, please click HERE
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