1. NEPAL ADMINISTRATIVE STAFF COLLEGE Kamal Nayan Pradhan / NASC
Managing emotions
Kamal Nayan Pradhan / NASC
2/15/2019
Managing Emotions Ma
EVALUATION CRITERIA 1

2. What makes a manger successful?

3. Success requires a positive mindset!
Positive mindset includes four major psychological properties and processes:
Thinking
Feeling
Willing
Doing (behaving)
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4. What is Emotion?
Understood as a movement in our state of mind………excited state of mind
Any kind of feeling
May manifest in various forms, e.g. love, fear, anger, excitement, embarrassment, disgust, etc.
Expressed or suppressed
Managing Emotions
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5. Why It Matters…….
All emotions have purpose and healthy role to play (big events of life – day to day life)
Designed to make individual respond in particular ways – automatic and subconscious
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6. some Messages Basic Emotion Emotion Message Fear “You are in danger”
“You are treated unfairly”
Sadness
“You have lost/missed something important!”
Guilt
“You have done something wrong!”
Joy/Happiness
“You have found something important to you!”
Contentment
“Everything is okay!
Managing Emotions
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7. NEPAL ADMINISTRATIVE STAFF COLLEGE
Emotion Triangle
Emotion messages get through in three different ways, through –
Behaviour
Emotion
Urge, action
Body
Mind
Physical sensation
Thought, memories, imaginations
Managing Emotions
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EVALUATION CRITERIA

8. Emotional intelligence
“one's ability to manage emotions in self and others and use the emotions adaptively”

9. People with High EQ: are able to admit and learn from mistakes
can take criticism well
stay cool under pressure
are able to control emotions
can conduct thoughtful discussions
listen at least as much as s/he talk
Managing Emotions
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10. People with low EQ: often think others don’t get his point
feel that being ‘liked’ is over-rated
think people over-react to his/her comments or jokes
Usually, others are to blame for problems on team work
think s/he shouldn’t be expected to know how colleagues are feeling
Managing Emotions
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11. Conflicting views on emotions
Is emotion a natural human manifestation?
Can we choose to feel?
Emotions (like anger, love, fear, guilt, stress, etc.) are natural, spontaneous human manifestation But,
You can learn to choose what or how you want to feel

12. Regulate Emotion Over-regulation? Under-regulation?
Too much regulation makes a person dry, synthetic one – looks insensitive to oneself and others
Too little regulation makes person highly predictable – vulnerable to be a victim of emotional black-mailing

13. Improving Emotional Intelligence
NEPAL ADMINISTRATIVE STAFF COLLEGE
Improving Emotional Intelligence
Creating Self-awareness
Recognize yourself: accept your innermost feelings
Be positive: have confidence in your own ability, avoid being cynical
Be true to yourself: know strengths / limitations and act accordingly
Managing Emotions
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EVALUATION CRITERIA

14. Managing (Regulating) Emotions: Defer judgment; curb impulses
Improving…………
Managing (Regulating) Emotions:
Defer judgment; curb impulses
Park the problems; detach yourself
Be flexible: go with the flow: do not force
Manage your non-verbal communication

15. Striving to improve / achieve high standards
Improving……..
Motivating Self:
Striving to improve / achieve high standards
Being committed to achieve your goals
Taking the initiative and seizing opportunity
Being optimistic even in difficulties

16. Improving…… Understanding to other’s emotions:
Being sensitive towards and understanding other people
Promoting the development of other people
Being tuned in socially and politically (rule of game)

17. Self Assessment
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18. Managing emotions Positive Emotions Negative Emotions
Need to manage some specific types of emotions specifically to avoid negative attitude and to have positive attitude. e.g.,
Positive Emotions
Negative Emotions
Love (affection),
Joy
Anger , Stress (anxiety), Hurt, Guilt ,
Fear (shyness)
Managing Emotions
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20. Managing Anger Anger is both cause and effect of attitude
Manage your stress by using self-talk phrases (e.g., take it easy, relax, stay cool, maintain mutual respect, work for win-win, etc.)
Use sense of humor if possible
Develop empathy
Get rid of the ghosts from the past
Managing Emotions
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21. Stress and Anxiety
Stress and anxiety push us to make necessary changes in our lives
They signal when we may be in danger, and inspire us to take action to get out of danger
Feelings of stress and anxiety are healthy and necessary; without them, we may not act in our own best interest.
But, Excessive Stress and Anxiety is Harmful.
Managing Emotions
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22. Managing Stress and Anxiety
What is causing you to worry?
Writing in a journal or talking to a friend
Think positive or thought stopping
Deep breathing
Relaxation
Trapping worry dragon
Managing Emotions
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23. Guidelines for managing “Guilt”
Accept you did something wrong, but move on
Assess the damage: excuse yourself for acting inappropriately
Perfection doesn’t exist in anyone
Avoid belief like;
I must be perfect,
I must be right, and I must please others
Express good intentions
Motivate for positive change
Managing Emotions
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24. Happiness Create happiness by using its sources: Live with integrity
Feel and express gratitude
Enjoy harmony
Appreciate / praise yourself
Enjoy simple things and give back to others
Do not take life too seriously
Managing Emotions
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25. Thank you
Managing Emotions
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