1. RSA AND RCG PHOTO IDENTIFICATION CARD

2. Existing arrangements RSA commenced 1995 RCG commenced 2000 RTOs purchase blank certificates from OLGR at $15 each RTO awards certificate following successful completion of approved RSA or RCG course

3. Certificates used as evidence of competency and are perpetual (no renewal process) Licensed venues must retain copies of certificates for each person employed to perform liquor or gaming-related duties

4. Reasons for PIC introduction 2009 ICAC investigation - Operation Columba April 2010 - Deloittes engaged to conduct a fraud and corruption risk assessment of RSA/RCG regime

5. Lack of security, portability, reliability and durability of paper qualifications Inability to verify certificate content against a database of RSA and RCG qualified personnel Recommendations included better record- keeping and issuing photo IDs Issues raised

6. Solutions Replace paper certificates with photo card Create licensing records for all RSA/ RCG events and participants, ie: –RTOs; –Trainers –RSA/RCG courses –Cardholders Data to be held in Government Licensing Service (GLS) database

7. Online lodgement of courses & student details by RTOs Interim certificate generated by RTO Student presents at Australia Post outlet for identification check and photograph

8. Advantages Durable and portable evidence of RSA/RCG competency One card for both competencies Ability to update details, such as address or add additional competencies Card replacement available through OLGR For students

9. Convenience of using Australia Post outlets to lodge card application Pay once for course and card

10. Reliable, streamlined business process for recording students, courses and for issuing certificates (can be reproduced on demand) Ability to export student and course data Interim certificates produced as required – no need to bulk purchase blank certificates For RTOs

11. Extended approval periods moving from an annual to 3-yearly renewal cycle Increase in course demand through: a) card renewal process (requiring refresher training or retraining); and b) requirement for certificate holders to retrain to obtain photo card

12. Will not be required to keep copies of paper certificates for employees Reduced risk of fraudulent qualifications being used by staff Improved compliance with regulatory requirements For Industry

13. Heightened capacity to conduct activities to monitor and evaluate industry compliance Automated and efficient renewal process Ability to introduce retraining or refresher training as part of renewal process For OLGR

14. Ability to easily introduce and add new competencies Central register of accredited personnel accessible by OLGR compliance staff & NSW Police (in real time) to determine validity of cards and competencies

15. Photo competency card Will be issued by OLGR (on behalf of CLAGCA) to all successful candidates of approved RSA/RCG training courses Will be valid for 5 years

16. Process overview

18. Current position Recent survey conducted to ensure correct and reliable data entered into GLS Final system testing underway Go Live date set for 22 August 2011

19. Challenges Parallel system in operation (with paper certificates) Phasing out paper certificates Credit card payments only

20. The Cost Cost of RSA competency will be $70 RCG will cost $30 – students will need to present at Australia Post once only So both competencies can be obtained for $100 for five years

21. System Requirements The online system uses a web-based interface requiring: – an Internet connection; –a compatible browser - Internet Explorer 8 and above, Netscape, Google Chrome, Firefox and Safari are all supported through both PC and Mac platforms – a printer

22. Communicating the Changes OLGR liquor + gaming magazine & e- news OLGR website Letters and factsheets for RTOs Information & training sessions for RTOs Helpdesk number & dedicated email address for support

23. Flyers will be provided to RTOs to distribute to students which explains the steps they need to take to apply for the photo card. Liaison with other stakeholders including NSW Police, industry associations, licensed venues, recruitment agencies

24. Demonstration CTO portal for scheduling & lodging courses.

25. Q & A