1. e-government in France
ETSI, March 31, 2005

2. MINEFI/DGE/STSI march 2005
Overview
Governmental actions to improve Internet
ADAE, a specific agency
ADELE Program
e-gov in Ministry of Interior
e-Health
MINEFI/DGE/STSI march 2005

3. French government program : RE/SO 2007
The French government program was introduced by the Prime Minister in October 2002.
Second phase of the e-Administration. A priority is given to the dematerialization of the administrative procedures, starting with the most popular ones.
The Prime Minister asks each ministry to carry out per annum the dematerialization of two procedures.
MINEFI/DGE/STSI march 2005

4. MINEFI/DGE/STSI march 2005
RE/SO 2007 mains actions (1)
New legal framework to improve competition
Assistance to create new companies (Start Ups), ensure adequate security measures (e-payment & legal responsibility for content)
1 PC for 3 secondary students or 2 university students - 1 PC in every household (help to buy - 1 PC for 1€/day)
Broadband networks & more public internet access points
Investment in local authorities network by a state bank (Caisse des dépôts et Consignations) for 235 M€
MINEFI/DGE/STSI march 2005

5. MINEFI/DGE/STSI march 2005
RE/SO 2007 mains actions (2)
Special fund for local internet services (100 M€ - CIADT 2003)
To develop new technologies complementary to ADSL by projects on alternative technologies (5 M€ - CIADT 2004)
Special focus on E-health, e-government, e-learning.
To create a special agency ADAE (2004)
MINEFI/DGE/STSI march 2005

6. MINEFI/DGE/STSI march 2005
2003/2004 Broadband Take Off
Since 2002, prices decrease dramatically
25% Householders have broadband subscribers in december 2004
Regulator action to improve local loop unbundling
MINEFI/DGE/STSI march 2005

7. MINEFI/DGE/STSI march 2005
Broadband in Europe
France leads Europe for Broadband (ADSL : ) in December 2004 / Germany :
MINEFI/DGE/STSI march 2005

8. MINEFI - key player in digital economy
e-signature: publicise e-signature provision, study archiving and time-stamping conditions
Dematerialization of public purchases & expenditure: using internet tools for public e-procurement
Legal equivalence of e-procedures
Audit & Control of e-transactions: technological intelligence network (e-watch)
International group, conference
Digital economy scoreboard
MINEFI - Ministry of Economic, Finance and Industry
MINEFI/DGE/STSI march 2005

9. MINEFI/DGE/STSI march 2005
ADAE
MINEFI/DGE/STSI march 2005

10. MINEFI/DGE/STSI march 2005
ADAE
PM agency created February 21, 2003
modernise operation of administration to better meet needs of citizens
promote & co-ordinate initiatives, ensures follow-up & evaluation
support administrations for pegging, knowledge of offer & design of projects
work in close co-operation with ministries, local authorities, public organisations & users
MINEFI/DGE/STSI march 2005

11. Priority building sites for the e-Administration
to simplify the steps of the change of postal address,
to accelerate the procedures for associations subsidies,
to personalize the online services by setting up the site “mon.service-public.fr”,
to develop virtual counters of public services in the rural zones.
MINEFI/DGE/STSI march 2005

12. Encountered difficulties (1)
The information systems of the administrations
have to be interconnected,
but they are heterogeneous and uneasy to be upgraded.
The authorizations have to be managed :
who can do what for who ?
who can reach which information ?
The identification infrastructures have to be defined.
MINEFI/DGE/STSI march 2005

13. Encountered difficulties (2)
The availability of the services has to guarantee the capacity to manage a very high number of connections.
The back-offices have to be managed :
to which information (including the information coming from other administrations) the civil servants may have access to achieve their missions ?
The civil servants have to be formed and informed.
MINEFI/DGE/STSI march 2005

14. ADministration ELEctronique (ADELE) project
New government initiative /2007
Review : 25 april 2005 (PM)
Imperatives
listen to users
make services accessible to everyone
establish trust of French citizens
improve performance while controlling State expenditure
MINEFI/DGE/STSI march 2005

15. MINEFI/DGE/STSI march 2005
Listen to users
Wide-ranging consultation
institutional
interactive
representative
Consultation process to continue throughout project set up - expert group & user panels
MINEFI/DGE/STSI march 2005

16. Make services accessible to everyone
New services accessible over internet by telephone (3939, one-stop online government information, over counter, by post)
Use of multi-service terminals or counters -particularly in rural areas
Administrative formalities simplified
MINEFI/DGE/STSI march 2005

17. MINEFI/DGE/STSI march 2005
Establish trust
Respect of privacy - no single identifying number
Choice of identification?
- one department, one card 
- same card for several services
100% secure
Control of personal data
MINEFI/DGE/STSI march 2005

18. Improve performance while controlling State expenditure
3 structural projects
Copernic (on-line tax payments)
Accord (State accounting system)
Helios (accounts application)
Increase productivity & develop new services without increasing costs
Creation of public central procurement agency to save 200m € by year starting in 2007
MINEFI/DGE/STSI march 2005

19. MINEFI/DGE/STSI march 2005
140 measures, 270 projects
Examples
Single change of address
ID card for administrative services
Civil Register
National Identity Card
Vitale Card (new development)
Public procurement procedures
Geographic data systems
Control of legal status
MINEFI/DGE/STSI march 2005

20. Scoreboard in february 2005
Budget: 1.8 G € 2004/2007
20% of civil servants formation for e-gov application : 2 G€
In Europe for some period: 1,65 G€ in Germany, 1,42 G€ in UK, 2 G€ in Italy&Spain
27% projects finished in december % in april 2005
MINEFI/DGE/STSI march 2005

21. MINEFI/DGE/STSI march 2005
Difficulties
Political agenda is not technical agenda
Co-ordination between administration
Law evolution is slower than technical evolution
High level of investment when state budget in deficit.
Technical co-ordination between different political level
MINEFI/DGE/STSI march 2005

22. MINEFI/DGE/STSI march 2005
ADELE
MINEFI/DGE/STSI march 2005

23. Gateway « Mon Service public »
Adèle 34
Gateway « Mon Service public »
Servicio personalizado “mon service-public”
Personalised service: "mon service-public"

24. MINEFI/DGE/STSI march 2005
Functions
Internet Gateway = One online counter
User authentification.
Mains topics :
Personalization of information and services rendered by the administration with its citizens.
Accompanying the development of the e-Administration by the installation of a personalized portal.
Improve the relations of the citizens with the administration within the framework of the personalization of information and services.
MINEFI/DGE/STSI march 2005

25. MINEFI/DGE/STSI march 2005
Mon.service-public.fr
MINEFI/DGE/STSI march 2005

26. MINEFI/DGE/STSI march 2005

27. MINEFI/DGE/STSI march 2005
Data
public internet sites in March 2005 (5 478 in April 2003)
> 90% of official forms available online
Government gateway as about / visitors by month in 2004
MINEFI/DGE/STSI march 2005

28. Adèle 4
Changement d’adresse
Cambio de domicilio Change of address

29. MINEFI/DGE/STSI march 2005
Goals
One online declaration for all services
Private partners : Bank . Telecom ...
MINEFI
Etc.
Platform
Min. Défense
CAF
MINEFI/DGE/STSI march 2005

30. MINEFI/DGE/STSI march 2005
Inscription
MINEFI/DGE/STSI march 2005

31. MINEFI/DGE/STSI march 2005
Personnes
MINEFI/DGE/STSI march 2005