1. How to become an airline customer service agent
Shelby’s Career Path
How to become an airline customer service agent

2. My Career Goals
I want to become an airline customer service agent by 2023
To get there, I will need to:
Graduate high school by June 2018
Then start college/university, it usually takes 4 years of college/university, so I’ll be graduated by 2022

3. What is an airline customer service agent?
Handling customers’ need
Get them onto the aircrafts with their baggage
Handling the ticket needs of passengers, as well as tagging their luggage
Taking care of passengers special needs
Take payments for the flight

4. About my future career
To do this job, I will work in the airport everyday
The income is between $20,000 - $55,000
I will work hours a day and about 40 hours a week, the start and end time are not the same for every person

5. My job has a 52% chance of becoming automated
I think it will become automated because in the future there might be more technology that is used to help passengers tag bags and issue boarding pass and other stuff
but I also think it won’t become automated because it will need people to deal with passengers problem and check for ticketing problems, even if it is automated, there might be a lot of problems that need people to solve

6. Airline Customer Service Agent would be great for me because…
I have…
Teamwork skills
Communication skills
Positive attitude

7. I am not quite ready for this career, but I will get there!
These are skills for the job I still need to learn:
This is how I will get those necessary skills:
Computer Skills
Practice by using computer and try learning it
Problem solving skills
Start to learn how to solve problems but not always waiting for others to solve it

8. This is what appeals to me with this career…
There’s a great deals on flight, since I love to travel, this really appeals me
I love meeting new people and working as an airline customer service agent will be dealing with people around the world, so I think it’s a great opportunity to meet new people

9. These are some things I find less appealing about this career…
Getting tired feet because of standing all day and walking around
It’s not a 9 – 5 job, so there might be early shifts in the morning or late evenings.
Dealing with irate passengers

10. Potential obstacles to getting this career
The possible obstacles:
My plan to overcome them:
Don’t have enough money for school
Work and ask parents for help
Fear of losing the job
Be optimistic
Our inner voice (telling us what is right and wrong)
Train our inner voice to be positve and encouraging

11. Potential obstacles to being successful within this career
The possible obstacles:
My plan to overcome them:
Forgetting to stay positive
Build a dream job team to support ourself
If you fail, stand up and try again
Fear of failure
Perfect does not exist, so take a step to the right direction
Pursuit of perfection

12. The training/education required for my career is:
College
Travel & Tourism Business Management Diploma

14. I intend to go to Canadian Tourism College for that career
It is located in Canada, Vancouver, BC, Surrey
There are three programs to choose:
Tourism Co-Op Certificate – 24 weeks of instruction including 240 hours of Co- Op
Travel & Tourism Business Management Diploma – 47 weeks of instruction
Travel & Tourism Business Management Diploma with Co-Op – 98 weeks including 956 hours of Co-Op
$6,955 - $22,795

15. Here is where I can get that:
Courses to take in the program:
Airline Industry
Tourism Industry
Accommodations
Amadeus
Technology Business Communications

16. Financial Plan I am going to pay for my program:
by getting a part-time job and start working
also my parents will help me with the school fees

17. High school courses required
Grade 11 courses:
Grade 12 courses:
English
Mathematics
Science
Social Studies
Tourism

18. Airline Customer Service Agents are awesome!!!
Travel in a great deal of flights
Meet people around the world
Exciting, because you can see planes take off and landing