1. Services Offers
Luc Maufrais
April 2017

2. Customer promise
Offer to our customers a real “customer journey” from “Vision” to “Renew” in order to facilitate success and ROI
Drive our clients through Collaborative Design, accelerated solution Roll Out and Continuous Improvement
Benefit from Generix, skills, talents and experience on supply chain, EDI, Collaboration acquired during the last 20 years
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3. Generix - Customer Journey
Vision
Getting Started
Managed Services
Extend
Renew
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4. Consulting & Business Expertise
Type of Service / Organization
Consulting & Business Expertise
Academy
Solution
Assistance
Expertise
Implementation
Governance
Service Management
PMO
Academy
Delivery
Run Service
Expertise
Generix Consulting
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5. Vision Vision Getting Started Managed Services Extend
Governance & Program Management
Business Flow Optimization
Process Design
Design and ROI
Change Management
Business Expertise
Educ.
Solution
Assitce
Expertise
Implemt.
Govnce
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6. Ex: Governance & Program Management
Service Description
Program Definition (Scope, Budget, Planning, Resources)
Kick Off Organization
Change Management
Steering Group
Management Coordination
Deliverables
Management Tools for following up Scope, Budget, Planning and Resources
Kick Off Deck
Change Management Plan
Responsibility Matrix (People, Services, Functional, Technical)
Steering Participation or Preparation
Goal
Support Global Program Delivery
Compliance, Quality, Lead-time
Resources & Timeline
Principal Level
Based on Program Duration

7. Getting Started Plan Secure Customer Launch Customer Change Management
Product Implementation
Start-up Assistance
Impl. Training
User Training
Business Expertise
Acad..
Solution
Assitce
Expertise
Implemt.
Govnce
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8. Ex: Project Implementation
Service Description
Project management
Technical track : architecture, evt set-up, connections
Solution track: design, mock-up, go-live scenario, parametrization, tests
UAT
Go-live
Deliverables
Functional design
Technical architecture
UAT
Go-live scenarios
PMO
Goal
Set-up the solution
Get the users trained on on-boarded
Resources & Timeline
Project Director/manager, Consultant, architect
TBD

9. Managed Services Plan Develop Customer Usage Service Management
Dedicated Customer Support
Change / Run Services
Business
Monitoring
Skills
Assessment
Dedicated Assistance
Custom Development
Analytics (*)
Continous Improvement
Dedicated Solution Upgrade
Business Expertise
Acad..
Solution
Assitce
Expertise
Implemt.
Govnce
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10. Ex: Service Management
Service Description
Accountable of the execution of the service in accordance with the contract
Monitor SLA
Escalation point
Monitore changes
Coordinate improvement plan
Deliverables
SLA reportings and dashboards
Technical committee
Steering committee
Activity volume reportind
Goal
Meet and increase SLA
Drive customer to success
Resources & Timeline
Service Manager
Yearly contract

11. Ex: Dedicated Solution Upgrade
Service Description
Accompany the customer to prepare, test and roll out a solution upgrade
Deliverables
Workshops
Key tasks and milestones definition
Global Planning
Technical recommendation
Definition and set up of a mixed dedicated team
Resources & Timeline
Project Management, Functional, technical, and solution experts (from R&D)
Example: 6 months to roll out a major upgrade through 40 sites
Goal
Optimize the upgrade organization
Optimize the global budget
Shorten the timeline

12. Extend Extend Plan Streamline Solution Usage
Set-up Center Of Excellence
Business Consulting
Community Onboarding
Solution Assistance T&M
Advanced
Training
Coach Center Of Excellence
Customer Change Management
Roll-out
Solution Expertise (Best Practices)
Get the most / Program Architect
Licence -> SaaS
Migration
Business Expertise
Acad..
Solution
Assitce
Expertise
Implemt.
Govnce
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13. Get The Most / Solution Architect
Service Description
Run an audit of Solution situation for Customers in License mode
Approach
House Keeping
Rationalization
Standardization
Phase 1: Audit
Deliverables Phase 1
Site Process Review
Workshops with IS and Ops Teams
Audit Report with work streams and high Level Planning
Goal
Simplify the management of GENERIX Solution
Improve global operational efficiency
Unify Business Processes
Resources & Timeline
Principal Consultant, Functional Consultant Senior, System Expert
Phase 1: md over 3 months

14. Why Generix Service? Agility and Performance to make a Difference
The Roadmap
Agility and Performance
to make a Difference
and keep the Customer Promise
The Coach
Seasoned experts successfully design and implement generix Solutions since 1986 for Industry, Retail, Supply and Services Leaders
The Journey
We accompany our clients through Collaborative Design, accelerated solution Roll Out and Continuous Improvement

15. Need more info and references ?
Contact
Consulting
Laurent Cochet
Philippe Servais
Delivery
Stéphane Bruzzi
Service Management
Souad Colleuc
Run Services
Didier Goy
Academy
Isabelle Rousseau
Next Steps
Have a full description by the end of the Q1
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16. Summary
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17. Lunch