1. Personal Characteristics
Empathy: ability to identify with & understand another person’s feelings, situation, motives
Honesty: others must be able to trust you at all times
Dependability: accept the responsibility your position requires
Willingness to learn: learn and adapt

2. Personal Characteristics
Patience: must be tolerant and understanding
Acceptance of criticism: accept it and learn from it
Enthusiasm: display a positive attitude
Self-motivation: ability to begin or follow through with a task

3. Personal Characteristics
Tact: ability to say or do the kindest or most fitting thing in a difficult situation
Competence: qualified and capable
Responsibility: willing to be held accountable for your actions

4. Personal Appearance Good Health
Diet: well-balanced diet provides body with optimum health
Rest: adequate rest provides energy & ability to deal with stress

5. Personal Appearance Exercise: improves physical & mental capabilities
Good posture: prevents fatigue with less stress on muscles

6. Personal Appearance
Avoid tobacco, alcohol & drugs: impairs mental & physical functions

7. Uniform Neat, well fitting, clean, wrinkle free Avoid extreme styles
Follow standards of place of employment

8. Clothing Clean, neat, in good repair
Allow for freedom of body movement
Appropriate for position

9. Name Badge
Required at all facilities
States name, title, department

10. Shoes Should fit well & provide good support to prevent fatigue
Low heels best to prevent accidents & fatigue
Type depends on facility policy

11. Personal Hygiene
Control body odor: daily bath or shower, use deodorant
Good oral hygiene
Clean undergarments
Avoid strong odors: tobacco, perfumes, scented products, after shave

12. Nails Kept short & clean
Long, pointed nails can cause injury to patients
Germs transmitted when dirt collects under nails
Avoid colored polish
Use lotion to prevent chapping & drying of hands

13. Hair Clean & neat Avoid extreme styles & hair ornaments
Pin back off collar
Keeps hair from touching patient
Prevent hair from falling on tray or equipment
Avoid blocking vision during procedure

14. Jewelry May not be permitted Can cause injury & transmit pathogens
Exceptions: watch, wedding ring, small pierced earrings
Excessive amount interferes with patient care & detracts from professional appearance

15. Makeup Avoid excessive use
Should create natural appearance & add to attractiveness