1. WHO IS ONSOLVE? OnSolve is the market leader of SaaS-based emergency notification and crisis management tools, capable of delivering millions of alerts in response to any type of critical or routine event anywhere in the world.
About OnSolve
OnSolve is a leading global provider of SaaS-based critical communication solutions for enterprise, SMB, and government customers. The company’s cloud-based software communications platform provides seamless and easy-to-deploy solutions for the exchange of critical information among organizations, their people, devices and external entities with use cases designed to save lives, enhance revenue and reduce costs.
The MIR3 solution from OnSolve is the most complete solution available for large enterprises and federal agencies seeking to manage critical events or natural disasters effective through the transmission of critical information and instructions. The company’s CodeRED™ solution provides high-speed notification services capable of reaching millions of people in minutes, and has applied its mission critical capabilities to government, commercial, healthcare and other end markets. In addition, the company offers solutions such as SmartNotice and TelAlert for other specific use cases or companies with less complex notification requirements.
More information can be found on the company's website at
About Send Word Now
Send Word Now is the leading worldwide software provider of critical communications solutions. The company’s easy-to-use, web-based emergency notification, enterprise collaboration and mobile applications are used by businesses, government agencies, universities and non-profit organizations worldwide to ensure fast, effective, two-way communication when it is needed the most.
Among its many accolades, Send Word Now recently received the DRI Notification System of the Year Award and the BCI Global Continuity and Resilience Innovation Award. It was named a “Leader” in Gartner’s most recent Magic Quadrant for U.S. Emergency/Mass Notification Services. It also won the Small Business Achievement Award from the Department of Homeland Security for its work with the U.S. Federal Emergency Management Agency (FEMA).
Send Word Now and its recently acquired One Call Now group messaging company serve the critical communications needs of more than 30,000 public and private sector organizations around the globe

2. OnSolve – brings together 3 of the top solutions…
ECN – Emergency Communications Network (CodeRed) is a portfolio company of Veritas Capital
Veritas is a leading private equity firm actively investing in software, technology and communication businesses
ECN joined forces with MIR3 in 2016
Send Word Now joined the family in 2017
Rebranded as OnSolve in 2017
Combination of Emergency Communications Network, MIR3 and Send Word Now Establishes OnSolve as a Leading Provider of Software Communications Solutions Focused on Emergency and Mass Notification Systems
Emergency Communications Network (ECN), a leading Software-as-a-Service (SaaS) provider of critical event management and emergency notification systems, acquired Send Word Now, a global leader in enterprise notification solutions. The combined companies have rebranded as OnSolve.
Through this acquisition and ECN’s 2016 acquisition of MIR3, OnSolve is uniquely positioned to address the accelerating demand for standalone software-based communications solutions, and notification and alerting functionality that can be integrated directly into other critical business systems.
Fueled by an increasingly complex threat landscape and need for reliable risk management and business continuity solutions, the Emergency Mass Notification Services (EMNS) market was $2.2 billion at the end of 2015 and expanding at a 17% compound annual growth rate to $4.9 billion by 2020, as estimated by Frost & Sullivan. The merger of Send Word Now into the OnSolve product set extends the company’s market leadership position and accelerates its ability to capture this projected growth in demand.

3. Bringing leaders together…
Through these acquisitions OnSolve has a suite of product offerings which allow our customers a single provider to meet all current and future needs.
Combined company serves the majority of the Fortune 500, including 72 of the Fortune 100 and tens of thousands of small/medium business organizations.
We have the resources to invest in our platform, bring together the best software features from each company to meet the evolving market demands.
The acquisition brings together Send Word Now’s enterprise-class emergency notification system, capable of transmitting tens of thousands of voice and text messages in minutes, with ECN’s advanced emergency communication platform for real-time notification and response. With last year’s acquisition of MIR3 and its ability to enrich enterprise solutions and software with multi-channel and real-time communication functions, OnSolve customers now have a single provider capable of meeting all current and future needs.
“The combined company serves the majority of the Fortune 500, including 72 of the top 100, and tens of thousands of smaller organizations. Our broad solution offering and experience makes us uniquely positioned to help enterprise, government, and small- and medium-sized business organizations meet evolving business challenges and threats through proven, robust, and innovative emergency and mass notification solutions. We have the resources to invest in our platform, bring together the best software features from each company and meet the evolving market demands.”

4. TODAY’S PRESENTATION: CRISIS MANAGEMENT TOOLS

5. What is an emergency notification system…?
SaaS based tools that send & deliver important messages…
to anyone…
Anywhere in the world…
at any time…
on any device…
…and receive immediate individual response with real time reporting and audit trail.

6. What is it used for? CRISIS MANAGEMENT
Coordinate responses with executives using instant call bridging
Manage incidents away from your desk
Human Resources – Employee Notifications
Customer communications
Sales & Marketing
Meet regulatory requirements to conduct drills and exercises.
Accelerate response to continuity events
Simplify compliance reporting.
Assure message delivery to staff no matter where they are located
Track communications with audit trail
Manage Evacuations
Shelter in place guidance
Alert employees about danger quickly.
Hurricane & Weather events
Ensure the right instructions are given and processes followed.
IT Service Call
IT Service Desk
Prioritize by incident type and severity
Automate communication by integrating with ITSM tools.
IT Scheduling for on call staff

7. RETAIL & MANUFACTURING
Who uses these tools?
FINANCIAL SERVICES
ENERGY
HEALTHCARE
RETAIL & MANUFACTURING
TECHNOLOGY
TRANSPORTATION
HIGHER EDUCATION
GOVERNMENT
*This document is not for marketing purposes

8. Features of a notification system.
Initiate instant conference calls
Allow recipients to join a conference by pressing a key on their phones to share information, make urgent decisions and coordinate response efforts.
Quickly launch mass notifications
Send an alert via Web, or phone; use templates /scenarios or create new notifications and recipient groups in seconds.
Manage your data - import contact data directly from HR database or other applications without manually entering. User registration portal for contractors or self-subscribe /opt in.
Deliver desktop alerts
Send a message to either a person or group based on workstation location
Automate weather alerts (event alerts)
Subscribe to regional weather alerts, optionally triggering a notification when one occurs
Notification forms ‘fill in the blanks’ (placeholders)
Simple dropdown or text fields requested at initiation alter the notification message based on selections.
Geographical Information Service (GIS)
Targets alerts by location in the case of regional threats or evacuations
Control Access: Define hierarchical, role-based permissions to grant or restrict user access to recipient groups, notifications and other features

9. Choose devices and gather responses instantly
© 2
Choose devices and gather responses instantly
REACH PEOPLE ON ANY NUMBER OF DEVICES
CHOICE OF RESPONSE OPTIONS
MOBILE PHONE
LANDLINE
SMS/ Text Message
MOBILE APP
DESKTOP ALERT
PAGER/FAX/PIN-2 PIN
SATELLITE PHONE
TTY- Hearing Impaired
SMS(TEXT)
MOBILE APP
CONFERENCE BRIDGE
FREE FORM TEXT
MULTIPLE CHOICE
RECORDED RESPONSE
CALL BULLETIN BOARD
ESCALATE /CASCADE

10. What to evaluate when choosing?
VISIBLE
Features, functions & price
Infrastructure, reliability, resilience
Data security & access
Integration services & APIs
Implementation, training & support
Corporate history, focus, experience
HIDDEN
SUPPORTING CAPABILITIES
Mission critical, redundant fail over network

11. BASIC BEST PRACTICES - WHAT DO I NEED?
Needs
Understand your requirements then get a tool to fit. Can’t fit a square peg in a round hole…
Owner
Identify a system owner internally (and a back up). Ensure the person undergoes training and keeps current on qualifications
Data
Know where your data is stored and how often it is being updated. What information is being captured?
Messaging
Create clear concise notifications ahead of time that fit with your BC processes.

12. BASIC BEST PRACTICES…
Brand
Use basic features to brand and identify department –v- person sending alert. This increases response rates.
Campaign
Invest time in ensuring your employees are aware of the tool you have invested in. Make it fun and positive!
Contact Strategy
Choose devices/delivery methods that are appropriate for the situation. Consider time and day alert being activated.
Test, Train, & Evaluate
Regularly train staff on issuing /receiving alerts. Conduct quarterly tests. Do twice yearly ‘health check ‘ of your system .

13. Questions. You can also contact Kelly. williams@onsolve
Questions? You can also contact Phone:

14. Thank You