1. Responding to a Ford Service Quality Rejection
Ford Customer Service Division
North American Quality Office

2. Purpose
The purpose of this presentation is to inform the supply base of Ford Customer Service Division’s inspection process and how to respond to a quality rejection, including containment, disposition, and submitting an 8D.

3. Expected Outcomes
Gain an understanding of how the FCSD inspection process works and how suppliers are notified of a rejection
Learn how to input the containment response (3D) into DDL
Understand the required content of a 3D response
Know the difference between an acceptable 3D response and an unacceptable one
Learn how to input disposition for the material which has been rejected by FCSD
Understand how to enter an 8D into the FCSD reject website

4. Quality Inspection Reject Process
Inspection Performed
Close
Yes
Issue Reject & Place Stop on Sales No
Samples
Good
Don’t need to revisit this one.
Will Remove

5. Quality Inspection Reject Process
Once a quality reject is issued, supplier is notified through the SOSA screen immediately
SOSA screen MUST be checked daily
In addition to the SOSA screen, the Quality Manager and Plant Manager are notified by with the Urgent Urgent form
Verify that all contact information on Supplier Improvement Metrics (SIM) is up to date at all times

6. Access SIM through Covisint
Verify / Update Quality Manager Contact Info
Verify / Update Plant Manager Contact Info

7. Contact for Any Questions
List of Recipients
Screen shot of QRSA
3D Due Date
Contact for Any Questions

8. Logging into DDL Enter into 3270 Access from Covisint Applications
Type “IMS2” and press enter

9. Logging into DDL
Enter RACF ID and password, press enter

10. Logging into DDL
Enter “P” and press enter

11. Logging into DDL
Enter “GSMMPSOSA” and press enter

12. Check the Supplier Follow-Up screen (SOSA) for open rejects in DDL
Enter supplier code and “4” for the Group Number, press F13 or F14 to see open rejects on the QCSA screen

13. View Open Quality Control Rejects
Blank out the Reject Group field to display all open quality control rejects
Change reject status to view dispositioned (D) or closed rejects (C)
Type “X” in the AC column to select reject
Press F4 to see details of the reject on the QRSA screen

14. QRSA Screen Service Part Number, Supplier Code, STA Analyst
Reject Remarks: A Y or N field indicating whether there are remarks associated with the displayed reject on the RMSA screen (refer to slide # 10)
Disposition Code: Code to be entered by supplier (refer to slide # 18)
Charge Code: S - Supplier Charge, P – Ford Production Related (Supplier charge)
Reason Code/Description: Indicates the reason for the reject
Supplier Code, Date Code of defective stock, Inspector’s Badge Number

15. Submitting the 3D
Check the QRSA screen to verify if 8D is required (Typically Reject Type Q, R, or K will require an 8D)
Press F9 to enter the first 3 steps within 2 days of reject issue, on the SCSA screen

16. Submitting the 3D
A 3D MUST be entered within 2 days from reject issue into DDL
Define Team, describe Problem, and enter Interim Containment Actions
Type “A”, on the top line and press enter
“Update Successful” will appear at the bottom of the screen
Press F4 to transfer back to QRSA
Please verify
the Reject
Number
and Reject
Type transfer
correctly from
the previous
screen.
If not, clear
the incorrect
Information
and re-type.

17. Acceptable 3D’s Must Contain The Following Information :
D1 All team Members (Full names and departments represented)
Including Service QR Customer contact name with phone number & address
D2 Detailed description of problem (date shipped, part numbers)
D3 Actions addressing stock:
Containment in-house, in-transit, and at customer locations (Packager/FCSD Receiving). Is this part number currently on its way to FCSD?
Include "like parts shipped" in containment: "Please check xxxx-xxxx-xx, opposite side of part rejected for possible nonconformance.“ -OR- "We also shipped xxxx-xxxx-ab, ………-ac, and………-ad.“
Include results of containment, actual data is required (i.e. inspected 50 pieces in-house, found 4 non-conforming)

18. A 3D containing the following would be UN-ACCEPTABLE :
D1 First names only, only one team member
D2 Generic description, no specifics (i.e. wrong label)
D3 No actions addressing containment, no results data
After the 3D is entered, the STA is notified and
will rate the 3D, the supplier is notified of the
rating :
Acceptable within 48 hours
Acceptable beyond 48 hours
Not Acceptable
If the supplier receives a Not Acceptable rating, the supplier must
resubmit the 3D at

19. Dispositioning a Reject
ALL Reject Types require a disposition code to be entered
Verify that all rejects have been dispositioned, once they are written
Enter the appropriate code in the Disposition Code field on the QRSA screen:
S* - Scrap (in remarks, identify who authorized the scrap action)
R – Rework
I - Return to Supplier (in remarks, indicate the address & RMA #)
H - Hold (in remarks, please indicate the reason for holding the material)
The Hold Disposition Code will be used when the supplier disagrees with the reject report, and would like to dispute or present special circumstances. The STA and the inspection supervisor will then review the required documentation/facts and either award or deny the dispute.
Rejects must be disputed at
If disposition is not provided within 10 days of the reject date or there is no dispute resolution, nonconforming parts will be shipped back to the supplier, freight collect. If this shipment is refused by the supplier, it will be scrapped at the supplier's expense.
*Note: If the supplier chooses the scrap disposition code, the supplier will be charged for the expense and the
total amount of pieces will reflect in the supplier’s PPM.

20. Dispositioning a Reject
Enter remarks appropriately
Press F6 to transfer to the Quality Part Rejection Remarks (RMSA) screen.
Type “A” in AC column
Type your remarks in the REMARKS field and press enter
“Update Successful” will appear at the bottom of the screen
Press F2 to transfer back to QRSA
Press F2 to complete the disposition process and the following message will appear: UPDATE SUCCESSFUL
The system will place a D in the Reject Status field indicating that the reject has been dispositioned

21. Submitting the 8D
Complete the remaining steps of the 8D on the Quality Rejection/Discrepancy Notice Site within 90 days,
Enter supplier code and reject number

22. Submitting the 8D
Click on
reject #

23. Submitting the 8D
Click on “Submit 8D” to complete and submit the final five steps of your 8D
Resubmit 3D, if necessary, by clicking on “Submit 8D (1st 3)”

24. Submitting the 8D
Every field must contain information in order to submit the 8D
If additional space is needed or additional documentation is available, the supplier may upload files 8D
Help
Complete 8D

25. 8D must be submitted within 90 days!
After the 8D is entered, the STA is notified and will rate
the 8D, the supplier is notified of the rating :
Accepted - 8D Closed
In Process - Additional information is needed, resubmit 8D
Not Accepted - Resubmit 8D
If the 8D is not submitted, the supplier and the STA will
receive 8D reminder notifications at the 30 day, 60 day,
and 90 day markers.
8D must be submitted within 90 days!