1. SSE Operations Overview
Giancarlo Rivolta

2. SSE Operations Team activity Users and Service Providers trend
Topics
SSE Operations Team activity
Users and Service Providers trend
Services trend
Hits and visits (by Google Analytics)
Cat-1 usage
Conclusions

3. SSE Operations Team Activity
The SSE on-site team ensures:
Service call response (Service Providers and Users)
Operational availability
Migration to new hardware (e.g. Test portal)
Stats analysis
Join&Share area operations and maintenance
Order monitoring
Integration with other systems
Support for on-line multimedia training realization
Access to data for service support

4. SSE Team Service Providers Users SSE Operations Team sseteam@esa.int
Typically Service calls a month from both SPs and Users
Average response time less than 3 hours
Typical resolution time less than 2 working days
OSAT (according to SPs guidelines)
New services TTO

5. Simplified architecture of the SSE operational and test environments and associated Web Map Servers (*)
(*)Not all servers in the environment are displayed

6. Availability Reports SSE Portals and Databases Host Service Apr 2009
May 2009
Jun 2009
Jul 2009
Aug 2009
Sep 2009
Oct 2009
SSE Portal
HTTP Portal
% ( %)
99.484% (99.484%)
PING
99.441% (99.441%)
SSE Portal (backup)
99.452% (99.452%)
SSE Database
99.481% (99.481%)
98.717% (98.717%)
99.957% (99.957%)
SSE Database (backup)
99.485% (99.485%)
SSE Test Portal -
TTO (99.710%)
99.941% (99.941%)
SSE Test Database
TTO ( %)

7. Availability Reports SSE WMS / WFS Host Service Apr 2009 May 2009
Jun 2009
Jul 2009
Aug 2009
Sep 2009
Oct 2009
SSE Map Servers
HTTP IONIC capabilities
99.802% (99.802%)
99.494% (99.494%)
% ( %)
99.387% (99.387%)
HTTP IONIC map
99.797% (99.797%)
99.506% (99.506%)
99.159% (99.159%)
99.162% (99.162%)
HTTP WMS client
99.500% (99.500%)
99.510% (99.510%)
HTTP simple capabilities
99.785% (99.785%)
99.547% (99.547%)
99.428% (99.428%)
HTTP simple map
99.806% (99.806%)
99.525% (99.525%)
99.160% (99.160%)
99.116% (99.116%)
socrate.esrin.esa.int
HTTP Gazetteer WFS
% ( %)
99.478% (99.478%)

8. Availability Reports SSE Toolboxes Host Service Apr 2009 May 2009
Jun 2009
Jul 2009
Aug 2009
Sep 2009
Oct 2009
toolbox.esrin.esa.int
HTTP TB download
% ( %)
99.517% (99.517%)
99.554% (99.554%)
99.688% (99.688%)
hegel.esrin.esa.int
HTTP TOOLBOX
99.487% (99.487%)
99.245% (99.245%)
PING
99.866% (99.866%)
99.302% (99.302%)
99.955% (99.955%)
ssews1.esrin.esa.int
95.238% (95.238%)
kant.esrin.esa.int
99.447% (99.447%)
metheny.esrin.esa.int
98.896% (98.896%)
98.227% (98.227%)
99.599% (99.599%)
99.019% (99.019%)
98.578% (98.578%)
99.331% (99.331%)
99.915% (99.915%)
99.673% (99.673%)
99.777% (99.777%)

9. Join&Share Area
Host
Service
Apr 2009
May 2009
Jun 2009
Jul 2009
Aug 2009
Sep 2009
Oct 2009
Join&Share Area
PING
0.000% (0.000%)
30.309% (99.586%)
% ( %)
The Join&Share area is becoming more and more important for SSE Service Providers community
We aim at gradually involving SSE users such as Cat-1 users and researchers as well

10. Users and Providers Trend
Registered users growth rate ~200 units/yr in the last 2 years (Cat-1 users excluded)
In September 2009, 958 SSE users were registered (550 Sept 2007)
In June 2008, 938 MERIS Cat-1 users have been registered, when the MERIS RR Cloud free download service has been published on the SSE Portal.
In November 2008, other 1061 Cat-1 users have been registered on SSE.
Users
Sep 07
Sep 08
Sep 09
Non Cat-1
550
755
958
Cat-1 -
938
1999
Total
1693
2957

11. Users and Providers Trend
(*) In June 938 MERIS Cat-1 users have been registered in the SSE Portal and other 1061 Cat-1 users
have been registered in November 2008.

12. Users and Providers Trend
(*) Countries with more than 10 SSE users (included Cat-1)

13. Users and providers trend
Services and Providers Trend
Services have grown from 249 to 296 since 09/2007
Service Providers have grown from 47 to 62 since 09/2007
September 2007
September 2008
September 2009
Services
249
290
296
Providers 47 53 62

14. Users and Providers Trend

15. Users and Providers Trend

16. Services and Providers Trend

17. Services and Providers Trend
Users and providers trend
Services and Providers Trend
The total number of Services has grown from 249 to 296 since 09/2007 (+19%)
The number of enabled Services has grown from 84 to 110 since 09/2007 (+30%)
September 2007
September 2008
September 2009
Total Services
249
290
296
Enabled Services 84 98
110

18. Number of hits

19. Google Analytics Stats – Homepage visits trend

20. Google Analytics Stats – Services visits trend

21. Service usage by Cat-1 users

22. Service usage by all users

23. Conclusions - SSE Workshop 2009
SSE shows a continuous growth of potentially interested Users
The number of enabled Services is growing as well
The Services usage has been increased providing services dedicated to Cat-1 users
Average SSE Availability exceeds 99.5%
A new Test Portal is available since August 2009
SSE Enhancements identified last year are now available on the test platform and will be available soon on the Operational Portal as well.
New modules are available on SSE in order to facilitate the provision of more advanced chained Services (MSG-SEVIRI, besides MERIS, MODIS, Landsat, Spot)
Other modules can be developed based on Service Providers interest to develop related services

24. SSE Service Providers Workshop
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