1. Road Manager Module National Heavy Vehicle Regulator
Improving the way heavy vehicle permits are accessed, managed and issued across Australia

2. AccessCONNECT Program | Background
Improving the way heavy vehicle permits are lodged, assessed and issued across the country with a new online permit solution and digital innovations.
Established in late 2014 to improve the permit management process.
Works closely with the heavy vehicle industry, industry associations and with our partners across federal, state and local government and associations.
A single system for all stakeholders in the access process (industry, road managers, regulator)

3. NHVR Portal | What has been developed?
The NHVR Portal takes existing complex paper-based and traditional permits application environment to a complete integrated digital application platform, incorporating features such as a vehicle builder and integrated route planner.
ABOUT
KEY FEATURES

4. NHVR Portal | Components
The NHVR Portal is one digital platform with multiple views or components. The purpose of the Road Manager Module is to replace the NHVR’s existing use of s to request and seek consents from road managers.
RELEASED
IN PROGRESS
IN PROGRESS

5. Road Manager Module | Overview
For Road Managers – State and Local Government, and Private Road Managers
Manage your consent request, tasks and provide supporting tools
Designed through focus groups, national workshops, surveys and engagement forums
Prototype solution distributed to all Road Managers for comment
Over 100 additional suggestions and feedback provided
End May 2017 is expected completion of technical development
Staged rollout is expected from August 2017
Only after testing and Board approval

6. Road Manager Module
Design Update

7. Road Manager Portal | Prototypes
Sunday, 27 May 2018
Road Manager Portal | Prototypes
Road Manager Module | Design

8. Road Manager Portal | Prototypes
Sunday, 27 May 2018
Road Manager Portal | Prototypes
Road Manager Module | Design

9. Road Manager Module | Design
Sunday, 27 May 2018
Road Manager Module | Design
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10. Road Manager Module | Design
Sunday, 27 May 2018
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Road Manager Module | Design

11. Road Manager Portal | Prototypes
Sunday, 27 May 2018
Road Manager Portal | Prototypes
Road Manager Module | Design

12. Road Manager Portal | Prototypes
Sunday, 27 May 2018
Road Manager Portal | Prototypes
Road Manager Module | Design

13. Road Manager Portal | Prototypes
Sunday, 27 May 2018
Road Manager Portal | Prototypes
Road Manager Module | Design

14. TRANSITION TO NHVR PORTAL
Road Manager Module | Staged Rollout Approach
TRANSITION TO NHVR PORTAL
NHVR PORTAL (SOLUTION)
Full solution which allows management of all cases within the Portal
PORTAL FORMS
(INTERIM)
Improved current process which integrates with the Portal on a ‘case by case’ basis

15. Road Manager Module | Portal Forms

16. NHVR Portal Road Manager Module | Product Rollout Approach DESIGN
DEVELOP
PREPARATION
IMPLEMENT
Aug 2017
FUNCTIONAL REQUIREMENTS
SYSTEM SPECIFICATIONS
CHANGE IMPACT ASSESSMENT
SUPPORT MODEL
NHVR using the Regulator Module
Customers received improved functionality
Jurisdictional RM’s using the NHVR Portal
Council RM’s using Portal|Forms
All active Consents reissued via the Portal
GO-LIVE
DESIGN ENGAGEMENT
PRODUCT DEVELOPED
BUSINESS READINESS (UAT)
PARTNERSHIPS
WIREFRAME DEVELOPMENT
POLICIES, PROCESSES and RULES
ACCOUNT CONFIGURATION
CASE REDUCTION
Aug 2017
The NHVR (Access and AccessCONNECT) perform post implementation activities
Portal|Forms users begin migrating to the full solution
EARLY ADOPT
BUSINESS REQUIREMENTS
SYSTEM TESTING
PRE-APPROVAL MANAGEMENT
READINESS ASSESSMENT
ALPHA PILOT
SOLUTION SHOWCASES
SUPPORT MATERIAL
TRAINING
Aug 2017
The NHVR and Implementation Partners commence priortised engagement and training to migrate Portal|Forms users to the full solution
SCOPE DEFINITION
USER TESTING (BPT)
COMMUNICATIONS
DATA MIGRATION
STATE PRIORITY
WORK INSTRUCTIONS
POLICY, PROCESSES and RULES
Sept 2017
To undertake a gap analysis of the councils that are yet to adopt the full solution and plan prioritised engagement activities.
Please note: Timeframes are current expectations, although an independent readiness analysis will be completed to ratify the targeted implementation date.
GAP ANALYSIS
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
Development Finalisation
User Testing
Engagement
Finalise Support Material
Account Configuration
Training
Go-Live
DEVELOP
PREPARATION
IMPLEMENT
Sept 2017
Carry out targeted implementation activities to finalise council Road Manager adoption of the full solution.
TARGETED
Solution ownership is handed over to the NHVR’s Access Management Team

17. Jurisdictional RM (& 2-3 large RM’s)
Road Manager Module| Rollout Approach
Preparation
Go-live
Early Adopt
State Priority
Gap Analysis
Targeted
Date
April - July
Commencing July
August
August
September
September
Objective
Finalise the development, implementation and change management activities of a high quality solution and solution support
Reduce transitional implications for the NHVR, while still gradually rolling out the solution to ensure solution support will meet users needs
Roll out the solution to council Road Managers that have expressed an interest in being an early adopter, offering the NHVR the opportunity to finesse solution support prior to active implementation
With assistance from Implementation Partners, commence active implementation of the full solution to council Road Managers
To undertake a gap analysis of the councils that are yet to adopt the full solution and plan prioritised engagement activities
Carry out targeted implementation activities to finalise council Road Manager adoption of the full solution
Target
Solution Finalisation and Go-live Readiness Approval
Customers
improved functionality
NHVR (Access)
Full Case Management.
Jurisdictional RM (& 2-3 large RM’s)
full Road Manager module.
Council RM’s
Portal|forms
Council RM’s
Target 60 Road Managers using the full solution
Council RM’s
Target 70% of Consent volume
Council RM’s
Identify all Road Managers that have not adopted the full solution and organise engagement activities for Targeted step
Council RM’s
Target 95% of Consent Volume

18. Road Manager Module
Readiness Assessment

19. Road Manager Module | Readiness
What needs to be done to be ready for the go live?
Context:
NHVR Portal is a secure ‘cloud-based’ system
Cases can be entirely managed within the system
Information can be exported for reporting and other purposes
NHVR Readiness:
System developed, tested and approved for implementation
Help Centre (support) materials developed
All Road Managers aware and informed
Road Managers allocated to a go live stage
Road Manager Readiness:
Self Assessment completed
Confirmation of go live stage

20. Road Manager Module | Readiness
What needs to be done to be ready for the go live?
Key areas to consider:
What are my technology requirements?
Who is the responsible business area?
Do I understand the system?
Have all impacted staff been identified?
What are the change issues?
Are there any workload issues?

21. Road Manager Module | Readiness Assessment
Self Assessment Checklist

22. Road Manager Module
Awareness & Learning

23. 01 02 Road Manager Module | Awareness + Training
Sunday, 27 May 2018
Road Manager Module | Awareness + Training 01
Product Awareness Sessions
GOAL: Awareness, preparation and sign up of road managers to Portal releases (1, 2 & 3). 02
Product Showcase Sessions
GOAL: Targeted activity to ensure uptake by road managers of the Portal after the initial release.
Commence Campaign (all Road Managers)
Invitation via to ALL road managers
Sessions in all Capital Cities
Audience: All Road Managers
System awareness
Sign up for specific release (1,2,3)
Activation Pack (Readiness Assessment)
Standard Conditions clarification
Product Showcase sessions in capital cities and selected regional areas
Blogging
WIKI (Help Centre)
Additional Support
Face to Face Portal Training
Online Webinar Training
HyperCare
Call Centre
Feb
March
April
May
Jun
Jul
Aug
Sept
PORTAL DEVELOPMENT
READINESS
ROLLOUT
RMP DESIGN
ALPHA PILOT
AWARENESS
SYSTEM TESTING

24. Road Manager Module | Next Steps
Register –
Readiness –
Start your readiness
Self Assessment Checklist online (
Watch out for updates from NHVR, MAV and Vicroads.
Get in touch for assistance…

25. Thank You accessconnect@nhvr.gov.au www.yoursaynhvr.com.au
To get in touch with the team about the NHVR Portal: or