1. HP Operations Manager Smart Plug-Ins for Virtualized Infrastructure and BlackBerry Enterprise Server
Jon Haworth – Product Marketing Manager Dan Haller – Technical Marketing Engineer

2. Agenda Introduction HP OM SPI for Virtualized Infrastructure
VI SPI demo
HP OM for the BlackBerry Enterprise
BES SPI demo
Review and Q&A

3. The pressures facing the VP of Ops
Downtime costs. It costs business and it costs loss of worker productivity (see middle right).
Downtime costs $1.6m per hour, on average. Of course, some applications’ downtimes cause a lot more pain that others. For example, a customer of ours, the Norwegian Stock Exchange, believe that each hour costs them $6.5m.
Anything we can do to cut downtime saves money – even a 15 minute reduction can save $400k.
The pressures facing the VP of Ops
Optimize IT Support Efficiency
73-80% of IT budgets are spent “keeping the lights on” i
Reduce Downtime
Downtime means lost business: $1.6m per hour across all industries ii
Downtime costs user productivity: application downtime causes an average14% loss in worker productivity iii
Network downtime is the most expensive at $69,000 per minute iv
No-one has the stomach for investing in next-generation. The VP Ops is going to get no-where if he goes to the board with a “next-generation management solution” budget request.
So, we must position everything in terms of maximizing existing investments.
In the case of the BSM stack, that’s maximizing OpC, NNM and BAC EUM investments.
This is why IT Ops is under pressure to be more efficient. The CIO needs them to stop spending so much money just keeping things running. Why? Two reasons:
So that the business can cut the overall cost of IT. Just like Randy Mott has done by taking $1b of expenditure out of HP’s IT.
And so that a higher proportion of the IT spend can go on doing things that improve the efficiency of the business’s workers and provide a better experience for customers so the business gets more business. Examples: cutting number of billing systems from 5 to 2, cutting number of CRM systems from 5 to 2, making everything virtualized.
VP Ops
Maximize “this generation”:
No-one will give funding to invest in next-generation: “maximize what you already have”
What is so bad about downtime? Is it the lost business? Or the loss of productivity of the workers within the business?
It’s exactly 50:50 between loss of customer business and internal productivity (Infonetics, 2004).
In fact, Yankee estimates that each worker in the average company has their productivity hit by 14% by downtime (downtime being both “blackouts” where the system doesn’t work and “brownouts” where the system goes so slowly as to be unusable.
i Economist (2008), Yankee (2007) ii Emerging Strategies for IT Mgmt (2004)
iii Yankee (2007) iv Aberdeen (2007)
Because everything now relies on a performant network (i.e. Not just running –but running at the right performance levels), the cost of network downtime is the highest of all downtimes. I.e. Because networking is below everything, when networking isn’t performing, everything suffers.

4. Why Consolidate from multiple Silos
Wasted time due to multiple people working on the same issue
Applications
Infrastructure
Level 2 duplicates the level 1 response
Other Level 1 operators will also start work - and will escalate when they cannot solve the problem
Level 1 server support is working on fix
This is an animated slide.
So here is an example of what can happen with separate silos (network, server, applications, storage etc.) monitoring the infrastructure.
A DNS server fails. The server operations staff are notified and they start working on a fix.
Unfortunately the network operations team also get notified on a network path connectivity issue – an application server is unable to communicate with it’s database. The network operations team don’t have any experience of dealing with this specific type of issue so they escalate to the network admins.
Because the application server cannot see it’s database the end user monitoring probe triggers an application alert. The user issue goes to application operations team. They perform their standard check (all the processes are running OK) and cannot see the issue so they escalate to the Subject Matter Expert.
Our single incident has now ‘touched’ 5 people... And only one team really needs to be involved, all of the others are wasting their time and could potentially try to ‘fix’ things which will cause further issues.
The biggest problem here is that these teams have no visibility of the end to end infrastructure.
$75
$75
$75
Application support
Server support
Network support
$225
Business Process Monitors
Transaction Monitors
User Experience Monitors
App. Internals
App. Monitor
Native Server Tools
Server Monitors
Storage Monitors
Network Monitors
3rd party and open source
User issue
DNS server issue
Connectivity issue

5. Working smart: Operations bridge
Applications
Incidents that require a SME
Infrastructure
Tier 3
Architects
Any remaining unsolved incidents
Application support
Server support
Network support
Storage support
Tier 2
Administrators
Open ticket in service desk routed to SME
Unsolved incidents
Tier 1
Support
This is an animated slide.
Replay the previous example with the DNS server failure.
With an operations bridge in place all three alerts (DNS server, network connectivity and end user monitoring) come to the same place.
Operations staff can see all three alerts are probably related and will quickly determine that the DNS server failure is probably the cause of the network connectivity issue. Only one operator will be involved in investigating these DNS and network connectivity alerts.
Because the user issue affects service delivery, an operator will engage that issue and investigate also.
The incident is dealt with quickly and without engaging resources from excess numbers of teams that do not need to be involved.
$75
Investigate service impacting event
$75
Investigate related events
Operations bridge
$150
Consolidated event console
Cross domain event consolidation & resolution
Business Process Monitors
Transaction Monitors
User Experience Monitors
App. Internals
App. Monitor
Native Server Tools
Server Monitors
Storage Monitors
Network Monitors
3rd party and open source
User issue
DNS server issue
Connectivity issue

6. Optimized Operations Bridge (OMi)
Applications
Incidents that require a SME
Infrastructure
Tier 3
Architects
Any remaining unsolved incidents
Application support
Server support
Network support
Storage support
Tier 2
Administrators
Open ticket in service desk routed to SME
Unsolved incidents
Investigate single causal event (with related symptoms)
Tier 1
Support
Replay the previous example with the DNS server failure.
Now we don't rely on operators manually looking at the event stream and trying to decide on any associations between events.
OMi “see’s” all three events and determines that they are related. I then analyses the causal event and directs operations staff to investigate the DNS serve event.
$75
Operations bridge
$75
Consolidated event console
OMi Cross domain event correlation (TBEC)
For a SUBSET of incidents
Business Process Monitors
Transaction Monitors
User Experience Monitors
App. Internals
App. Monitor
Native Server Tools
Server Monitors
Storage Monitors
Network Monitors
3rd party and open source
User issue
DNS server issue
Connectivity issue

7. Management of ‘new’ technologies: In a nut shell
As with all new technology, we manage virtualization & BES separately
But, like with all “silo domain management”:
Duplication of effort
Longer to resolution problems
 Diluting cost reduction from hardware savings to increased business cost and risk
Why do these problems occur?
Can’t see how applications link to the virtual infrastructure and down to physical
Can’t tell when BES is impacted by IT infrastructure that it depends upon
This is true for both faults (bottom-up) and performance (top-down)
HP’s solution?
One model linking all interacting components
All events comes to one place. We can interrelate them

8. Agenda Introduction HP OM SPI for Virtualized Infrastructure
VI SPI demo
HP OM for the BlackBerry Enterprise
BES SPI demo
Review and Q&A

9. Smart Plug-in for Virtual Infrastructure HP Operations Manager
Virtual Infrastructure SPI – monitors availability and performance of
VMware and Hyper-V virtualization platforms 9

10. Smart Plug-in for Virtual Infrastructure HP Operations Manager10

11. Smart Plug-in for Virtual Infrastructure
Discovery of Virtualization platforms – Host and Virtual Machines
on both VMware ESX / ESXi and Microsoft Hyper-V
Detects VM moves between servers and dynamically updates service maps
Monitors diagnostic events of virtualization platforms
Monitor for performance / resource exceptions using adaptive threshold baselining policies
Collects virtualization resource utilization of hosts and VMs
Includes graphs to show the virtualization resource utilization
Includes reports to depict the virtualization configuration and resource utilization
Includes tools to help with diagnosis / troubleshooting and operational tasks. 11

12. Provides a clear understanding actual VM state.
HP operations will auto discover your virtualized environment including the guest environment
The VI SPI will allow you to understand movements and status
The VI SPI will place any node that is shutdown for power savings into outage
The VI SPI simplifies use of disparate tool sets by combining events from Hardware, Hypervisor, OS and Applications

13. Not Just an extract of VCenter
VC Data
Customers have told us, “don’t just extract topology from Vcenter, do more.”
We are showing a level deeper than VC

14. Who is Impacted? 3. Which Guests are impacted 2. What host is impacted
1.Issue with Nic

15. Supported Platforms Supported Platforms (Virtualization Hypervisor)
ESX / ESXi 3.5, 4.0 and Hyper-V 2008
Supported Platforms (OM Manager)
OMW 8.10/8.16, OMU / OML 9.0
Operations Agent 8.60 and PA Agent 5.0

16. Smart Plug-in for Virtual Infrastructure HP Operations Manager
VMware Virtualization Platform
vMA 4.0
Performance Agent
Scope
(Collector)
ESX 3.5/3i Server
(Host 2)
(Host n)
VI SDK Adaptor
(java)
CODA
(data server)
Data files
Virtual Center
VI SDK
Operations Agents
VI SPI
For more details on vMA, visit
VISPI monitors the VMware Virtualization platforms based on the configuration and performance data provided by Performance Agent 16

17. Smart Plug-in for Virtual Infrastructure HP Operations Manager
VI VMware Discovery
VISPI discovers virtual infrastructure of ESX/ESXi servers managed by vMA 4.0
SISPI discovery detects vMA 4.0 and automatically adds ESX/ESXi servers and vCenter Systems to OM Node inventory. It is required to run SISPI discovery
VI discovery depicts the configuration of virtual infrastructure, its elements and their inter-relationships. 17

18. Smart Plug-in for Virtual Infrastructure HP Operations Manager
Hyper-V Virtualization Platform
Discovers Virtual Infrastructure on Hyper-V Server – Host and its VMs
Monitors the availability of Hyper-V manager (services)
Monitors Hyper-V diagnostic events
Monitors performance of virtual infrastructure and detects bottleneck situations
Visit:
Child
Partition
Child
Partition
Child
Partition
Root
Partition
VI SPI
Linux
Windows
Linux PA OA
Hypervisor
PA in root partition collects configuration and performance data of the host and its guest operating systems 18

19. HP Operations Manager for Virtual Infrastructure
Seamless monitoring across physical and virtual environments

20. Agenda Introduction HP OM SPI for Virtualized Infrastructure
VI SPI demo
HP OM for the BlackBerry Enterprise
BES SPI demo
Review and Q&A

21. Agenda Introduction HP OM SPI for Virtualized Infrastructure
VI SPI demo
HP OM for the BlackBerry Enterprise
BES SPI demo
Review and Q&A

22. The Customer Challenge Ensuring Dependable ‘Mission Critical’ Mobility
Blackberry Enterprise Services (BESs) don’t exist in isolation
Fixing Blackberry performance issues can be slow unless you can see whole picture
Costly duplicate fix efforts if BES events monitored in isolation
“Whole picture” must include recent changes and compliance state
Need BES management tightly integrated into same service desk controlled incident process as everything else
Blackberry servers
Exchange servers
DB Servers
Active directory servers
Storage
Physical servers
Network

23. The solution, a “Consolidated” Enterprise Approach
Automatically Discover the BES ecosystem and Monitor everything within it
Consolidate all events into one place. Group then find cause event  no duplicate fix efforts
See recent changes and compliance state  faster issue resolution
Get all performance data into one place  fast performance issue resolution
One Operations Bridge tightly integrated with service desk  consistent, reliable, optimized, controlled incident process
cause
symptoms
Side note:
Why do we use the term “operations bridge”? There are other terms in use like NOC – network operations center.
Operations Bridge is used in the ITIL 3 definitions book.
Whereas NOC, our research found, is ambiguous. Some people use it mean just where the network management is done. Others use it in the same way as Operations Bridge.
So, we decided to stick to the unambiguous, ITIL defined term, Operations Bridge.

24. BlackBerry Enterprise
HP Operations Manager for the Blackberry Enterprise Enabling Mission Critical Mobile
Objective:
Discover and monitor the BlackBerry Ecosystem, including all dependencies (mail servers, database, network elements, physical hardware, etc.)
Manage performance, detect faults and produce advanced reports
HP OMi Content Pack
for BlackBerry Enterprise Server
HP Smart Plug-in
for
BlackBerry Enterprise
Server
HP Smart Plug-In
for
MS Exchange Server
HP Smart Plug-in
For
DB Servers
HP Smart Plug-ins
& Instrumentation
for Operating Systems &
Infrastructure
16 September September 2018
(c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only

25. HP Operations Manager for the BlackBerry Enterprise
Comprehensive view of the performance of the BES and the applications it depends upon for quality of service. How they are performing individually, how are they interacting.
One view, many BES servers. Monitoring, reporting, analysis and remediation through a consolidated single-view console
Detailed analysis and reporting tool for a deeper and richer understanding of how BlackBerry impacts the entire IT ecosystem
16 September September 2018
(c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only

26. HP Operations Manager for the Blackberry Enterprise Features
Discovery of BES topology
Monitoring of BES metrics
Event management
Cross Tier event correlation
DLL version mismatch
Advanced performance reporting

27. BlackBerry Ecosystem monitoring Solution “Architecture”
BSM Platform
APM, EUM, BTM, Discovery, SLM, Problem Isolation, etc.
OMi Topology Based Event Correlation
OMi Health Perspective Views
OMi Event Management Foundation
OMi/BSM Dashboard Users
BSM Foundation : Dashboard, SLM, Alerting, MyBSM, UCMDB
Operations Manager
Operations Manager Console Users
BlackBerry® EcoSystem
BMS
BES Server
OS SPI
OS SPI
BES Server
OS SPI
BES SPI
BES SPI
Exchange Server
Active Directory
BES SPI
Exchange Server
Exchange Server
Exchange Server
Exchange Server
Exchange SPI
AD SPI
Exchange SPI
Exchange SPI
Exchange SPI
DB Server
Exchange SPI
OS SPI
SQL SPI
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

28. Operations Manager Console Users
The BlackBerry Enterprise Server Smart Plug-in (SPI) – a core component
Add the BlackBerry Enterprise Server SPI to an existing Operations Manager system.
Complements existing Exchange/AD/SQL Server SPIs.
Operations Manager
Operations Manager Console Users
BlackBerry® EcoSystem
BMS
BES Server
OS SPI
OS SPI
BES Server
OS SPI
BES SPI
Exchange Server
Active Directory
Exchange Server
Exchange Server
Exchange Server
Exchange Server
Exchange SPI
AD SPI
Exchange SPI
Exchange SPI
DB Server
Exchange SPI
Exchange SPI
OS SPI
SQL SPI
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

29. Functionality of the BlackBerry SPI
What does the BlackBerry SPI do?
Health
monitoring
General BES health
Event and Service monitoring
Log file monitoring and log
file bases health analysis
Performance
Messaging server response
times
BES database response times
Response times per
BlackBerry user
Delivery times for BlackBerry
users
Link Latencies
Resource utilization
Metrics
Graphs for current health &
trend analysis
More than 30 Metrics to
measure health and
performance
Deploy
Allows deployment of BES
related monitoring policies
Service views
Service Navigator maps of the
Entire BlackBerry Domain
Highlight impact of events on
the overall BES service
Helps focus on most important
issues
Integration
Integrated with OMw
The data & alerts are sent to
OM from BlackBerry SPI
OM can be integrated with
other HP Software products to
provide a broader solution
HP Performance Manager
graphs
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

30. BlackBerry SPI: Sample Service Map
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

31. BlackBerry SPI: Average Delivery Time Exceeded
BESPI
The time taken to deliver an or calendar message to a BlackBerry device
The average delivery time is the difference between the time when a transaction is sent to the device and the time when the device returns an acknowledgement
In this example the user “CEO” is not getting good service
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

32. BlackBerry SPI: Send Message to Device with BAS Tool
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

33. BlackBerry SPI: Server Based Reports Messaging Server Average Response Time
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

34. BlackBerry Ecosystem monitoring Solution “Architecture”
BSM Platform
APM, EUM, BTM, Discovery, SLM, Problem Isolation, etc.
OMi Topology Based Event Correlation
OMi Health Perspective Views
OMi Event Management Foundation
OMi/BSM Dashboard Users
BSM Foundation : Dashboard, SLM, Alerting, MyBSM, UCMDB
Operations Manager
Operations Manager Console Users
BlackBerry® EcoSystem
BMS
BES Server
OS SPI
OS SPI
BES Server
OS SPI
BES SPI
BES SPI
Exchange Server
Active Directory
BES SPI
Exchange Server
Exchange Server
Exchange Server
Exchange Server
Exchange SPI
AD SPI
Exchange SPI
Exchange SPI
Exchange SPI
DB Server
Exchange SPI
OS SPI
SQL SPI
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

35. A solution based on the HP BSM platform and OMi solution components
OMi Event Management Foundation (includes BSM Foundation)
OMi Health Perspectives
OMi Topology Based Event Correlation
OMi Event Management Foundation
BSM Foundation : Dashboard, SLM, Alerting, MyBSM, UCMDB
BSM Platform
BSM Dashboard Users
Increasing the efficiency of your IT Operations staff.
APM, EUM, BTM, Discovery, SLM, Problem Isolation, etc.
OMi Topology Based Event Correlation
OMi Health Perspective Views
Operations Manager
Operations Manager Console Users
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

36. A solution based on the HP BSM platform and OMi solution components
Full BlackBerry Ecosystem Monitoring based on OMi:
Leverages BSM capabilities: create integrated views leveraging End User and Application Monitoring capabilities. Incorporate performance and availability data into SLM reports
Enables CMDB population based on OM Topology Synchronization capabilities (deep BES component discovery w/o requiring DDM)
The OMi-based solution leverages any BES SPI, Exchange SPI, AD SPI, DB SPIs and other SPIs that are deployed
Provides topology views for the BlackBerry Ecosystem including BES Domain, Exchange and Active Directory and SQL Server domain
Exposes key “health indicators” of BES components based on advanced event mapping
Provides cross-domain Topology Based Event Correlation (TBEC) rules to enable quicker isolation of availability and performance issues
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

37. OMi Event Management Foundation
Provides the core event management functionality in the BSM platform
Event lifecycle actions
Events Filtered by UCMDB CI views
Related CI
Dynamically updated CI views
Assignment can be automatic
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

38. Discovery in a simple BES environment
16 September September 2018
(c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only

39. Real time operational views
Real time dashboard
Real time operational views
Consolidated event management
KPI degradations
Event details
Root event analysis
Accurate Real-time IT infrastructure health views
One model for whole BSM stack.
True health status on multiple KPIs
Accurate Infrastructure Health views based on ALL available events
Presented in a context consistent with Business Service views in OMi and BAC
16 September September 2018
(c) Hewlett Packard Co. - HP and RIM CONFIDENTIAL - Internal Use Only

40. OMi Topology Based Event Correlation: Exchange Issue
Example Event Chain
Cause
Symptom
Issue
Exchange experiences a performance issue with a mailbox store
Mailbox store performance issue causes message delivery slowdown
BES Message Agent is impacted by slow Exchange server
Action
Assign Event to Exchange Specialist
BES Message Agent health will return when Exchange mailbox store issue is resolved
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

41. BlackBerry SPI Summary
Out-of-the-box monitoring and thresholding with over 60 pre-written policies
BES Controller: Number of Active Agents, Number of Restarts of components
BES Dispatcher: SRP Status and Link Latency, DB response times, encryption failures between Dispatcher and devices, Processing Threads, SRP Connection errors and Processing queue length,
BES Messaging Agents: Resource usages of each agent, response time of messaging server and database, pending messages failed messages, hung threads, database transactions, transmission queue length
BES Router: Devices connected, SRP byte transfer rate, resources usage
Other: SNMP Traps, Event log and log file monitoring, real time log file analysis
End-to-end mail message delivery analysis using user based metrics (e.g. response time for a single user)
Central monitoring of BES 5.0 environments
Out-of-the-box intelligence
Pre-configured alarms/event
Pre-configured graphing
Operator initiated actions
Leverages BlackBerry Administration API based tools and actions
Sophisticated BlackBerry Domain discovery
August 15th, 2009
© Hewlett Packard Co. - All Rights Reserved

42. Agenda Introduction HP OM SPI for Virtualized Infrastructure
VI SPI demo
HP OM for the BlackBerry Enterprise
BES SPI demo
Review and Q&A

43. Q&A
Q&A will be documented on the HP Software Operations Center blog. You can read and comment on Q&A at the link below