1. SHARING INFORMATION FOR BETTER SERVICES
RESPONSE TO SESSION 5
MANAGING DATA, INFORMATION AND KNOWLEDGE
Dr KwangSok Oh’s
SHARING INFORMATION FOR
BETTER SERVICES
Panelist: Marcelino Pandin

2. POINTS OF 10’ DISCUSSION 1. Dr Kwangsok Oh’s points
2. Making data talks
3. Beyond ‘sharing information’

3. 1. Dr Kwangsok Oh on sharing information
Sharing information as a platform for collaboration
- addressing coordination failure, line of command and better control
- integrating complex public services and breaking the silos for collaboration
Benefits of sharing information
- support evidence based policy making processes
- reduce admin burden of citizens and businesses, identify tax avoidance and enhancement
- eliminating errors, target solution for eligible beneficiaries, public sector productivity
- facilitating faster better cheaper safer and secure one stop (online) service
Key success factor of sharing information program
- well define vision and strategy
govt wide in a master plan/e-gov roadmap supported by legislations
step by step moving up from surveyed baseline to customized service
directly under PM office and led by MOGAHA
supported by Korea advance ICT technology
a viable investment despite its barriers (value for money)
eliminating social cost KRW 2.7 trillion a year + cost saving USD 2.8 Billion in 5 years

4. Notes on the presentation
single entry of access --- national single ID?
3rd phase customized information --- microsegmentation of citizen needs
vs ethos of treating all citizens the same
spatial information --- fiscal cadaster– potential LG revenue enhancement
(usually text & numeric) personal location - potential consumer businesses
--- location of talents
managing complex and long term transformation,
sequencing investment ?

5. 3. Beyond information sharing
2. Making data talks
Capturing knowledge for public service innovations
Analysing large pools of data
3. Beyond information sharing
building deep quantitative analytical capblty on shared information
preparing analysts and managers for a new set of information
(difficult to produce)
incentive and competition among public agencies

6. It is a value for money investment on sharing public information,
but it has to be managed well in a visionary roadmap and
politically highly supported implementation. The remaining
challenge is how to create talents with deep analytical skills
to innovate and take out the value of the shared information for
the benefits of citizens, businesses and governments.
Thank you