1. Training Plan Adatum Corporation MGX FY16 9/13/2018 5:04 AM
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2. Target Audiences Identified
MGX FY16
9/13/2018 5:04 AM
Target Audiences Identified
Sales
Customer Service
Finance and Support Teams IT
Communitiess from Work Force Analysis Persona Prioritization
Sponsors
Managers
Ambassadors
Change Champions
Audiences who will drive the change forward (Change Network Team)
IT operations HR
Support Organizations
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3. All Change Network Needs Assessment
MGX FY16
9/13/2018 5:04 AM
All Change Network Needs Assessment
Big picture overview of the new environment and role in it – [Theodore Margrand producing training materials for Maureen Bousquet]
New process skills/knowledge [linked to Persona and Scenarios]
New system and technical skills/knowledge [O365]
New organizational or role skills/ knowledge
Transition State
Big picture overview of new environment and role in it
New process skills/knowledge
New system and technical skills/knowledge
Future State
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. All Change Network Recommendations
MGX FY16
9/13/2018 5:04 AM
All Change Network Recommendations
Face-to-face training – Sponsors (1 hour), Ambassadors Training (1 hour), Change Champions (1 hour), Manager (1 hour)
Web-based training – On-demand webinars, videos, Online Training (OLT) for O365 training
Self-paced training – Review Theodore training activities incorporating persona and scenarios, Frequently Asked Questions (FAQ) sheets
Recommended Modalities
Office 365 training materials, contextualized for Personas and Scenarios.
Recommended Reuse of Existing Source Material
Face to face training
T-7 weeks
Sponsor training (hosted by Theodore Margand)
Sponsors attend high-level training on new ways of working (Gaby Bosse and Theodore Margand lead)
T-6 weeks Ambassador, Champions and Managers
Self-paced and Web-based Training to be started T-3 weeks and review Self-paced training weekly to accommodate for updates [ahead of auditorium training (T-1 week)
Recommended Timing
Office 365 Training Materials (see Productivity library on Fast Track).
Theodore Margand 1 hour training decks for onboarding each key role in the Core Change team.
Recommended Resources to Scope, Develop, and Deliver Training
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Sales Training Needs Assessment
MGX FY16
9/13/2018 5:04 AM
Sales Training Needs Assessment
Basic or requisite skills/knowledge
New process skills/knowledge
New system and technical skills/knowledge
New organizational or role skills/ knowledge
Transition State
Big picture overview of new environment and role in it
Future State
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Sales Training Recommendations
MGX FY16
9/13/2018 5:04 AM
Sales Training Recommendations
Face-to-face training – Auditorium Training
Web-based training – Early Adopter Video Online Training (OLT)
Self-paced training –Frequently Asked Questions (FAQ) sheets
On-the-job training – Change Ambassadors and Change Champions, online support
Other examples – Posters
Recommended Modalities
Office 365 training materials, contextualized for Personas and Scenarios.
Recommended Reuse of Existing Source Material
T-3 Week and T-1 Week – Auditorium Training
T-1 Online / on demand training
T-0 Lunch and Learn sessions
T-0 Tips and Tricks
Recommended Timing
Office 365 Training Materials (see Productivity library on Fast Track).
Persona and Scenario analysis.
Recommended Resources to Scope, Develop, and Deliver Training
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Customer Service Needs Assessment
MGX FY16
9/13/2018 5:04 AM
Customer Service Needs Assessment
Basic or requisite skills/knowledge
New process skills/knowledge
New system and technical skills/knowledge
New organizational or role skills/ knowledge
Transition State
Big picture overview of new environment and role in it
Future State
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Customer Service Recommendations
MGX FY16
9/13/2018 5:04 AM
Customer Service Recommendations
Face-to-face training – Auditorium Training
Web-based training – Early Adopter Video Online Training (OLT)
Self-paced training –Frequently Asked Questions (FAQ) sheets
On-the-job training – Change Ambassadors and Change Champions, online support
Other examples – Posters
Recommended Modalities
Office 365 training materials, contextualized for Personas and Scenarios.
Recommended Reuse of Existing Source Material
T-3 Week and T-1 Week – Auditorium Training
T-1 Online / on demand training
T-0 Lunch and Learn sessions
T-0 Tips and Tricks
Recommended Timing
Office 365 Training Materials (see Productivity library on Fast Track) – focus on Schedule and Task Management.
Persona and Scenario analysis.
Recommended Resources to Scope, Develop, and Deliver Training
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Finance and Support Teams Needs Assessment
MGX FY16
9/13/2018 5:04 AM
Finance and Support Teams Needs Assessment
Basic or requisite skills/knowledge
New process skills/knowledge
New system and technical skills/knowledge
New organizational or role skills/ knowledge
Transition State
Big picture overview of new environment and role in it
Future State
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Finance and Support teams Recommendations
MGX FY16
9/13/2018 5:04 AM
Finance and Support teams Recommendations
Face-to-face training – Auditorium Training
Web-based training – Early Adopter Video Online Training (OLT)
Self-paced training –Frequently Asked Questions (FAQ) sheets
On-the-job training – Change Ambassadors and Change Champions, online support
Other examples – Posters
Recommended Modalities
Office 365 training materials, contextualized for Personas and Scenarios.
Recommended Reuse of Existing Source Material
T-3 Week and T-1 Week – Auditorium Training
T-1 Online / on demand training
T-0 Lunch and Learn sessions
T-0 Tips and Tricks
Recommended Timing
Office 365 Training Materials (see Productivity library on Fast Track).
Persona and Scenario analysis.
Recommended Resources to Scope, Develop, and Deliver Training
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. IT Training Needs Assessment
MGX FY16
9/13/2018 5:04 AM
IT Training Needs Assessment
Problem resolution
Big picture overview of the new environment and role in it
Basic or requisite skills/knowledge
New process skills/knowledge
New system skills/knowledge
New technical skills/knowledge
New organizational or role skills/ knowledge
Transition State
Big picture overview of new environment and role in it
Future State
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. IT Recommendations MGX FY16 9/13/2018 5:04 AM
Face-to-face training – External O365 Administration and Management; Auditorium Training
Web-based training – Early Adopter Video Online Training (OLT)
Self-paced training –Frequently Asked Questions (FAQ) sheets
On-the-job training – Change Ambassadors and Change Champions, online support
Other examples – Posters
Recommended Modalities
Office 365 training materials, contextualized for Personas and Scenarios – broader knowledge needed of all Personas and Scenarios – especially for helpdesk resources.
Recommended Reuse of Existing Source Material
T-4 Week External O365 Course and accreditation in the Administration and Management of Office 365 – MCSA ( )
T-3 Week and T-1 Week – Auditorium Training
T-1 Week Online / on demand training
T-0 Week – Lunch and Learn sessions
T-0 Week Tips and Tricks
Recommended Timing
Create a Test/Demo environment (sandbox) to explore O365
Office 365 Administration assets on Technet
Office 365 Training Materials (see Productivity library on Fast Track).
Persona and Scenario analysis.
Recommended Resources to Scope, Develop, and Deliver Training
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Recommended Training Roadmap
MGX FY16
9/13/2018 5:04 AM
Recommended Training Roadmap
Sponsors
Managers
Ambassadors
Change Champions
Core Team
Administration course for IT resources
Formal accreditation
IT Preparation
Auditorium Training
Online / On Demand Training
Brown Bag sessions
IT, Sales, Customer Service, Finance etc – Initial introduction
Lunch & Learn
Tips and Tricks
Ongoing engagement to end of project
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. MGX FY16
9/13/2018 5:04 AM
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.