1. 4. Measure, Share Success, & Iterate
Microsoft Office365
9/12/2018
4. Measure, Share Success, & Iterate
Microsoft Corporation
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Rollout & Adoption Sample Dashboard
Office 365 Adoption Journey

3. Resources available Set vision & identify business scenarios
Identify Key Stakeholders Template
Set Vision Template
Executive Sponsorship Template
Identify Scenarios Template
Prioritize solutions & create an adoption plan
Define & Prioritize Solutions Template
Champions Program​ Guide
Adoption Plan Guide
Commit resources & execute on adoption plan
Awareness Campaign Guide
Lunch & Learn Template
Office 365 Learning Center
Measure, share success & iterate
Measuring Success Guide
Sample User Satisfaction Surveys
Resources available 
YOU ARE HERE

4. Customer Name | Success Factors
Not Started (0%)
Started (50%)
Ready (100%)
Trend
Status
Strong executive sponsorship
None
Sponsorship not at right level
Right sponsor, low engagement
Right sponsor, full engagement
90%
Notes and Target Dates
Enterprise-wide deployment plan
Firm technical blockers
Critical resource constraints
Multiple solutions in production
Limiting workloads deployed
Defined roadmap across all workloads, w/ deployment timeline
50%
Dedicated project team, key roles & responsibilities defined
None in place
In progress
Turnover in key personnel
Missing key resources or buy-in
All key roles in place
Strong communication across teams
Shared goals & timelines
75%
Articulated goals, success metrics, & associated timelines
No commitment to define
In progress/flux
Major change to project plan
Success metrics too generic
SMART goals set
Metrics aligned with business goals
Tools to measure/track in place
Shared w/ all stakeholders including users
40%
Overall Status:

5. Customer Name | Success Factors
Not Started (0%)
Started (50%)
Ready (100%)
Trend
Status
Network Readiness
No QoS in place
No Network Assessment completed
Limited QoS
Not in voice priority queue
Bandwidth planning exercises completed
End-to-end QoS in place
QoS markings validated
Network Assessment completed
40%
Notes and Target Dates
Robust device strategy
Device strategy not a priority
Device strategy not validated during pilot
Lack of help desk readiness to support
Devices not mapped to user profiles
Lack of distribution strategy
No users surveys or testing in place
Lack of user awareness/training
Users included in device selection
Plan to ensure positive first experience
Track device adoption
Broad communications campaign
No or homogenous communications
Poor communication timeline
Unclear expectations, call to action, timelines
Communications with too much/ too little detail
Mismatch message to target audience
Not sharing value proposition
Targeted, creative, timely messaging
Holistic value proposition—from organization to end user
Intranet site that contains “All things Office 365” including documentation, tips/tricks, archived communications, and status reports
Comprehensive user training strategy
No plan
Not targeting early adopters/influencers
Limited training or training modalities
Not leveraging pilot users, champions
Training plan addresses different learning and adoption styles
Customized plan for specific groups such as conferencing users, executive admins/execs, training groups—focusing on use case
75%
Overall Status:

6. Customer Name | Rollout & Adoption Plan
Component
Not Started (0%)
Started (50%)
Ready (100%)
Trend
Status
Infrastructure Configuration
Infrastructure not configured
Infrastructure configured at some sites
Infrastructure configurations not validated
Infrastructure configurations completed and validated at all sites where pilot users will be located
40%
Notes and Target Dates
Devices
Devices not ordered
No deployment strategy
No demo/feedback activities planned
Devices ordered
Device distribution strategy defined
Activities scheduled to educate users on device functions and collect feedback on device selection
Devices deployed
Users aware of features/functionality unique to device
Feedback collected & tracked
User Training
No user training available
User training available
Users have attended user training
Champs in place to support users, ongoing
Intranet site in place to reference learning documentation
FAQ posted
45%
Overall Status:

7. Customer Name | Rollout & Adoption Plan
Component
Not Started (0%)
Started (50%)
Ready (100%)
Trend
Status
Help Desk
Help desk has not been informed or trained to support pilot
Help desk agents are not Office 365 enabled
Help desk users are aware of the soft-launch/pilot
Help desk understands solutions to ‘Top Call’ drivers
Help desk has attended training
Help desk procedures have been altered to support Office 365 (i.e. Office 365 specific issue tracking, tier 2 support escalations)
60%
Notes and Target Dates
User Communications
Users have not received communications about the pilot
Users have been informed of required actions & asks of them
Users understand the timeline
Users know the who / what / when / where / why of the deployment
Users have had the opportunity to see the Office 365 features and devices prior to roll out
Users know the success criteria
Users know where to go for help, for questions, and to provide feedback
50%
Overall Status:

8. How to drive Office 365 adoption?
9/12/2018
How to drive Office 365 adoption?
A phased approach to drive change management and manage service updates.
Measure results, adapt, and iterate.
Set vision & identify business scenarios
Prioritize solutions & create an adoption plan
Commit resources & execute on adoption plan
Measure, share success, & iterate
Onboarding Phase
Run State
A successful Office 365 rollout focuses on driving adoption and helping everyone understand the benefits of working in a new way. Our four-step approach helps you successfully drive Office 365 adoption.
Rollout
Scenario Spotlight (e.g.: OneDrive for Business)
Scenario Spotlight
December
January
February
March
April
May
June
July
Launch Day
Buzz Day
Buzz Day
Buzz Day
Buzz Day
Buzz Day
Buzz Day
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Office 365 Customer Success Center
9/12/2018
Office 365 Customer Success Center
Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption.
Scenarios
Learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption.
A four-step approach to drive adoption supported by downloadable templates and best practices.
Methodology
success.office.com 
Featured adoption communities where you can learn from your peers and adoption experts.
Communities
Welcome to the Office 365 Success Center! We're here to help. Browse through our scenarios, adoption methodology, and resources to learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption.
Scenarios will help you identify ways to use all the capabilities of Office 365.
A successful Office 365 rollout focuses on driving adoption and helping everyone understand the benefits of working in a new way. That's why we've created a four-step approach to help you successfully drive Office 365 adoption.
Connect with your peers or find experts where you can learn more through communities.
And, we’ve developed a host of helpful resources to help you get started.
Helpful resources to learn about other customer stories and special offers to make it easier to get started.
Resources
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. 9/12/2018
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.