1. Service Modeling Examples: Discussion slides May 2013

2. Content
Background 5 service examples, overview Illustration of one of the service example (to be elaborated on) Cross Value Stream Use cases Backup

3. Background and history
We need a small set of illustrative Service examples that can be use to demonstrate and test the ITM Service Model Backbone.
The set of services should span a reasonable diverse set of services, and not only capture the classical “Service developed as an in-house application then run in a datacenter”
There is a number of earlier work on this that can be use as a reference for this selection: They are all in the back up slides
Service examples used in RA version 1.0 and 1.1
Early elaboration on kinds of services done by Keith
Reflections on services done by Ulrich
Reflections on services to be consumable from a service catalog
Orthogonally to the service examples there is a need for a consistent set of cross value stream use cases that can be used to validate the connectivity and tractability of the ITM RA

4. Service Examples
Proposal for 5 examples to be used in illustrating ITM RA and Service Model Backbone
SAP Invoicing mobile Application: development off app as well as configuration of SAP + setting up the service around delivering the mobile invoicing service
HR service based on SaaS offering: implying model for representing a SaaS offering end to end
Delivery of News service: implying news application, firewall configuration and news service monitoring
Laptop service
Compute as a service: delivery of a standardized way of consuming computing service.

5. Service Model: News service
Conceptual
Logical
Realised/Physical

6. Cross Value Stream Use Cases

7. Backup

8. Service Examples in ITM RA 1.0
Deliver new SaaS HR service The roadmap for the PeopleSoft HR application calls for the mandatory upgrade to the latest release. Business also requests to explore a new SaaS-based HR application (Workday) that provides new features and a better user interface compared to the existing PeopleSoft HR application. IT creates a proposal to upgrade the existing PeopleSoft HR application and a proposal to deploy the Workday HR application. During the project planning cycle, the two proposals are evaluated and IT decides to retire PeopleSoft and deploy Workday. Maintain SAP service IT currently has SAP 6.0 in production, and there are a number of service enhancement requests and defects coming from business and IT operations. IT must plan for a deployment package that includes accumulated enhancement requests and defects. All enhancements and defects on SAP 6.0 application are aggregated into a SAP maintenance project, and then released as a deployment package one to two times per year based on needs and priority.

9. Examples for each category of service
Keiths‘s Examples
Business Service
Related IT service category
IT service level option
IT services & capabilities that comprise the service model
Infrastructure
Services
Application Services
Information Services
General Productivity Services
Platform Services
Payment processing
Financial services
Gold
Hi Av Infrastruct.
SAP FI
Oracle RAC
Mail & Messaging
Leads generation
CRM services
Bronze
N/A
Salesforce
BI services
Middleware services (EAI)
Force.com
Newsfeed
Firewall services
Newsreader
Content mgmt
Browser
Laptop / mobility
Sales – call center
Silver
Call center telephony
Collaboration (Chat)
Non-Stop Support
Support services
Hi Av Infrastruct
Svc Mgr 9
Oracle
CMDB
Partner integration
Middleware services
Virtual Infrastruc
Extranet
Tibco Silver
Apache Web Svc
Developer Svcs
Apache
MySql
MapReduce
Gmail
Exchange
Outlook Express
Outlook
Active Directory
PC Lifecycle
Productivity Svcs
Laptop
Managed Mobility
COE
Business Critical Infrastructure
Hi Av Compute
Cluster Compute
RAID 5 ded storage
HiAv Network
Hypervisor
QoS
Records Mgmt
Shared compute
Shared storage
TRIM
MySQL
IE 9
Examples for each category of service

10. Ulrich’s examples Conceptual Service Conceptual Service Blueprint
Conceptual Service Blueprint Description
Audio Conferencing
Audio Conferencing v1
The audio conferencing blueprint v1 allows everyone to create scheduled meetings with up to 100 participants.
Audio Conferencing v2
The audio conferencing blueprint v2 allows everyone to schedule ad-hoc meetings of up to 20 participants or scheduled meetings with up to 100 participants.
CRM
CRM v1
CRM v1 blueprint allows for customer master data management.
CRM v2
CRM v2 blueprint allows for customer master data management, order management and campaign management.
Mobile Business Access
Mobile Business Access v1
MBA v1 allows remote access from iPad devices to 5 key business applications.
Mobile Business Access v2
MBA v2 allows remote access from iPad and Android Pad devices to 15 key business applications.
PC Lifecycle
PC Lifecycle v1
The service offers to choose between three laptop version and two desktop versions every three years and provides (re-)image and break fix services.
Relational Database
Relational Database v1
Provides JDBC endpoints.
Tenant Help Desk
Tenant Help Desk v1
This application service provides isolated, multi-tenant help desk applications for external (paying) tenants
NFS
NFS v1
Provides NFS Services
Computing Service
Computing Service v1
Provides private cloud based in-house computing services
Computing Service v2
Provides private and public cloud based in-house computing services
J2EE Application Service
J2EE Application Service v1
Provides J2EE platform services for development, QA and production.

11. Service Catalog examples