1. creating a culture of trust
a leadership practicum
creating a culture of trust

2. Pollyanna PIXTON Co-Founder, Accelinnova
President, Evolutionary Systems
Director, Institute of Collaborative Leadership
Pollyanna PIXTON 2

3. lack of trust price tags
building cultures that foster trust
team to team trust

4. make
people trust each other?

5. how leaders can
help

6. Trust
how do you
define trust?

7. Start Up who do you trust? how did it develop?
Exercise: Pick a project.
who do you trust?
how did it develop?
This is for the class to ponder while we do this module.

8. what does
a team
without trust look
like?

9. Lack of Trust Price Tag?

10. transaction costs
Transaction
Costs

11. self protection

12. repair
broken
trust?

13. other price tags?

14. the data…
The 100 Best Places to Work

15. trust companies double performance over S&P for 10 years.
high trust companies out perform low trust companies by 43%
A recent Watson Wyatt study showed that high trust organizations outperformed low trust companies by nearly 300%. From “The High Cost of Low Trust,” by Steven Covey.

16. how can leaders help teams build Trust?
Project Management
how can leaders help teams build Trust?
Change Management

17. Trustworthiness
“Get
Trustworthy People”

18. Trustworthiness
how often
does that happen?

19. Can these
people work
together?

20. broken Trust?

21. Or …

22. trust Not built ?
Build Trust?

23. assess the team

24. who talks to whom?
who listens? 24

25. Start Up broken trust with a person on the team
Exercise: Pick a project.
broken trust with
a person on the team

26. get the right people on the bus in the right seats.
- Jim Collins Good To Great 26

27. get the wrong people off the bus.27

28. is the next bus stop theirs?28

29. Start Up
Exercise: Pick a project.
does the team
need this person ? 29

30. the “vacation test”

31. build an Island?
Island… 31

32. Project Management
integrate?
How Do We Deliver? 32

33. Unleashing Innovation
create a Culture of trust
Collaboration Process

34. Project Management
remove debilitating Fear
Dependency Management

35. in collaboration, people fear …
- Warren Bennis Beyond Bureaucracy

36. losing
identity

37. losing
intellectual mastery

38. losing individualism

39. what do people fear ?

40. fostering
trust

41. advance each other’s intentions and interests
don’t impede them

42. be proactive in moving work forward

43. create transparency

44. honest and open communication
Project Management
honest and open communication
Focus, Communication, and Expectation Management

45. share
experiences
Build the right product 45

46. team to team trust…

47. “a mega team”

48. validate others

49. accept risks collectively

50. team based measurements
Leading Agile
team based measurements
Collaboration Model
Collaboration Process

51. people do what they are measured by
measure results

52. teams evaluate let themselves
Teams do not have to share results with the leaders. From Israel Gat who stated this was the most effective tool to help struggling agile teams.

53. build confidence

54. short goals … early wins
Ask the team to set a short goal that involved all the team.

55. celebrate success !
Collaboration Model

56. leadership role ?

57. Authentic

58. purpose over personal agenda
- Jim Collins Good To Great

59. Project Management
Trustworthy
How Do We Deliver?

60. stay Positive

61. Stay Positive
Focus on magnifying a person’s strengths rather than remedying weaknesses.
- Peter Drucker

62. protect team Boundaries

63. continuous feedback

64. be transparent

65. share information

66. no hidden agendas

67. ensure fairness

68. summary

69. lack of trust price tags
building cultures that foster trust
team to team trust

70. read more… companies with cultures of trust: Build Trust?
Cisco Systems
Google
SAS
Texas Instruments
eBay
Intuit
Adobe
articles at accelinnova.com/T3class.html
or at greatplacetowork.com
Build Trust?