BUSINESS COMMUNICATION MBA – Ist Semester.

BUSINESS COMMUNICATION MBA – Ist Semester

COMMUNICATION IN EVERYDAY LIFE

Airplane landing – German Airport – control tower – accent – don’t land – do land – 264

Eye contact – in an interview waiting room - person to person

‘Urgent Meeting’ – told at 3 pm

Mrs. – Miss – Ms. (Miz)

DEFINING COMMUNICATION
Derived from Latin word ‘communis’ ‘Communis‘ means ‘Common’ ‘Common’ to all humans

A natural activity of all human beings to convey opinions , feelings , information , and ideas to others Through words – spoken or written , body language or signs

BUSINESS stands for – any economic activity – which is undertaken – with a view to earn profit
And COMMUNICATION undertaken in the process of this activity is termed as ‘BUSINESS COMMUNICATION’.

CLASSIFICATION OF COMMUNICATION Classification 1 – according to number of persons (receivers)
NUMBER OF RECEIVERS TYPE OF COMMUNICATION ELABORATION Self Intrapersonal Communication Talking to oneself – in one’s own mind 1 Person Interpersonal Exchange of messages between two persons a conversation , or interview an author with the reader A Letter

NUMBER OF RECEIVERS TYPE OF COMMUNICATION ELABORATION 3 or more Group Communication among small or large groups like a meeting , training program or classroom in which all individuals retain their individual identity Hundreds of people Mass Communication Message is sent by newspaper , radio or television each person becomes a faceless individual

Case Study

Classification 2 – basis of the medium employed
Communication Verbal Communication (Communicating with words – oral or written) Non – Verbal Communication (Communicating without words –body language/ signs / symbols)

VERBAL COMMUNICATION speaking listening writing reading

Verbal Communication has four specific skills –
ACTIVENESS RELATED TO SENDER / RECEIVER MODE READING Passive Written Receiver WRITING Active Sender SPEAKING Oral LISTENING

NON VERBAL COMMUNICATION
Using of – body language gestures facial expressions pictures signs For exchanging information between persons It is a wordless message conveyed through – gestures – sign language movements – action language pictures / clothes – object language

PURPOSE OF COMMUNICATION
EXCHANGE OF INFORMATION informed – goals , policies , rules Meetings , telephones , notices , handbook Ext. – products , services , CSR ISSUE OF ORDERS AND INSTRUCTIONS Order Instruction EDUCATION Employees – Training & Development – resistance to change Consumers and general public – products – price range , quality , uses

ADVICE AND COUNSELLING – (advice may be biased ; info
ADVICE AND COUNSELLING – (advice may be biased ; info. factual , Advice – expert , Order – higher authority) PERSUASION – persuading others for a favorable response – greater efforts ; increasing sales in downturn ; dues – unwilling customer SUGGESTIONS – accepting ; discretion

MOTIVATION – Suggestion schemes , Joint Consultation , praise , notice board , newsletter
RAISING MORALE – Attitudes of employees :towards organizational policies & management – atmosphere : openness & trust – ex. downsizing WARNING - Particular warning : negligence , mishandling material and machinery , misbehaving with others – General warnings: ‘ No smoking’ , ‘ No admission without permission’

Diversity Cultural Diversity Every Country – Distinct Culture Differences among countries – Cultural Differences – Cultural Diversity

Unilever is multinational with operating companies and factories on every continent except Antarctica

IBM operates in more than 170 countries, has approximately 400,000 employees - Known as "IBMers“.

CULTURAL DIVERSITY - CROSS CULTURAL COMMUNICATION

CULTURAL DIVERSITY ISSUES Language Within India – ‘Baba’
Globally – ‘Shaking of Head’

Japanese – ‘Yes’ – I am Listening American – ‘Yes’ – The deal is done
‘ So we can start the investment at $ 100 million’. Japanese – ‘Yes’ – I am Listening American – ‘Yes’ – The deal is done Accent

US – CEO – ‘Bill Williams’ India – CEO – ‘Suresh Srivastava’
Customs and Traditions US – CEO – ‘Bill Williams’ India – CEO – ‘Suresh Srivastava’ Africa – Baby Food Saudi Arabia – American – pigskin Dressing American invited to Indian wedding

Other Issues American – Distance of speaker American – CEO – Woman – Saudi Arabia 8 a.m. Germany – 8 a.m. sharp England – 8.15 am India – 8.45 am

Cross – Cultural Training Why prefer – Diversity ?
IBM – Plant in US – 36 different languages Cross – Cultural Training Why prefer – Diversity ?

PROCESS OF COMMUNICATION
THE LINEAR CONCEPT ACTION SENDER MEDIUM RECEIVER Message Message

Encoding (Sender) : Oral sender’s unawareness of cultural differences
use of jargon (see next slide) wrong body language wrong tone (see next slide) Written use of jargon bad handwriting Ex. in capital letters

JARGON MEDICAL JARGON FX - Medical jargon meaning bone fracture
JT - A joint Agonal - Term to signify a major, negative change in a patient’s condition BUSINESS JARGON Due diligence - Putting effort into research before making a business decision Sweat equity - Getting a stake in the business instead of pay The 9-to-5 - Business jargon meaning a standard work day

POLICE JARGON Radio jargon meaning Okay or I understand Code Eight - Term that means officer needs help immediately Code Eleven - A code that means the individual is at the scene of the crime INTERNET JARGON BTW - By the way CYA - See you around HTH - Hope this help BFF - Best friends forever TTYL - Talk to you later

TONE At Ansals Plaza ‘Excuse Me’ 1. You Bump into someone. (polite)
2. Someone pushes you. (louder) 3. Salesboy says he can’t help you. (disbelief) 4. See shoplifter in action – to Manager (urgent) At Party ‘I have something interesting to tell you . There is film being made on Penguins in Antarctica.’ 1. ‘That’s interesting’ - Animated 2. ‘That’s – Interesting ?? 3. ‘That’s Interesting’ – boring sound.

Decoding (Receiver) : misinterpretation of earlier misinterpretation of non-verbal messages previous experiences ( supervisor – IOM – help employee – previous – point out shortcomings) Best way – for the sender – to check with the receiver – content and intention of the message

IMPORTANCE OF COMMUNICATION IN MANAGEMENT
Businesses – people - with good communication skills Communication skill – ranks – among the top business skills needed for success.

Deans of 90 US programs surveyed – one of the greatest teaching priorities of - MBA Program
Technology forces employees to communicate more effectively – showcased - , audio , video

Communication enables human beings to work together
Managers – direct through communication , coordinate through communication and staff , plan and control through communication Communication – creates a sense of belonging – part of the whole set up

IT IS THE LIFE BLOOD OF THE BUSINESS

VOCABULARY Comprehend : To Understand Compute: Calculate G _ a – p Attendant : To wait on others

Poke : To push Cr – s – Sedative : To calm or soothe X

COMMUNICATION STRUCTURE IN ORGANIZATION

Organizational Pyramid
Formal and Informal Communication Formal Communication Vertical Communication Downwards Communication Upwards Communication Horizontal or Peer Communication Diagonal Communication Line and Staff Communication

INFORMAL COMMUNICATION
Chat The Grapevine ( twisted twig)

formal system – inadequately informed
suspect – management – conceal than reveal unofficial version – more easily believed by people spreads like wildfire distorted and exaggerated gap in formal communication filled in by gossip

non-official communication leaders – initiate and spread
Management views grapevine negatively – with guarded sharing of information with employees However – sometimes management – takes advantage of grapevine – knowing beforehand – reaction and response - proposed policy or change – float around – reaction – then make official announcement with modifications.

VIDEOCONFERENCING

BARRIERS TO COMMUNICATION

THE BARRIERS SEMANTIC (Different meanings of Words) BARRIERS
WORDS HAVING SIMILAR PRONUNCIATION BUT DIFFERENT MEANINGS – HOMOPHONES Sight , site , cite Sun , Son pupil A student. The pupil in your eye is the lens in the centre of the coloured part which is called the iris. This form of the word comes from Latin pupilla, which means little doll.

One word having a variety of meanings - homonyms
Rest Something left over, Relax Good Nice feeling well Items

Ball : A round object or a dance?
Bank : The side of a river or a place for money? Club : 1. A wooden bat or stick used to hit a ball in some sporting games. 2. One of the suits in a pack of playing cards comprising hearts, diamonds, spades, clubs. 3. A group of people who meet together. Also the place, the room, where they meet.

Technical Language / Jargons ‘mouse’ to a housewife
‘Wrong Interpretations’ – ‘Baba’ Technical Language / Jargons ‘mouse’ to a housewife We found that isobutene is a key component in the anabolism of proteins.

Organizational Culture / Organizations Rules and Regulations
2. ORGANIZATIONAL BARRIERS Organizational Culture / Organizations Rules and Regulations Formal / Informal – Grapevine (+ve - -ve) Oral Written Open Door Policy Appointment Policy Bureaucracy ( Ex. ICICI Bank)

Complexity in Organizational Structure – too Tall
Status Relationships – Status , power and position – hurdle (CEO – Once 5 months – staircase turn away - Videoconferencing) Complexity in Organizational Structure – too Tall Inadequate facilities – equipment and facilities

3. INTERPERSONAL BARRIERS
SUPERIORS Shortage of time for employees Lack of Trust Superior – Information is power ‘Information Overload’ Subordinates

SUBORDINATES Lack of proper channel – Section Head – Departmental Head – VP - CEO Lack of mutual understanding (One another – kuch auur samajh) Lack of trust (HS – Teacher) Fear of penalty

may act as barriers to communication
4. INDIVIDUAL BARRIERS People have personal feelings attitudes opinions likes dislikes may act as barriers to communication

CASE STUDY Kunal Srivastava is a salesperson , and is making a presentation to a prospective buyer. The buyer is demanding , disruptive and disagreeable . During the presentation , he is aggressive and adopts a combative style. During the presentation , he gets up and leaves temporarily , takes a phone call and carries on a side conversation for a long time. He confronts Kunal Srivastava whenever there is an opportunity , and he becomes personal while asking questions. Kunal cannot take it any more. He stops his presentation abruptly and walks away. Could Kunal Srivastav have handled the buyer better ?

Emotional or psychological status – of both the parties (angry , sad , excited)
Selective Perception ( Women’s Lib. , MCP ) Poor attention

Closed Mind : Box - limits the ability –to take in new ideas (MCP)
State of Health Filtering (manipulation of message – not to show in bad light)

5. CROSS CULTURAL / GEOGRAPHIC BARRIERS
Significant differences between cultures : Basic Personality Language Values and norms of behavior social relations

6. BARRIERS TO COMMUNICATION - PHYSICAL BARRIERS
NOISE car noises filtering through factory machines a typewriter clattering away people talking Inner chatting going on in the mind of the listener

DEFECTS IN THE MEDIUM Telephone , Postal System , Courier Service or Electronic Media may break down – leading to a break , delay or disruption in communication.

MEASURES TO OVERCOME BARRIERS IN COMMUNICATION
Fostering good relationships – in order to avoid misunderstandings – accept each others viewpoints Objective of communication must be fulfilled–(English/Hindi- Formal/Informal) Avoid technical language - Should be commonly understood by receiver Proper feedback

Flat organizational structure rather than tall
Clarity in message - clear , practical , without any ambiguity ( meet me sometime in the afternoon) Flat organizational structure rather than tall Organization rules and regulations less – Bureaucracy vs Adhocracy (Govt. – Film crew) Proper communication channels - - If one wants immediate action from the receiver – no need to send lengthy report – pick up the telephone –or go to his office – tell him. X

VOCABULARY EXERCISE Auction
A sale of goods in which articles are sold to the highest bidder. Beverage A drink Bibliophile A person who collects or is fond of books Presume To suppose to be true

Pretext An excuse offered _ E _ O _ D . He is disturb me. I was shock to hear the news. Sprint Run a short distance at full speed. Skull The part of the skeleton corresponding to the head

Communication in Crisis

Crisis that is threatening or could threaten to
Any situation that is threatening or could threaten to harm people or property, seriously interrupt business, significantly damage reputation, and / or negatively impact the bottom line.

Bhopal Gas Tragedy Nestle Maggi Noodles Vijay Mallaya Case

If you don’t prepare in advance – you will incur more damage
Manage – Internal and External Communications 10 steps of Crisis Communications Pre – Crisis ( first 7 steps) Post – Crisis ( steps 8,9,10)

1. Identify the crisis communications team
CEO will lead the team Top PR Executive + Legal Counsel – Chief Advisers Heads of major organizational divisions Sometimes , subject – specific experts Sometimes , independent consultant / agency

2. ANTICIPATE CRISIS Be proactive Crisis Communication Team + significant others – Brainstorming sessions Vulnerability ( that may be wounded or harmed) Audit (Lakadbagga) In some cases – you know a crisis will occur – because you are planning to create it Downsizing make a major acquisition

There are – two immediate benefits to this exercise:
Some situations – are preventable – modifying existing methods of operation Think about – best case – worst case scenarios , possible responses – better now – than under pressure of actual crisis

3. IDENTIFY AND TRAIN SPOKESPERSONS
Authorized Spokespersons Pre-screened Trained – oral commn. , written commn. , social media Lead / Back up spokespersons Highly sensitive crises – Chief Executive – to be the lead spokesperson Spokespersons – media communications – on camera – employee meetings – internal and external

4. SPOKESPERSON TRAINING
Sr. Executive Quote – “ I talked to that nice reporter for over an hour and he didn't use the most important news about my organization” Professional Training Difference ; Proactive PR : focuses on promoting your organization Crisis Communications: focuses on preserving your organization

5. IDENTIFY AND KNOW YOUR STAKEHOLDERS
Who? – internal and external stakeholders – that matter to your organization? Employees and Customers They should receive the messages – that you would like them to repeat elsewhere.

6.(A) ESTABLISH NOTIFICATION SYSTEMS
Means to reach our internal and external stakeholders – using multiple ways Landline Mobile SMS WhatsApp Social Media –Facebook , LinkedIn , Google + Pre Crisis – establish notification systems – that will allow one to rapidly reach your stakeholders ( Earthquake – family – immediate contact)

Now , Technology – You can trigger – for using multiple means.
Some on constantly – some not – Some receive cellphone calls or messages quickly – some not If – use – more than one means – to reach your stakeholders – the chances are much greater – that the message will go through. Now , Technology – You can trigger – for using multiple means.

6.(b) ESTABLISH MONITORING SYSTEMS
Intelligence gathering Knowing – what’s being said – about you – on social media – traditional media – by your employees , customers and other stakeholders Before Crisis ; Allows one to catch – a negative ‘trend’ – if unchecked – turns into a crisis During Crisis – monitoring feedback – from all stakeholders – allows one to accurately – adopt suitable strategy Traditional and Social Media – no cost – Google Alerts Free Social Media tracking Apps - Hootsuite

Variety of – Paid monitoring services
Monitoring other stakeholders – Customer Service – report – to decision-makers on your Crisis Communications Team.

7. DEVELOP HOLDING STATEMENTS
Holding Statements : Messages designed for use immediately after a crisis breaks. Can be developed in advance – wide variety of scenarios to which the organization - vulnerable. Holding Statements – Hotel Chain – with properties hit by a natural disaster. ‘We have implemented our crisis response plan , which places the highest priority on the health and safety of our guests and staff.’ ‘Our thoughts are with those who were in harm’s way , and we hope that they are well’ ‘ We will be supplying additional information , when it is available and posting it on our website’ Crisis Communication Team – regularly review

8. Post crisis – assess the crisis situation
First 7 steps properly - easier Right type of information – coming to Crisis Communication Team – determining appropriate response Haven't prepared in advance – reaction will be delayed A hastily created crisis communication strategy – never as efficient

9. FINALIZE AND ADAPT KEY MESSAGES
Holding Statements – Develop crisis- specific message – for any given situation Messages – Stakeholders Some audience specific messages Adapt-messages-to different forms of media Ex. Twitter – 140 character limit – relies on sharing links to – outside page – where a longer message – displayed.

10. POST-CRISIS ANALYSIS A formal analysis of : What was done right.
What was done wrong. What could be done better next time. IT CAN’T HAPPEN TO US ! CEO – cost – heavy investment of time – effort – tempting – ‘It can’t happen to us!’ or ‘If it happens to us , we can handle it relatively easy.” These - suffer far more damage – than if would have a fully developed crisis communication plan. X

Exercise - Group Communication

The Grapevine (twisted twig)

Characteristics of successful communications
Effective communication requires the message to be: Clear and Concise ( brief but comprehensive) Accurate Relevant to the needs of the receiver ( What is HR? – VSPR) Timely ( Favor – Thank you – one week later) Meaningful ( words carries proper meaning – Ex. sentiment – emotion ) Applicable to the situation ( Message : Expiry – Birthday)

Know the subject well (Telecommunications)
Effective communication requires the sender to: Know the subject well (Telecommunications) Be interested in the subject Know the audience members and establish a rapport with them ( Professionals – Graduates – School Children) Speak at the level of the receiver Choose an appropriate communication channel ( Telephone , PPT , , Telegram ?)

The channel should be: Appropriate (previous slide) Affordable (economical) Appealing (Attractive – Appointment Letter – Hard Copy – by hand –Registered Post – ? , Invitation to Party –verbal – written card – ? )

Understand the value of the message ( Degree – Career)
The receiver should: Be aware, interested, and willing to accept the message (Doesn't know how to use a mobile – Telecommunication PPT) Listen attentively Understand the value of the message ( Degree – Career) Provide feedback (to the sender)

Characteristics of effective communicator
An effective verbal communicator: Clarifies ( make or become clearer) Listens Encourages empathically ( Difficulty – nervous – hesitant) Acknowledges (Two Way) Restates An effective nonverbal communicator: Relaxes Opens up Establishes eye contact Shows appropriate facial expressions Ex. Negative word – first forehead ; Positive word – Eyes twinkling

Oral Communication

Oral Communication Involves expressing and sharing ideas & information orally. (relating to the mouth) GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Oral communication situation - formal
Interpersonal communication - Conversation Public speaking Meetings Small group communication (4-5 people – GD / Brainstorming) Talking on the phone GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Classify the following situations into one way and two way communication processes : a) Watching TV b) Talking to a friend over phone c) Interview d) Attending a lecture e) Watching a cricket match f) Giving a speech g) Listening to Music h) Writing personal diary

CASELET You are a Manager of an Materials Department in a medium sized company. One of the executives has been on leave for two weeks in two months and his work is not done in a timely fashion. Would you like to speak to him or write to him or attempt both. If both , then what would you like to do first?

Oral communication assignments
Informative presentation Speeches– impromptu/planned Persuasive/influence appeal (sales, motivational, appeals for policy changes) Debates / Panel discussion /Interviews Press conference GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Oral presentation : delivery
Manuscript Memorization Impromptu - Extempore GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Impromptu / Extempore Speech Presentation / Lecture Speech

extempore speaking Impromptu Speeches : with little or no preparation
4 steps to organize your thoughts quickly : State the point/question you are responding State the point you want to make Use whatever support you have (statistics/ examples/ testimony) Summarize your point Quickly jot down an outline GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Extempore speech: while speaking
Try to remain calm Making strong eye contact with the audience Concentrate on speaking on a clear, deliberate pace Use signposts (“first”, “second”, “then”,”next”,”finally”) GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Effective oral presentation (Lecture / presentation)
Determine general purpose : inform/ persuade/ entertain Content Organization Delivery of messages Analyze the audience Determine specific purpose (Employees Meeting – Policy ; Sales Presentation ; Orientation) ______________________________________________________ GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Research the presentation
Organize the presentation Prepare visual aids Rehearse Deliver Self assess

Oral communication : speech preparation
INTRODUCTION Attention getting statement : a question/anecdote/story etc Specific purpose of speech/presentation BODY First main point: A subpoint B subpoint Second main point GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

CONCLUSION Summary statements – review all the main points Concluding statement – a closing statement that ends your presentation smoothly

Tips to manage oral presentation apprehension
Prepare thoroughly Speak about a familiar topic Focus on getting the message across Practice relaxation techniques (Stage Fright) Use visual aids Practice GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Moderate amount of movement Vocal variety
So of the Do’s Gestures & Movement Moderate amount of movement Vocal variety Tone ( That is interesting ! ) , rate, volume, pronunciation (snaks) , articulation (the formation of clear and distinct sounds in speech – Im- prom – tu)) , appropriate use of pauses ( We thought and then decided the course of action) GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication

Eye contact & facial expression :
Make speaker more believable, trustworthy To gauge audience feedback Convey speaker’s feelings, attitudes, emotions

Speech Assessment Sheet
GXEX1406 Thinking and Communication Skills – Week 2 Oral Communication Big Plus: ____________________________________________________________________________ Improvement Needed: __________________________________________________________________________________________________________________

Principles of Successful Oral Communication

1. WELL PLANNED Proper Planning regarding the : Audience
Topics to be delivered Timing etc.

2. CLARITY (CLEAR) Correct Pronunciation
Unambiguous Correct Pronunciation Otherwise communication – Confusing one

3. BREVITY (BRIEF) Brief but comprehensive Too Long – may not get the attention of the receiver

4. PRECISION (SPECIFIC) Exact Avoids confusion and mis- understanding.

5. NATURAL No unnatural voices - Accents

6. LOGICAL Message organized – clear sense
Ideas – organized – in a sequential way Message organized – clear sense

7. USE OF SUITABLE WORDS Homophones , Homonyms Tense Situation – ‘war’
Negro – Blacks Blind – Physically disabled Poor – economically disadvantaged

8. BE COURTEOUS Smile End – Thank the Audience for patient hearing
Opening line (miss out) Smile End – Thank the Audience for patient hearing

9. EMOTIONS Not too less (Wooden) Not too many (Army Chief)
‘Tryst with destiny’ (JLN) – Martin Luther King XXXXXXXXXXXXX

EFFECTIVE LISTENING SKILLS

For listening – God-2 ears- 1 tongue- indicates listening is very important

What communication skill can be more basic than listening?
We spend more time listening than any other activity except breathing, yet we listen at only a fraction of our potential. Because we believe ourselves to be good listeners we seldom make an effort to improve.

Listening involves – Hearing , Understanding , Retaining and Recalling
Listening is not – merely – ability to decode information It is a 2-way exchange – in which both parties are involved

Hearing is a sensory activity - Listening is a mental activity
Listening includes hearing

What is Effective Listening
Definition: Absorbing information Showing that you are listening and interested Providing feedback. Involves: Choice of the Right words & Nonverbal cues. Effective listeners - let speakers know they have heard and understood the speakers.

Sources of Difficulty by the Listener
1. Being preoccupied and not listening. 2. Being so interested in what you have to say that you listen mainly to find an opening to get the floor. 3. Formulating and listening to your own rebuttal to what the speaker is saying.

4. Evaluating and making judgments about the speaker or the message.
5. Not asking for clarification when you do not understand.

3 Basic Listening Modes -I
Competitive or Combative Listening which takes place when we are more interested in upholding our own point of view rather than in trying to make sense of or exploring someone else’s view. Passive or Attentive Listening where we are attentive and passively listening because we are truly interested in hearing and understanding the other person’s point of view. Active or Reflective listening (most practical and important) where we are also genuinely interested in understanding what the other person is thinking, feeling, wanting or what the message means.(shudra – temple)

TYPES OF LISTENING -II 1. ATTENTIVE LISTENING 2. PRETENDING LISTENING
Paying attention to the words that are being spoken- rather than understanding the head and heart of the person speaking (Distress) 2. PRETENDING LISTENING Pretending through facial expressions – that communicated message is listened Only hearing takes place 3. SELECTIVE LISTENING Selecting the ‘desired’ part and ignoring the ‘ undesired’ part of the message This type of listening leads to strengthen one’s own beliefs – and restrains further learning

HIGHER FORMS OF LISTENING
4. EMPATHATIC LISTENING # Listening not only through ears but also heart #Listening intently to understand the person – fully and deeply – both intellectually and emotionally Listening for Mutual Creativity # What do you most want? #And how can I help you get what you most want ? # Synergistic in nature # Spiritual Guru – mind , body and spirit

10 Steps to Effective Listening
Step 1: Face the speaker and maintain eye contact. Step 2: Be attentive, but relaxed. Step 3: Keep an open mind. Step 4: Listen to the words and try to picture what the speaker is saying. Step 5: Don’t interrupt and don’t impose your “solutions.” 1 minute Because the reality is that in engineering, effective communication will be crucial to your success. And that realization many engineers face as they begin their careers. In fact, there is a saying that, “In engineering, you’ll only go as far as your communications skills will take you.” And a recent survey conducted by ASME confirmed that. The respondents indicated that communications skills are crucial for success

10 Steps to Effective Listening (2)
Step 6: Wait for the speaker to pause to ask clarifying questions. Step 7: Ask questions only to ensure understanding. Step 8: Try to feel what the speaker is feeling. Step 9: Give the speaker regular feedback. Step 10: Pay attention to what isn’t said—to nonverbal cues. 1 minute Because the reality is that in engineering, effective communication will be crucial to your success. And that realization many engineers face as they begin their careers. In fact, there is a saying that, “In engineering, you’ll only go as far as your communications skills will take you.” And a recent survey conducted by ASME confirmed that. The respondents indicated that communications skills are crucial for success

BUSINESS COMMUNICATION MBA – Ist Semester.

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