1. What Is Emotional Intelligence (EI)?
EI is “an array of non-cognitive capabilities, competencies, and skills
that influence one’s ability to succeed in coping
with environmental demands & pressures”
Bar-On (1997)
EI is the ability to identify, assess & control
the emotions of oneself, others, & groups
so as to handle oneself & others
more effectively

2. Some Evidence of Success of EI?
Strong links between EQ & business outcomes:
Sales performance (Met Life)
Recruitment (US Air Force)
Team work (EI improves cohesion/performance)
Conflict resolution
Negotiation outcomes
Communication effectiveness

3. EI Behaviour Cognitive Mind Emotional Mind
Felt vs Expressed Emotions/ From Feeling to Action:
ROLE OF EMOTIONAL INTELLIGENCE

4. EI: THE 5 CRUCIAL COMPETENCIES
Strong, Healthy
and Effective
Relationships
The driving purpose of
emotional intelligence
and life in general!
Effective Relationship
Empathy
Social - Motivation
Self - Regulation
Self - Awareness

5. “And so there’s a real pay-off. The people who will become
the leaders, the people who
will become the star
performers, are the ones who
have the strengths in the key
emotional intelligence abilities.”
Daniel Goleman, Ph.D.
Founder,
Emotional Intelligence Services
Dr. R. F. Harshberger - 10/30-31/07

6. Creating Effective Relationships:
Employ all your emotional competencies – awareness, regulation, motivation, & empathy to:
Influence & persuade others
Build consensus to support team goals
Motivate/inspire yourself
& others to achieve those goals
Dr. R. F. Harshberger - 10/30-31/07