1. Federal Student Aid Tools & Resources

2. StudentAid.gov

3. StudentLoans.gov

4. FinancialAidToolkit.ed.gov Four main content areas
Learn About Financial Aid
Conduct Outreach
Get Training
Search Tools and Resources

5. FinancialAidToolkit.ed.gov
New search option at the top of each webpage
Hover your cursor and select from a dropdown box to navigate to the most frequently requested items   
NEW

6. Find Resources on the Toolkit
“Search Tools & Resources” section
Use filter search
Browse all
Subscribe to RSS feed

7. Order publications from FSA Pubs: www.FSAPubs.gov

8. Federal Student Aid on Social
Facebook.com/federalstudentaid
YouTube.com/federalstudentaid
Twitter.com/fafsa

9. Federal Student Aid Blogs
blog.ed.gov/topic/federal-student-aid/

10. Organic Social Media - Facebook

11. Organic Social Media - Facebook

12. Organic Social Media - Facebook
Announcements
Photo Carousel
Awareness

13. Organic Social Media - Twitter

14. Organic Social Media - Twitter

15. Organic Social Media - Twitter

16. YouTube Playlists

17. Digital Resource for Partners

18. Digital Resource for Partners

19. #AskFAFSA Office Hours on Twitter
Integrates social media and customer service
5:00pm; last Wednesday of each month
Different topic each month
Tweet questions using #AskFAFSA
SMEs available to answer questions live

20. #AskFAFSA Office Hours on Twitter
Storify.com/fafsa

21. Social Customer Service
FY16 Totals: 8,642 Replies to Customers

22. Social Customer Service
FY16 Totals: 8,642 Replies to Customers

23. Social Customer Service

24. Email Outreach Email outreach includes:
On-going automated s to borrowers near the end of their grace period
Ad hoc campaigns as needed

25. http://fafsademo.test.ed.gov/ Username: eddemo Password: fafsatest
FAFSA Demo Test Site
Username: eddemo
Password: fafsatest
PLEASE DO NOT SAVE THE INFORMATION WHEN USING THE WEBSITE

26. FAFSA Completion by High School
The U.S. Department of Education has released a new tool that will help high school counselors and local leaders by giving them a resource to monitor FAFSA completion rates and better help students access higher education. School officials can now track FAFSA submission and completion rates at individual high schools on the FAFSA Completion website, which will help them ensure that students are filling out the FAFSA and therefore able to determine their eligibility for federal student aid—a key factor in families’ college decisions. To see data from your school, visit the online Data Center and select your state in the drop-down menu. The data, which may be downloaded as a spreadsheet, will be updated every two weeks. 26

27. Federal Student Aid Information Center (FSAIC)
FSAIC can answer questions via:
Live Chat
Toll Free Hotline
FED-AID
( )

28. FSA Feedback System Submit complaints Report suspicious activity
Submit positive feedback