1. Maximize iServices Sub & eBilling 2015

2. eBilling | What is it? What is eBilling?
An eBill is an electronic version of a renewal notice, delivered by .
An eBill can be assigned within Customer Service for a subscriber by defining the renewal delivery.

3. eBilling | How does it work
An eBill renewal delivery method can be assigned with a New Start or a Billing Change.

4. eBilling | How does it work
Subscribers can Opt-in/Opt-out
Customers can indicate which address to use

5. eBilling | How does it work
Subscribers can receive an notification that eBill is available.
eBill can be in either HTML or text format

6. eBilling | How does it work
Subscribers receive an notification that eBill is available.

7. eBilling | How does it work
eBilling can be promoted through sidebar notifications

8. eBilling | How does it work
eBilling can be promoted through sidebar notifications

9. eBilling | Benefits Why implement eBilling?
It saves money by eliminating the need for a 3rd party vendor to create printed renewal notices

10. eBilling | Benefits
Renewal Notices can be viewed dynamically in iServices. This can save paper costs as well

11. eBilling | How does it work
Clicking on Renewal Notice link displays dynamic renewal

12. eBilling | How does it work
How do I implement eBilling?
Review the FAQ (Circulation FAQ #115)
Answer the Business Rules
Create “blurbs’ for iServices
Brand/Tailor your eBill templates
Optional: Sidebar Promotion
TEST (using Send eBill)

13. eBilling | What’s New NEW in 2014.2
Bill Notify (provides ability to send with the Subject heading desired, a Sender From Name, Sender Address)
Type of will be based upon Configuration (instead of BR’s) providing user with flexibility.

14. eBilling | What’s New NEW in 2014.2
Setup can include Archive which will create a Contact transaction in Customer Services of the archived .
Archived is built on the fly – so no overhead storage issue.

15. eBilling | What’s New
NEW in
Example of Contact Transaction

16. eBilling | What’s New NEW in 2014.2
Selection of Transaction enables “Show Document” button

17. eBilling | What’s New NEW in 2014.2
Example of an HTML archived eBill notice

18. eBilling | What’s New
NEW in
Example of a text version

19. Maximizing iServices | Best Practices
Maximizing your Subscriber
Self Service Portal

20. Maximizing iServices | ResponsiveNo
Are you using Responsive Design Setting?
Yes

21. Maximizing iServices | Responsive
It is easier than you think
One simple Business Rule

22. Maximizing iServices | New Starts
Landing Page with
Campaign List

23. Maximizing iServices | New Starts
Zip Campaigns
Narrow down the offers available

24. Maximizing iServices | New Starts
Zip Campaigns
Narrow down the offers available

25. Maximizing iServices | New Starts
Campaigns
Define Campaign Image

26. Maximizing iServices | New Starts
Using HTML
Use Script area to define your message

27. Maximizing iServices | New Starts
Using HTML
Use Script area to define your message

28. Maximizing iServices | Inbound Parameters
Direct audience to proper pages
Use “Inbound Parameters”
Seeking Payment?
Drive them to Payment page
Prog=payment

29. Maximizing iServices | Inbound Parameters
Other Parameters Site ID | Skip Zip | Cancel URL
Multiple Sites?
Use SiteID to control Branding

30. Maximizing iServices | HTML Email
Are you using HTML Templates?
Text
HTML

31. Maximizing iServices | Use HTML
Terms and Conditions
Terms and Conditions displayed on the following confirmation pages now allow for HTML
Auto Renew
Payment
Start
Tip/Donation

32. Maximizing iServices | URL Variables
Variables – Renamed
These formerly iServices only variables have been renamed so they may be shared with the new CRM feature.
Old Variable Name
New Variable Name
iSubDayPassURL
DayPassURL
iSubEPaperURL
EPaperURL
iSubImagePath
ImagePath
iSubLogo
Logo

33. Maximizing iServices | Single Sign-on
Why use Single Sign On?
Identity Chaos: A situation where users have multiple identities and passwords across a variety of applications, networks, computers, etc.
Password Fatigue: Frustration experienced by many who are required to remember excessive numbers of passwords as part of their routine

34. Maximizing iServices | Single Sign-on
How do these problems manifest themselves in the newspaper world?
Issue: Multiple user credentials for one site
Issue: User is required to login everywhere
Issue: User credentials stored in multiple places

35. Maximizing iServices | Single Sign-on
How does it work?
Remove the iServices Login Page

36. Maximizing iServices | Engagement
Audience Content Recommendations
Story Recommendations from Audience
“Bottom”

37. Maximizing iServices | Engagement
Audience Content Recommendations
Story Recommendations from Audience
“Side Bar”

38. Maximizing iServices | Engagement
Audience Content Recommendations
Setup controls where the Content displays
“Bottom” or
“Side Bar”

39. Maximizing iServices | Engagement
Audience Integration
© 2015 Newscycle Solutions
2014.2

40. Maximizing iServices | eBilling
Comments or Questions?