2. Marc Cecere, Vice President, Principal Analyst
WEBINAR Designing The Future IT Organization: Drill Down Into Role Changes
Marc Cecere, Vice President, Principal Analyst
February 15, Call in at 10:55 a.m. Eastern Time

4. What is the research basis for this presentation?
The redesign of over 120 IT shops
Including Capital Group, NCR, Disney, AXA, Novartis, GSA, and Rich Products
The review of many more IT shops
Including Fidelity, Alcoa, Dos, Bank of America, Walmart, Chevron, and JetBlue
Interviews with and tracking of some of the best consultancies in this area
Including Deloitte, McKinsey & Company, Accenture, KPMG, PWC, and Cognizant
Survey data

5. Agenda Trends in the design of IT Near-term future IT organizations
How roles are changing
Final thoughts

6. Agenda Trends in the design of IT Near-term future IT organizations
How roles are changing
Final thoughts

7. Today’s drivers are growth and customer focus.
Which of the following initiatives are likely to be your organization’s top business priorities over the next 12 months?
Today’s drivers are growth and customer focus.
Base: 2,810 global services decision makers; Source: Forrester’s Global Business Technographics® Business And Technology Services Survey, 2016

8. More than one third say reorganizing IT over the next 12 months is a high priority
Base: 18,610 business technology decision makers; Source: Forrester’s Global Business Technographics® Priorities And Journey Survey, 2016

9. And digital is forcing some structural changes
Separating digital from nondigital
Base: 925 global services technology and decision makers; Source: Forrester’s Global Business Technographics® Business And Technology Services Survey, 2016

10. Today’s centralized organization
CIO
Infrastructure
Security and compliance
Project management office
Vendor management
Planning and architecture
Applications
Relationship management

11. And some, especially large organizations, federate
VP of business unit
Applications
VP of business unit
Applications
Corporate CIO
Infrastructure
Vendor management
Security
Planning architecture
Enterprise projects
Federated IT shops are 25% more expensive.

12. Agenda Trends in the design of IT Near-term future IT organizations
How roles are changing
Final thoughts

13. Over the next five to seven years, IT will change focus
Current IT
Future IT
Slow and reactive
Fast and iterative
Build and maintain assets
Oversee and assemble services
Hierarchical
Distributed and smaller
Internally focused
Externally focused

14. What will IT do to get there
Manual processes will be automated.
Agile and cloud are given.
Generalists who build, deploy, and maintain technology will be replaced by specialists in data, security, BRP, Agile, cloud, etc.
Internal consulting groups or centers of excellence will advise clients and leverage hard to find skills.
Digital groups will separate new from legacy.

15. We have some initial thoughts on structure
Bike routes
Uber and Lyft
Weather
FordPass
Broker integrator orchestrator of internal and external services
Strategic versus other
Continuous business services
Waze
Customer service
Public transport
Avis
CXO
Event
marketing
CIO
Strategic services
Local services
Global services
Traditional IT

16. And some new models will emerge
Source: KPMG Next-gen IT Operating Model

17. Agenda Trends in the design of IT Near-term future IT organizations
How roles are changing
Final thoughts

18. Some existing roles will change
Data and analytics
Business relationship manager
Vendor manager
Architecture
Solutions architect

19. And some “new” roles will be created
Automation specialist
Change manager
Product manager
Services integrator/broker
Data scientist

20. Data specialists
Initially set up the infrastructure (tools, sources, and cleansing processes).
Provide analysis in some cases and support analysis by business people.
Implement or support AI and machine learning.
Consult to business and IT.

21. Business relationship managers
Manage the client strategically.
Drive IT priorities with external info (data, custom experience, and revenue).
Set up and evaluate IT against customer metrics.
Assist in change management and innovation activities.

22. Infrastructure and operations
Automation, DevOps, cloud, and customer expectations are driving most of the changes.
Self healing systems and self service will greatly reduce maintenance requirements.
Automation experts (software engineers) and orchestrators assemble and oversee services.
Support functions face shrinkage.

23. Developers
Differences between developers, business, and I&O will blur.
Development moves toward assembling and integrating.
Business process redesign will experiencing a renaissance (though a different version from the past).
Premium’s will be placed on architecture skills for cloud applications even when deployment and maintenance are outsourced.
Testing as a specialty will shrink through automation and Agile
Other roles associated with Agile are increasing – release management, product management, etc.

24. Vendor managers Will connect ecosystems to business needs.
Will move to outcomes (business mostly).
Shift evaluation criteria to services (capex to opex, protection of IP, financial stability, etc.).

25. Architects Today are torn between strategic and tactical.
Will shift to external (business and IT services, competitors).
Facilitate innovation.
Provide governance for ecosystem providers.

26. Automation specialists
Extend software engineering techniques and philosophy to manual processes.
Progress from infrastructure to apps to business.
Knowledge of methods and tools, processes, technologies, and analytics
Incented to make these processes go away.

27. Project managers Short term, will upgrade skills to enterprise level.
Agile drives PMs toward portfolio management.
Focus on customer lifecycle and results rather than PM artifacts.

28. Change management specialists
Handle the “mechanics” of organizational change management.
Develop reusable assets.
Likely a consultant

29. Agenda Trends in the design of IT Near term future IT organizations
How roles are changing
Final thoughts

30. Speaking as your analyst . . .
Upgrade a few key roles and processes.
Build insights platforms and capabilities.
Understand the mechanics of changing an organization.
Engage the C-suite to define your future structure.

31. Marc Cecere