1. Booking systems

2. Steps involved in online booking
Task : Page 2, Q 4.

3. Answer Select dates start/end date/duration of stay
Select number of rooms
Select number of occupants
Select facilities/options
Enter personal details such as home/contact details
Enter payment details credit/debit card to pay for rooms
Confirmation of booking, print/save at once/via

4. Services other than e-tickets
Task : Page 2, Q 1 (a)

5. Answer
Online check in for flight choice of (available) flight times/destinations
Seating choices/reserve seating for flights
Hotel room reservation for accommodation
Car rental reservation at destination airport travel insurance
Special meal requests on board flight
Special requirements for disabled travellers
Chaperones bookings for children travelling alone
Frequent flyer/loyalty scheme for discounts/facilities

6. Important information that need to be entered
Task : Page 3

7. Answer Name for identity purposes Address for billing purposes
address for confirmation of booking
Telephone number for (emergency) contact
Credit/debit/bank card details for payment
Number of passengers for accommodation/safety purposes
Ages of passengers for allocation of amenities/facilities
Number of rooms/cabins required for passenger manifest/accommodation allocation
Departure/arrival ports for itinerary
Dates of travel/cruise for logistical/booking purposes.

8. Advantages to the company that is offering online booking
Page 1, Q 1
Tickets can be booked at any time/from anywhere - better customer satisfaction
Reduced number of staff/reduced number of offices/no commission to agents for selling tickets so reduced costs
Faster processing of bookings as we do not need to visit the company - better customer satisfaction
No double booking so better customer satisfaction
Advanced notice of customer requirements e.g. meals/seat allocations/room preference
Can operate outside normal business hours
Less risk of losing ticket as tickets would have been ed

9. Advantages to customers using online booking.
Page 1, Q 2. Answer: Page 120 in your text book