1. People in Business
The revision session!

2. Main Objectives of the chapter
Understand why managing people is important
Understand the importance of organisational structures
Understand the importance of recruitment and retention
Understand the advantages and disadvantages of training
Understand how employees can be motivated financially and non financially.

3. Organisational structure

4. Organisational structure
There are a number of benefits to an organisational structure, what are they?
Who’s responsible for who
Makes clear who workers should communicate with and take instructions from
Make clear how many layers of management there are

5. Organisational structure
Chief Executive
Department managers
Team Leaders
Employees
Key Features
4 layers of management called “levels of hierarchy”
Each manager is responsibly for 2 people, this is called a “span of control”

6. Organisational structure
General manager
Supervisors
Employees
Key features
This structure only has 3 layers so it is flat not tall
The span of control for the supervisors is 5, this gives a wide span of control

7. Recruiting staff

8. A business wants to recruit the best workers because?
High productivity
High quality output
Great customer service
Higher profits
Workers will be less likely to leave as they will be doing a job that they are good at

9. How to recruit the best staff
The recruitment process has many aspects.
Analyse the job
Design a job description
Design a person specification
Advertise the job
Send out application forms or read CV’s
Shortlisting
Interviews and selection
Job offer
References
Contract of employment

10. Internal and external recruitment
Internal recruitment
Appointing existing staff
External recruitment
Appointing someone from another business to fill a vacancy

11. Task recruitment
List advantages and disadvantages internal and external recruitment

12. Types of training Induction On the job training Off the job training
Initial training to familiarise recruits with the systems of a business
On the job training
training at work
Off the job training
Training away from the place of work

13. Task types of training
Advantages and disadvantages of 3 training types

14. Staff appraisals
Appraisals are usually done by senior staff or managers. It is a detailed interview questioning how staff think they are getting on.

15. Motivating staff What are the benefits of a well motivated work force?
Increased productivity
Improved quality
Less absenteeism
Low staff turnover
Improved customer satisfaction

16. Managers motivate people
Autocratic
Managers take all the decisions and pass instruction
Democratic
Managers involve workers and less senior managers in decision making
Laissez- Faire
‘Leave to do’ employees left to make their
own decisions

17. Task managers style Which style best suits these jobs? Army sergeant
Manager of a production line
Marketing manager
Sales manager
Chief of police

18. Pay to motivate! Piece rate Hourly wage Salary Profit sharing
A fixed amount for producing each unit
Hourly wage
Paid by the hour
Salary
Fixed amount of money paid monthly
Profit sharing
A share of annual profits given as a bonus