0. The New INNCOM 7 Thermostat
Honeywell
The New INNCOM 7 Thermostat
Hospitality
Sales Presentation
Company Internal

1. Industry-leading technology
Over the past 25+ years, hotel owners have trusted INNCOM technology to deliver comfort, energy savings and peace of mind in more than 1.5 million hotel rooms around the world.
The new e7 INNCOM thermostat continues that tradition with the most comprehensive comfort control and energy management platform on the market in standalone or networked energy management application and the modern design is pleasing and easy to use.
The new e7 thermostat is part of an integration platform that connects to a myriad of property management systems, guestroom controls, entertainment services, and door locks.
And if that weren’t enough, it adds the convenience of Amazon’s Alexa voice control of the room.
Establish credibility with the history in years and experience in # of installed rooms
Introduce topics we will expand on – Standalone and Networked comfort control and energy management, and design
Introduce integration
Tease with the coolest of the integrations
The New e7 INNCOM Thermostat
Shown in Ice White.
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2. Comfort Control and Energy Management
Leveraging our history of industry-leading HVAC control, the new e7 INNCOM thermostat is the most flexible, and upgradable solution in the hospitality and multi-unit housing markets.
Reduces in-room energy costs up to 35%
Controls most typical HVAC applications
Intuitive user interface
Standalone or networked energy management
Source of real-time data for INNControl3 for monitoring, alarm management, and maintenance diagnostics
Integration with PMS provides additional energy savings potential based on room status
Industry Defined Comfort Control
Designed specifically for hospitality, and leveraging INNCOM’s history of industry leading HVAC control, INNCOM’s new thermostat is the most flexible, and upgradable comfort control and Energy Management solution on the market.
Reduces your guestroom energy costs by 25–35%
Provides automatic monitoring and reporting of alarms and events optimizes the investment made in a room automation system by ensuring peak performance
Central to INNCOMs collaborative guestroom automation platform:
Temperature Control
Voice Control
In-room Guest Services
Lighting
Motorized Drapes
Signage and Wall Plates
Electronic Locks
Property Management Systems
Minibars
Content Providers
Honeywell’s New Digital Thermostats provide guest comfort and energy conservation using programmable, precise, direct digital control (DDC) technology. The large illuminated LCD thermostat can control virtually any commercial fan coil unit, packaged terminal air conditioner, packaged terminal heat pump and many types of split and VRV/VRF HVAC systems and can be configured as either a standalone device or as part of a powerful, centrally controlled energy management system. Available in wired, and battery-operated models for both American gang and British Gang box installations covering a global installation base, the New Smart Digital Thermostat contributes to guest satisfaction, reduces costs and is designed to be easy to install. The thermostat may be wired or wirelessly networked to a server which monitors the system through the use of INNCOM by Honeywell’s INNcontrol™ 3 application.
The New thermostat shall be designed for the following three fundamental applications:
Digital Thermostat—Standalone A programmable DDC thermostat for standalone HVAC control.
Digital Thermostat with EMS A programmable DDC thermostat designed for in-room energy management typically requiring wired or wireless door switch monitor and motion sensor.
Digital Thermostat with Centrally Controlled EMS A programmable DDC thermostat designed for in-room energy management typically requiring wired or wireless door switch monitor and motion sensor. The thermostat is wired or wirelessly networked to a server which monitors the system through the use of INNCOM by Honeywell’s INNcontrol 3 application.
Digital Thermostat – Guestroom Automation
The new Thermostat is at the heart of a powerful technology providing the ultimate in room control and partner integration. It is part of INNCOM’s Integrated Room Automation System that connects all the electronic devices to control room temperature, lighting and drapes.
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3. DESIRABLE FOR INTERIOR DESIGNERS SIMPLE TO INSTALL & MAINTAIN
EASY FOR HOTEL GUESTS
We’ve listened to our customers, and we’ve developed a new product that is meeting the needs:
Installers:
Installation needs to be simpler.
Forwards and backwards with the other INNCOM devices and systems
Clear, intuitive terminal labelling
Easy to use software configuration tools
Hotel Staff:
Hotel staff needs to be able to replace broken or faulty thermostats without expert knowledge or the assistance of an installer
e7has a smart wall plate which retains the device configuration even after product failure to reduce room down time and operational efficiency.
Interior Designers:
The product needs to have a modern aesthetic and design:
e7is a contemporary industrial design
e7has a reduced thickness as compared to e528
Hotel Guests:
The thermostat needs to be more intuitive.
Employs an intuitive interaction design with progressive disclosure
Backlit keypad
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4. DESIRABLE FOR INTERIOR DESIGNERS
Room controls fade into the background and become part of the room when not in use.
Modern industrial design
Blends with the Interior Design
Interior designers want room controls to compliment the interior design and be part of the aesthetics of the room when not in use. They want smaller and thinner devices with a minimal footprint on the wall to create less distraction from the overall aesthetics of the room.
Provides a delightful, welcoming, and intuitive user experience to the guest in a refreshing modern product design.
“As an interior designer, I need in-room controls that compliment my room design.”
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5. The e7 thermostat detects the light level in the room, and adjusts the backlight illumination to a subtle glow and displays target temperature.
Upon approach the thermostat awakens, and provides information about the system such as the measured temperature, outside temperature, and fan status.
A large easy-to-read keypad provides a simple interface for guests to set comfort level.
EASY FOR HOTEL GUESTS
Progressive Disclosure Modes
Progressive disclosure is an interaction design technique that sequences information and actions across several screens in order to reduce feelings of being overwhelmed for the user. By disclosing information progressively, you reveal only the essentials and help the user manage the complexity of feature-rich products or applications. When applied to the Newthermostat, we create 3 stages in progressive disclosure:
Dormant: When the new e7 is not in use by the guest for more than 15 seconds, or when the room is in an un-occupied state (rented or un-rented), the e7 thermostat will only display target temperature, with a dim LCD and keypad backlight.
Proximity Detection: As a user approaches the thermostat as detected by the proximity sensor, the backlights will illuminate to full brightness, and display the fan speed, mode and degrees (C or F). This occurs when the user is within the 1m detection range at 0 degrees in front of the laser sensor.
User Interaction: When a button is pressed by the user, the thermostat will then display the modes (heat, cool, eco) and the measured temperature.
Responsive:
Auditory, visual, and tactile feedback supports a guests interactions for an accessible and responsive experience.
Iconography:
Using clearly communicated icons instead of text labels ensures that the devices are simple & intuitive to all hotel guets.
“It would be delightful to have controls acknowledge my approach and my desired changes.”
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6. Nightlight
The hotel room should be peaceful and comfortable when turning down for the evening. The e7 thermostat is designed to be non-intrusive and intuitive, even at night.
When the thermostat is approached at night, the device wakes and illuminates, making it’s location known and highlighting buttons.
Dark Hotel Rooms
Typically present a challenge for devices in the room with backlit displays and key pads. Too often, guests complain about light pollution, typically caused by the devices in the room. The new e7 thermostat can detect the light level in the room, and turn down the backlight illumination to a subtle glow or off, depending on the property specific requirements. As the guest waves a hand or approaches the device, the backlight can be illuminated brightly, to indicate its location.
The e7 thermostats light level detection can be used to adjust the backlight of all INNCOM guest interfacing devices such as MODEVA, EVORA and Elements based on the light level in the room.
“I prefer to have tactile feedback so I don’t have to actively look at the controls when I’m trying to use them.”
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7. SIMPLE TO INSTALL & MAINTAIN
Our installers use a software tool that simplifies installation and commissioning systems to reduce installation labor.
The e7 thermostats Smart Wall Plate captures the configuration upon installation which will automatically upload into a replacement unit. This allows un-trained staff to install a replacement e7 thermostat quickly without training or calling customer service for support, minimizing disturbance to the guest and room out-of-order times.
INNTool: A software tool that runs on a Windows based PC and is used to design and create the property specific device configurations and project information needed to execute on the mok-up room or production order. This tool generates the product BOM, the projects Switch Function Matrix, Switch Function Table, and creates the product software configurations to be uploaded by engINN.
engINN: A software tool that runs on a Windows based PC and requires the PC-503 USB to DeepMEsh RF protocol converter, that allows the installer to push the engineered product configuration to the devices in the room, and make ad-hoc changes to device parameters such as adjusting dim settings for lighting scenes.
engINN can push the configuration of the in-room devices in any one of the following ways:
OTC- Over the air configuration: engINN provide the capability to push configurations for commissioning from engINN and PC-503.
OTA Direct- Over the Air Direct: engINN provides capability to download the entire firmware image, or individual components (banks) using the PC-503 RF transceiver.
OTA DM- Over the Air DeepMesh: engINN can envoke WSCON / IC3 to download the entire firmware image, or individual components (banks) from the IC3 server and broadcast over the DeepMesh Network.
OTW- Over the Wire: (USB to serial programmer) engINN provides the capability to download the entire firmware image, or individual components (banks) and should be supported from engINN. Same as OTA direct, but over the wire.
e7’s On-Board Parameter Menu: Supports installation of basic stand-alone thermostat installation, and stand-alone EMS. Also provides a quick and easy setup menu to allow a contractor to configure basic temperature control to condition the building during construction without the need for the engINN.
Smart Wall Plate:
The smart wall plate is a key feature that is designed to retain the thermostats configurations as a redundant backup in the event the thermostat is damaged by the guest, or by environmental conditions such as power surge, or product failure.
At the time the thermostat is setup and commissioned by a trained, certified INNCOM installer, contractor, or system integrator, the configuration of the thermostat is pushed from engINN to the on-board EEPROM, and the EEPROM that resides on the Smart Wall Plate. Upon any configuration change after initial setup, the thermostat will synchronize with the smart wall plate to assure the main device and Smart Wall Plate have the same configuration. Therefore, the Smart Wall Plate and the Thermostat shall always be synchronized. This allows for quick replacement of the thermostat by a completely un-trained hotel staff member, who does not need to know how to reconfigure the thermostat, or even enter service mode.
Upon failure, the Smart Wall Plate should never be removed from the wall and discarded, for the reasons stated above.
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8. End-to-End Guest Experience Platform
INNControl3
Deep Mesh Network/ Fast Pack API
Create a differentiating experience for your guests that allows them to interact with the comfort controls for lighting, drapery, temperature door locks and amenities in a delightful way, that will drive value to your bottom line.
INNCOM’s DeepMesh network, and FastPack protocols enable a seamless integration for guestroom comfort controls with room automation partners such as Crave, Intellity, Sonifi, Saflok, Timelox, Saflok, Amazon’s Alexa, and many more.
INNCOM’s platform allows you to future proof your hotel. Invest in INNCOM’s platform to leverage these features now, or in the next renovation cycle.
Hotel Brands and ownerships can drive more value out of their brand loyalty apps, by leveraging INNCOM’s technology enabling platform to bolt on comfort controls. This allows hotelier to create a seamless, end to end experience for the guest.
Talking Point: Talk about the traveler experience to book, check-in, opening the door and setting comfort controls in the room, in addition to other point of sale services the hotelier would like to offer, all on the smart phone through the loyalty app.
The New e7 INNCOM Thermostat
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Makes Integration Easy
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9. INNCOM Integration Eco System
Technology Enabling Platform
Honeywell's INNCOM system is the most collaborative guestroom automation platform in the world. We pioneered several integration strategies to facilitate how divergent systems manufactured by many independent companies would work together. As a result, Honeywell offers INNCOM integration capabilities integration capabilities with multiple electronic lock manufactures, dozens of HVAC equipment manufacturers, software platforms and device manufacturers.
We understand that making the systems work together seamlessly is the foundation that enables forward-looking hoteliers to deliver memorable guest experiences while running their property efficiently.
Honeywell introduced several technologies now in wide use in hospitality and today continues to lead in the industry as an innovated and thought leader.
Create a differentiating experience for your guests that allows them to interact with the comfort controls for lighting, drapery, temperature door locks and amenities in a delightful way, that will drive value to your bottom l ine.
INNCOM’s DeepMesh network, and FastPack protocols enable a seamless integration for guestroom comfort controls with room automation partners such as Crave, Intellity, Sonifi, Saflok, Timelox, Saflok, Amazon’s Alexa, and many more.
Talking Point: INNCOM’s platform allows you to future proof your hotel. Invest in INNCOM’s platform to leverage these features now, or in the next renovation cycle.
Hotel Brands and ownerships can drive more value out of their brand loyalty apps, by leveraging INNCOM’s technology enabling platform to bolt on comfort controls. This allows hotelier to create a seamless, end to end experience for the guest.
Talking Point: Talk about the traveler experience to book, check-in, opening the door and setting comfort controls in the room, in addition to other point of sale services the hotelier would like to offer, all on the smart phone through the loyalty app.
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Leader in offering integration technology
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10. Lock Integration - Better Together
Central Electronic Lock System (CELS) Technology takes the place of a door sensor and offers much more value
More granular energy savings strategies
Allows different actions based on a guest vs a staff member
Minimizes infrastructure costs by utilizing the DeepMesh Network for the lock communications
E7’s native BLE CELS with the 4 major lock brands will be available by mid Installing the e7 thermostat is a future proofing strategy that will enable BLE CEL’s by
Benefits of CELS:
Rooms can be remotely re-assigned
Suites can be reconfigured from the front desk
Guest’s check-out time can be extended remotely
VIP’s can be checked-in without stopping at reception
Instant notification of a door being forced open
Lock functionality verification before a card is issued to a guest
Universal cancellation and/or re-issuance of a staff key card
without having to go to each lock in the property
Daily lock-time synchronization
Automatic daylight-savings changes
Reduced costs of labor, batteries and dead lock events
battery condition reporting
The Saflok RT (BLE) ready or enabled
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The New e7 INNCOM Thermostat is BLE Lock Ready
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11. Amazon Alexa Voice Service Integration
The New INNCOM Thermostat
Shown in Black Onyx.
Voice Control:
Some 78% of hoteliers agree Voice is the future in hospitality. Future proof your property by using a “best in breed” voice control platform backed by Honeywell and Amazon.
INNCOM provides an industry first commercial grade voice control integration with Amazon Alexa that is specifically designed with hospitality in mind.
Honeywell and Amazon will continue to broaden Alexa’s capability to add new features and conveniences.
Honeywell and Amazon are working simultaneously on natural language improvements to support the unique needs of the hospitality space that requires intuitive voice control interactions for people of any culture, background and country.
Talking Point: Don’t get stuck with a dead-end proprietary voice control solution that is not scalable or future proof, such as Angie Automation.
Honeywell has designed a voice control integration specifically for Hospitality with the following key values in mind:
Comfort Control. Honeywell’s INNCOM Integrated Room Automation System coupled with Amazon’s Alexa voice control creates a differentiated guest experience. Alexa provides the guest with a convenient, unique, delightful, and fast way to interact with the guestroom that creates a memorable experience, while increases profitability to the hotel owner.
Robust. Our Commercial Grade Solution Enables Honeywell and the Brand, Investment Group, or Ownership to accommodate multiple hotels, sites, and accounts globally.
Agile. Enables Honeywell and the Brand, Investment Group, or Ownership to quickly replicate and install the offering for future projects.
Proven. Honeywell provides the first and only full-featured commercial-grade voice control solution for in-room control, coupled with a hospitality specific supervisor software (IC3), Energy Management, and PMS integration capability. This is a solution developed by two of the most trusted, dominant and influential players in the residential and commercial markets, Amazon, and Honeywell.
INNCOM’s MODEVA Control Panels
Shown in Polished Black Onyx.
Company Internal
Commercial-Grade Voice Control Solution
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12. Appendix
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13. Who Benefits From INNCOM’s New Thermostat?
Hotel Brands
Meets nearly all brand standards for HVAC, and Energy Management.
The new thermostat makes it easy to incorporate it into the brands IOT, CRM and BLE lock strategy through easy to use HTTP and BLE API’s.
INNCOM’s new thermostat is backed by Honeywell's unrivalled quality and reliability.
Hotel Owner / Investor
Reduces your energy costs by 25–35%
Meets hoteliers need to generate profit by increasing their asset value while reducing the operational costs
Enables interior designers, design consultants, architects, and lighting designers to develop a unique guest experience with a modern aesthetic product design, and integration with a myriad of room automation controls.
Installer / Hotel Engineering Staff / Electrical Contractors / System Integrator
A new software tool INNtool makes designing simple systems fast, and complex systems easy.
A new software tool engINN simplifies installation and commissioning systems to reduces installation labor, rework, and frustration.
A Smart Wall Plate allows un-trained staff to install/replace a thermostat quickly without training or calling customer service for support, minimizing disturbance to the guest and room out-of-order times.
Travelers and Guests
Creates a memorable experience with a delightful, welcoming, and intuitive user interaction that anticipates the guests needs.
Meets the guest expectations of comfort, safety, and satisfaction.
Meets your guests desire to buy from socially responsible businesses and hoteliers’ obligation to be environmentally sensitive.
Creates guest wow factor with Amazon Alexa voice control .
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14. Analytics Utilizes INNcontrol 3 and the Deep Mesh Network
The new INNCOM e7 Thermostat Supports:
Real-time monitoring of HVAC equipment; reports malfunctioning units.
Can monitor humidity levels in each room and reports rooms exceeding acceptable threshold.
Reports rooms that are occupied for extended periods but not rented.
Monitors guestroom network connection and reports non- communicating rooms.
Reports low battery level in room devices and rooms that show constant occupancy.
Reports property-centric events such as domestic hot water and utility company demand events.
Reports lost web access network (WAN) connection and property management interface connections.
Tracks and reports equipment run-time vs. baseline of rooms running without Energy Management control.
Analytics Talking Points:
Leverage data of existing properties to competitively differentiate INNCOM product offerings
Properties nearby
Properties similar in nature
Complementary to Bin Analysis (Pre-sale)
Lead the way towards Benchmarking (Flags, Brands, Ownership Groups)
Communicate to customers the importance of data: What you don’t measure, you will not be able to effectively manage in the future
Importance of Networked Solutions X Stand-Alone
Ability to mesh room data with other data sources (PMS, weather, work-order, guest complaints, informal discussions with customer, social media, …)
Converting reactive interactions into pro-active (and positive) ones
Energy savings results to support past purchase decision (Make you feel good report)
Prioritized and actionable to-do lists to improve system performance
Targeted Maintenance $$$
Creating additional ongoing touch-points with customer
Elevate effectiveness of customer interactions
Qualitative & quantitative data as a basis for discussions
Checklist for a balanced project review (what’s good, what’s bad)
ASX becomes a competitive differentiator
Provide new insights as industry firsts
How well do guests sleep? What are the consequences?
What are the key drivers for energy conservation results?
How are guests using IRAS equipment?
Analyze existing properties to help invent and validate new algorithms
Instant setback on door closure
Occupancy and usage patterns
Predict High Traffic periods (restaurants, lobby, …)
Communicate with the “geeks” at flags, brands, and owner groups
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Utilizes INNcontrol 3 and the Deep Mesh Network
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15. The New INNCOM e7 Thermostat Features
A beautiful industrial design with a large easy to read keypad.
A dynamic, intuitive user interaction that delightfully welcomes and anticipates the guest needs, with an adjustable backlight and large key pad.
Integrates with Amazon Alexa Voice Control.
A Smart Wall Plate that can automatically detect the thermostats configuration to minimize disturbance to the guest and out of order rooms for routine maintenance, lowering total cost of ownership.
ZigBee compatible and Bluetooth Low Energy ready, for RF or BLE enabled door locks.
Additional Analog and digital I/O reducing the cost of systems requiring an X47 to handle Heat – Cool with 0-10V VFD fan, and 3 fan speed, digital heat, 0-10V cool.
Highly compatible across many HVAC systems
Provides standalone or networked Energy Management
The most flexible and upgradeable platform with easy third party integration
Equipped with an On-board motion sensor
Optional external wired or wireless temperature sensor, and on-board digital and analog I/O
Optional local and remote wired and wireless temperature and humidity sensing
Utilizes INNcontrol 3 to constantly report, monitor and control energy savings
Equipped with a Smart Wall Plate for easy installation and worry free maintenance
Zigbee HA compatible
Provides a central electronic door lock interface to reduce infrastructure costs, and improve operational efficiency
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16. Typical HVAC Applications
4 Pipe, 3 Fan, Heat/Cool FCU
2 Pipe, 3 Fan, Cool Only FCU
Heat Pump, 2 Fan 2nd Stage Heat
Heat Pump, 3 Fan Speeds
PTAC, 2 Fan with Heat Strip
2 stage heat-2 stage cool 1 fan
3 fan, digital heat, modulating cool (0-10VDC)
Heat, cool, VFD (variable fan drive) 0-10VDC
VRV
VRF
Typical HVAC Applications
Temperature Control Performance
Temperature control of the INNCOM system and the e7 thermostat is configurable, and is related to the room status. The following provides the general guidelines for which the e7 will manage the various temperature bands within the guestroom, based on occupancy and rented status.
Rented and Occupied
These rooms maintain the tightest control band around the guest set point. Default control band in this mode is +/- 1°F around the guest set point. This is called the Standard Delta. This parameter is configurable.
Rented and Occupied in Eco-Mode
These rooms maintain the control band around the guest set point. However, default control band in this mode is +/- 2°F around the guest set point to allow for more energy savings while the guest is in the room. This parameter is configurable.
Rented and Unoccupied
The temperature is allowed to float a moderate number of degrees away from the guest set point. Default control band in this mode is +/- 4°F around the guest set point. This parameter is configurable.
Unrented and Occupied Rooms
If the thermostat has not been used by a staff member after the guest
Checked-out, then the thermostat will maintain the Unrented and Unoccupied Band while Unrented and Occupied. The thermostat display will read “OFF”. If the thermostat is used by a staff member after the guest has checked-out, the thermostat will maintain the standard delta (as in Rented and Occupied Rooms), but it will execute a hidden “Staff Clipping” temperature restriction. The default values for Staff Clipping are 68°F - 75°F where the room will not actively cool below 68°F and will not actively heat above 75°F when Unrented
and Occupied. When the staff person exits, the room will revert to the Unrented and Unoccupied bands described in the row below.
If you enter into an Unrented/Unoccupied room where a previous staff
member has used the thermostat, the thermostat will remember the previous staff set point and it will work to satisfy the room temperature to this value within the staff clipping limits. If you enter into an Unrented/Unoccupied room where the thermostat has not been used after the guest check-out, then the
thermostat will maintain the Unrented/Unoccupied limits.
Unrented and Unoccupied Rooms
The thermostat will allow the temperature to float within the Upper and Lower Unrented/Unoccupied limits. The default value of this range is 62°F to 78°F. The thermostat will not actively heat unless the room temperature falls below 62°F and it will not actively cool unless the room temperature rises above 78°F. This parameter is configurable.
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17. INNCOM’s New e7 Thermostat Part Numbers
* Each thermostat is provided with the installation kit, screw assembly and harness.
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