1. IBM Information Development Webcast IBM WebSphere Portal and Lotus Web Content Management 6.1 content improvements and highlights 04 February 2009

2. 2 WebSphere Portal Information Development Team Research Triangle Park, North Carolina, USA  Cambridge, Massachusetts, USA  Gurgaon, HR, India  Boeblingen, Germany Patrick Lyerly Manager Hernan Cunico ID Lead Portal 7.0 DeAnna Steiner Information Architect Mary Carbonara ID – Composite apps, policy, process integration, database, personalization, Customer liaison 2008 Laura Sohval ID – Migration, Lotus Domino Integration, Portal Express Dhupinder K Malhotra ID – Text editors Megan Crouch ID – Installation, security, clustering, Administration: Users and groups; controlling access Reinhard Brosche ID – Administration, Designing, Developing, Portal Search, WSRP, virtual portals, XML configuration Student Intern Mentor Customer liaison 2009 Sandra Janowski ID Intern (Stuttgart Media University) Research, analysis, customer liaison Sarah Haenel ID Intern (Stuttgart Media University) Research, analysis, customer liaison

3. 3 Lotus Web Content Management Information Development Team Research Triangle Park, North Carolina, USA  Pyrmont, NSW Australia John James ID - WCM Richard Spinks ID Lead - Portal 6.1 ID – WCM 7.0

4. 4 Agenda Objectives Where do I find WebSphere Portal information? Version 6.1 documentation improvements What's next? Tell us what you need – we're listening Important links

5. 9/19/2016 5 Objectives  Easy-to-find information –Learning page for each product –Optimize Information Centers for retrievability –More help in the product UI  Rich, interactive content –Information Center welcome page design –Task-based demos  Customer interaction –Closed loop feedback process –Product wikis –Information Development blog –More customer interviews, meetings, and surveys  Customized content –Custom Content Assembler –Enhance education tools and process

6. 9/19/2016 6 Easy-to-find information Improved search results Information centers optimized for Google search and indexed by IBM.com Navigation – Quick menu search Short descriptions Link to content of all types Implemented Learning pages Provide a comprehensive view of product content Per user role and organized by task Improved navigation and structure Scenario driven (linear) and more task based Using common IBM navigation model SHOW SEARCH

7. 9/19/2016 7 Information Center search options SHOW SEARCH RESULTS Search scope enables you to restrict search results to a single book. Quick menu enables you to search a topic or topic and subtopics a book. Notice you can print a singe topic or topic and subtopics too. *100 topic limit. Quick menu activation is only visible when you hover over the navigation element.

8. 9/19/2016 8 Information Center search results SHOW LEARNING ROADMAP Search results are highlighted Option to turn summaries on or off. Toggle between the search results view and navigation view. Toggle for turning search results highlighting on or off. Synchronize button displays the selected search result in the navigation.

9. 9/19/2016 9 Portal Administrator Learning Roadmap There is a roadmap per user role, administrators and developers Roadmap is organized by major tasks. Links to Demos, White papers, Redbooks Information Center, Tuning Guides, Classroom courses, and more.

10. 9/19/2016 10 Rich, more interactive content Improved Information Center Design Updated welcome page look and feel Added more links to content to the welcome page Multi-media Created demos for administrators Created demos to illustrate using the information center search features SHOW DEMO GALLERY

11. 9/19/2016 11 WebSphere Portal Demonstration Gallery

12. 9/19/2016 12 Customer interaction Feedback Closed-loop process from feedback submission to published resolution Feedback button in the header of each page Customer meetings One-on-one and group customer meetings Blogs Lotus Technical Information and Education Team blog to engage in discussions with customers and partners Wikis Customers and IBM services teams share experiences in the WebSphere Portal Family wiki SHOW FEEDBACK

13. 9/19/2016 13 Information Center submit feedback

14. 9/19/2016 14 Information Center feedback options

15. 9/19/2016 15 Feedback form SHOW TEAM BLOG

16. 9/19/2016 16 Team blog SHOW WIKI

17. 9/19/2016 17 WebSphere Portal Family wiki

18. 18 Where do I find WebSphere Portal information?

19. 19

20. 20 Navigating among information sources Information Center – how to/reference Wiki – experience driven/supplemental Technote – problem/solution

21. 21 Navigating among information sources Information Center – how to/reference Technote – problem/solution Wiki – experience driven/supplemental

22. 22 Navigating among information sources Information Center – how to/reference Technote – problem/solution Forum – questions Wiki – experience driven/supplemental

23. 23 Version 6.1 documentation improvements

24. 24 Information Center improvements Optimized for better retrieval of searched content Improved Welcome page design Included a site-map Improved topic titles and introductions Updated organization Improved integration with technotes Added dynamic links to technotes from information center topics Problem/solution information delivered in technotes to improve retrievability Improved linking Removed inline links Consolidated links by type

25. 25 Lotus Web Content Management documentation improvements Published Web Content Management edition of WebSphere Portal information center Delivered new deployment scenarios as part of the WebSphere Portal Family wiki Improved task flow and organization of content server installation section of information center Updated and consolidated Best Practices and published them on the WebSphere Portal Family wiki in collaboration with the Field Quality Team. Published Redbooks wiki: Building a Web site using Lotus Web Content Management 6.1

26. 26 Installation content improvements Organized installation and database topics by operating system and platform to provide better navigation. Developed linear flow of installation procedures based on deployment scenarios (stand-alone production server, clustered environment, or proof-of- concept server). Published test environment infrastructures in the Portal wiki. Published cluster guides (Support team).

27. 27 Migration content improvements Restructured migration content to improve clarity, remove redundancy, and make information easier to retrieve and follow. Added detailed checklist for planning migration. Separated instructions for migrating on same machine from migrating to remote machine. Added sections on preparing for migration, migrating WebSphere Process Server, post-migration activities, and addressing deprecated functionality. Published migration guides. (Support)

28. 28 Administration content improvements Restructured Administration section to improve navigation and retrievability Improved topic previews with better topic titles and short descriptions Moved in-line topic links to Related Information links at bottom of topics. Integrated the context-sensitive Help topics in the product UI into the Information Center: WSRP, Manage Pages, Portal Search, and many more. Started Redbooks wiki project to deliver Managing WebSphere Portal 6.1 Environments (Portal wiki)

29. 29 Customer relation improvements New WebSphere Portal Family wiki Over 100 posts covering deployment scenarios, test infrastructure, and two Redbooks wiki projects: Building a Web site using Lotus Web Content Management 6.1 Managing WebSphere Portal 6.1 Environments Experience-driven content from ISSL, Technical Sales, and others New learning pages Implemented periodic Information Center refreshes in response to PMRs and customer feedback (28 corrections turned around quickly) Implemented strategy to directly meet with customers to validate changes and gather requirements Closed-loop feedback process

30. 30 Customers meetings We met to discuss documentation improvements with nine companies in 2008, including customers attending the IBM European WebSphere Portal Customer Community in June. Seven of these meetings were conducted by the WebSphere Portal Information Development team in Boeblingen, Germany. Working with software engineers and lab services personnel, our student interns in the Boeblingen lab researched customer needs for product information in a variety of sources and media and interviewed customers. Their analysis report will help us improve future releases of WebSphere Portal documentation. Several customers are in queue, waiting for us to meet with them.

31. 31 What's next?

32. 32 Our To Do list More information architecture improvements for all Information Center content More meaningful topic titles and introductions (short descriptions) Reducing superfluous content Adding task-oriented content Better linking of resources Indexing Increase embedded user assistance in the product UI Provide more task-based demos More wiki content and improvements Continue meeting with customers to identify and resolve documentation problems and to engage customers in the information development strategy

33. 33 What do you want?

34. 34 Tell us what you need The WebSphere Portal and Lotus Web Content Management information development (ID) teams want to talk to you. Meet with us to talk about a specific issue or join our Customer Advisory Board to develop an ongoing relationship. Interested? Contact Reinhard Brosche Reinhard.C.Brosche@de.ibm.com

35. 35 Collecting feedback Significantly improved our ability to track and respond to customer feedback comments and PMRs and to meet with customers. To post a comment to our feedback database, click the Submit Feedback button at the top of the information center topic. To see how we responded to your comments, view the IBM Documentation Resolution page, http://www.lotus.com/ldd/idfeedback.nsfIBM Documentation Resolution page http://www.lotus.com/ldd/idfeedback.nsf Announced our mission in the monthly FAQ mailing Documentation Feedback: You Talk, We Will Listen! Encouraging customers to request an introductory meeting with our Customer Advisory Board (CAB).

36. 36 Important links

37. 37 Important links and resources WebSphere Portal Product Documentation page Find links to the Information Center, Javadoc, and more) http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html Information Center Find how to install, configure, administer, maintain, design, and develop for WebSphere Portal and Lotus Web Content Management http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html http://www.ibm.com/developerworks/websphere/zones/portal/proddoc.html WebSphere Portal Family wiki Find supplemental, experience-driven content with focus on deployment scenarios and best practices http://www.lotus.com/ldd/portalwiki.nsf/ http://www.lotus.com/ldd/portalwiki.nsf/ Learning Roadmaps Hosted in the WebSphere Portal Family wiki with links to all the latest articles, demos, and educational resources for WebSphere Portal http://www- 10.lotus.com/ldd/portalwiki.nsf/archive?openview&title=Learning%20WebSphere%20Portal %20Family%20Products&type=cat&cat=Learning%20WebSphere%20Portal%20Family%20 Products http://www- 10.lotus.com/ldd/portalwiki.nsf/archive?openview&title=Learning%20WebSphere%20Portal %20Family%20Products&type=cat&cat=Learning%20WebSphere%20Portal%20Family%20 Products

38. 38 WebSphere Portal Support page Find technotes about limitations, late-breaking issues, and workarounds for WebSphere Portal as well as recommended fixes http://www.ibm.com/software/genservers/portal/support/ http://www.ibm.com/software/genservers/portal/support/ IBM developerWorks WebSphere Portal zone Find “How to” articles for developing, designing, and customizing a portal site http://www.ibm.com/developerworks/websphere/zones/portal/ http://www.ibm.com/developerworks/websphere/zones/portal/ Customer feedback resolution See how documentation feedback was resolved http://www-10.lotus.com/ldd/idfeedback.nsf http://www-10.lotus.com/ldd/idfeedback.nsf Important links and resources

39. 39 Questions?