1. Partner Network Portal Anna Jones :: July 2006 Partner Training Webinar Communications Sector

2. Agenda The Communications Sector Partner Network overview Benefits of the Comm-Sector Partner Portal Signing up for the Portal Logging into the Portal Partner Landing Page Navigating through the Portal Updating Your Partner Profile Placing Requests Comm-Sector solutions Resources http://www.microsoft.com/csportal

3. The CommSector Partner Network Is an extension to the broader Microsoft Partner Program (MSPP) The Communications Sector Partner Network has been created to: –Develop a partner eco-system that focuses specifically on the Media and Entertainment, Network Service Providers, and Hosting partners –One place where you can go to get information on our strategy, solutions, events, case studies and training, etc.. –It’s also a place where customers, partners and our sales team can go to identify who you are and what you do http://www.microsoft.com/csportal

4. Benefits of the Partner Network Portal Get the latest news and announcements around our Customer Care Framework, Connected Services Framework, Database consolidation solutions, Hosting solutions, and more. Profile your company and your solutions so that our broader Communications Sector teams can know who you are and what you do. Submit requests for solution support, marketing support, or field sales engagement as appropriate. http://www.microsoft.com/csportal

5. Navigate to: http://members.microsoft.com/serviceproviders/partners.http://members.microsoft.com/serviceproviders/partners If you do not have a Windows Live ID (Passport), use the link to “Sign up now.” Enter your Windows Live ID (Passport) and password and click on “Sign In.” Signing up for the Portal http://www.microsoft.com/csportal

6. Fill out the information in the wizard, and submit your signup information. Check your email for a message requesting you to verify ownership of your email address Click on the link included in this email to verify your email Click on “Continue” when brought to the Email Notification page Signing Up for the Portal (cont’d) http://www.microsoft.com/csportal

7. Open your browser and navigate to: www.microsoft.com/csportal www.microsoft.com/csportal Use the link to “Click here to access your partner home” Sign in using your Passport ID Your account will be enabled within 24-48 hours after you initially sign up You will receive a Welcome email confirming your account has been activated and communicating any current announcements regarding the Portal Logging into the Portal http://www.microsoft.com/csportal

8. Highlights Lists information that Microsoft wants to communicate to its partners. This might include new products, training sessions, marketing opportunities, and other information relevant to each Microsoft-partner relationship. Partner Requests Provides quick access to placing requests for assistance or for further information in regards to marketing, supporting, and managing their Microsoft solutions. Partner Request Status and History Enables partners to quickly create requests for assistance or information, and allows them to view the status of these requests. Partner Profile Provides access for partners to update their partner profile. Solution Support Provides quick access to answers for common questions partners may have regarding the Microsoft solution they are using. Quick Links Enables partners to place requests for assistance or access further information in regards to marketing, supporting, and managing their Microsoft solutions. Partner Logo Partner Landing Page http://www.microsoft.com/csportal

9. Click on the “Update Partner Profile” link on your right navigation bar Email updated profile information including the information requested on the Update Partner Profile page to cspport@microsoft.com cspport@microsoft.com Your profile updates will be updated on your landing page for your review, and used to help Communications Sector sales staff know who you are and what you do Updating Your Partner Profile http://www.microsoft.com/csportal

10. Click on the “Partner Marketing” on your Top, Left, or Right Navigation Bar Review the Additional Resources listed Select the Request Detail and Solution Type most relevant to your request Click “Next” Review the list of information we are asking you to include with your request Give your request a title Write out your request in the Request Comments field- be sure to include the information we are asking for! Click on “Submit Request” Placing Requests http://www.microsoft.com/csportal

11. When you place a request: The request will be submitted to Portal support staff Information in your request will be reviewed so the request can be fulfilled or forwarded on to specialized Microsoft personnel for resolution The status of your requests will be viewable on your Landing Page in the Request Status and History section Microsoft personnel will resolve your request in a timely manner Your request will be resolved. It may be considered resolved if: –Your issue has been fully addressed by Microsoft –Your issue can be resolved using information or resources that are publicly available (you will be given directions on how to find this information) –Microsoft representatives have reviewed your opportunity and have decided to pursue this engagement –Microsoft representatives have reviewed your opportunity and have decided not to pursue this engagement Email Notification You will receive a confirmation email listing the details of your request You will receive email notification when your request is considered resolved. Placing Requests- follow through http://www.microsoft.com/csportal

12. There are three components to each solution page: Frequently Asked Questions A list of answers to frequently asked questions will be posted and expanded as more requests are placed by partners General Content Both Business and Technical content is posted here in order to assist partners in marketing, selling, and deploying solutions that integrate with Microsoft Communications Sector and Hosting solutions Technical Downloads Special downloads may be added here by solutions teams These may include Adapters, Program Installers, and other technical bits CommSector Solutions http://www.microsoft.com/csportal

13. Please Join the Microsoft Partner Program: https://partner.microsoft.com/global/30000104 https://partner.microsoft.com/global/30000104 Communications Sector Partner Network Reference Guide: www.microsoft.com/serviceproviders/partnerswww.microsoft.com/serviceproviders/partners Please sign up for the CommSect Partner Network Portal: www.microsoft.com/serviceproviders/csportal www.microsoft.com/serviceproviders/csportal Quick Reference Guides for the portal: www.microsoft.com/serviceproviders/partners/cspartners www.microsoft.com/serviceproviders/partners/cspartners Alias: cspport@microsoft.com Resources: http://www.microsoft.com/csportal