1. © 2015 IBM Corporation Smarter Organizations

2. © 2014 IBM Corporation 2 Who do we know who knows about? Where is the information on… Has anyone ever dealt with this? There are too many places to look for stuff. I am sure we have done this before. I just manage my own information. My inbox is my filing system.

3. © 2014 IBM Corporation 3 28% of a typical day is spent working on email* Up to 1 day/week is lost just looking for information to help you do your job.* * “Evolution of the networked enterprise”, McKinsey & Co, March 2013, p 46.

4. © 2014 IBM Corporation 4 Human Resources Research & Development Sales & Account Mgt Customer Service C-Suite Management Knowledge Capital Deepen employee engagement through open discussion and feedback mechanisms. Capture best practice, brainstorm, innovate, collect results, openly share and discuss. Engage sales people in ad-hoc knowledge sharing. Identify the key people to assist with a sale. Reduce re-invention of fixes. Identify the expert to solve a problem more quickly. Drive processes through standard templates, drive improvement through feedback & comments. Process Improvement Flatten the organisation structure by having two- way dialog on vision, issues and direction. Build collective intelligence by integrating knowledge capture into business processes Business Performance Lift morale, engage customers, partners and employees to improve the business. The Expertise & Knowledge Pattern can drive ROI all over your organization…

5. © 2014 IBM Corporation 5

6. 6 Finding Expertise Recruiting & Onboarding Innovation & Knowledge Mergers & Acquisitions Safety Reinventing Customer Engagement These patterns touch all parts of your business

7. © 2014 IBM Corporation 7

8. 8 Recruiting & Onboarding Social Onboarding accelerates new hire employee engagement & time to productivity IBM is developing deep integration between it's new Kenexa HR solutions for recruitment, on-boarding, learning, surveys, appraisals, compensation, etc. and it's social collaboration solutions

9. © 2015 IBM Corporation 9 Smarter Workforce

10. © 2014 IBM Corporation 10 IBM is a Leader for 7 consecutive years in the Gartner Magic Quadrant for Social Software in the Workplace 2 Leader in 2 Waves! Forrester Wave File, Sync and Share and Enterprise Social Platforms 1 IBM is a Leader for 3 consecutive years in Aragon Research Globe for Enterprise Social Software 4 IBM is the Worldwide Market Share Leader for 6 years in a row! IBM is a Leader in WW and European Enterprise Social Network MarketScapes 3 IBM Connections The Leader in Enterprise Social Software Leader in 2 reports! IBM is a Leader in the Ovum Decision Matrix: Enterprise Social Networking Product & Enterprise File Sync and Share, 2014 5