1. BT One. Communications that unify Bringing intelligence to telecom data

2. BT One Focus Cost Performance Infrastructure Alerting Focus on including Soft-ex on all switch opportunities and discussing Call Analytics with your customers

3. BT One Cost Control Cost control is still a major role for our software providing information on: Call Accounting Extension / DDI reporting detail Cross departmental charging Expensive calls Extension level billing Frequently dialled number Most costly dialled number Fixed costs and mark up

4. BT One Performance Every company is (should) be talking about and concerned about reachability Missing call when busy – not returning these calls / lost revenue Busy periods Misuse of the telephony – exceptionally long calls or expensive calls Performance of the Hunt Group Staff performance Our software can provide configurable call analytics covering Time to answer Missed Calls Alert on long duration or costs Reporting on remote workers Departmental or individual extension Trends on call activity – busy period Ultimately BT providing the right tools to enable the customer to have performance visibility across their whole company

5. BT One Infrastructure How is the network performing Do I have enough capacity Are the gateways costed correctly Is there congestion on external lines Our software can provide configurable call analytics covering QoS and MoS for Cisco deployments Identify busy periods Under utilised or over utilised lines Correctly costed traffic over the gateways Ultimately BT providing the right tool to enable the customer to manage their network

6. BT One Alerting Call / Toll Fraud is still a concern Hackers look for default passcodes / setting on the Switch. Customised rules-based alerts can be activated to monitor call trends Deliver business-critical information to a defined email address Immediate detection at DDI / extension level Monitor network infrastructure Our software can provide configurable alerts covering Volume of Calls for specific time in the day Costs of Call within a specific period Single excessive call costs or trend analysis Calls to specific numbers or country code Trunk volume, over utilisation, lines required Answered calls over a defined ringtime / trends / unanswered call Ultimately help BT mitigate their fraud liability by providing its customers with the right tools to detect call variance when it happens

7. BT One Case Study – How Soft-ex could have helped Investigation shows that the attackers made ‘test calls’ international outbound to the US Then a sudden burst of International activity to West Africa Total number of call 392 Cost of the fraud per hour £328.56 Telephony provider gave 20% discount for this happening the first time (standard practice) Attackers didn’t need to pay for the routing of the calls to the Premium rate number in West Africa Our software could have assisted by providing call analytics covering Trend reports on volume of calls Identifying international calls Excessive traffic over the network Cost of the call

8. BT One Questions to ask your customers Is it important that you understand call costs and routing? Do you have departmental billing/cost centres/multi-tenancy? How do you manage call quality (Cisco) / traffic analysis? Do you have a means of identifying misuse? Do you understand your telecoms spend on fixed and mobile? Have you got a mechanism to allocate costs accurately? Do you have visibility on mobile usage for national, roaming and SMS? Do you have the ability to monitor and control telephony spend?

9. BT One Moving forward… What support I will provide: Run with the qualified leads Attend customer meetings (jointly or independently) Provide quotations, presentations and demos (onsite or via webex) Case Studies across differing sectors Bonus Bonds incentives – 2% of the sale to Soft-ex What I would like from you: Discuss Call Management with your customers Provide me with Qualified leads Share your switch pipeline Jointly revisit previously sold switches Inclusion on all upgrades and new switch opportunities

10. Ringmaster 50 PortsOptimiser 50 Ports Software£1,100Software£1,518 1 yr maintenance £185 1 yr maintenance£228 On-site install/training £750 On-site install/training£750 Total £2,035 = £35 BBTotal £2,496 = £45 BB Ringmaster 300 PortsOptimiser 300 Ports Software£2,000 Software£2,760 1 yr maintenance £320 1 yr maintenance£414 On-site install/training£750 Total £3,070 = £55 BBTotal £3,924 = £75 BB Ringmaster 550 PortsOptimiser 550 Ports Software£2,900Software£4,002 1 yr maintenance £4551 yr maintenance £600 On-site install/training£750 On-site install / training £750 Total £4,105 = £76 BBTotal £5,352 = £99 BB COMMERCIALS - a licence is required for each extension or mobile