1. Task 5 Suggestions SWOT Analysis – Strengths – Weaknesses – Opportunities – Threats SWOT Analysis – Strengths – Weaknesses – Opportunities – Threats

2. Task 5 - considerations Organisational skills – planning Organisational skills – planning, keeping people informed, keep in control of tasks Information handling Information handling – finding and researching information, analysing appropriate facts to solve problems and make decisions Communication skills Communication skills – telephone manner, face to face communication, assertive, good listener, appropriate use of body language, negotiating skills Self disciplined Self disciplined – takes responsibility for own actions, learns from mistakes Interpersonal skills Interpersonal skills – sociable and approachable, good conversation and listening skills, cooperative and helpful Organisational awareness Organisational awareness – sensitive to culture, can explain products and services accurately Personal skills Personal skills – positive attitude, uses initiative, self confident with belief in own ability, flexible, open minded Organisational skills – planning Organisational skills – planning, keeping people informed, keep in control of tasks Information handling Information handling – finding and researching information, analysing appropriate facts to solve problems and make decisions Communication skills Communication skills – telephone manner, face to face communication, assertive, good listener, appropriate use of body language, negotiating skills Self disciplined Self disciplined – takes responsibility for own actions, learns from mistakes Interpersonal skills Interpersonal skills – sociable and approachable, good conversation and listening skills, cooperative and helpful Organisational awareness Organisational awareness – sensitive to culture, can explain products and services accurately Personal skills Personal skills – positive attitude, uses initiative, self confident with belief in own ability, flexible, open minded

3. SWOT Strengths – good points Weakness – areas for improvement Opportunities – feedback fro, research, further reading, practice and experience Threats – Bank holidays, fire alarms, illness Strengths – good points Weakness – areas for improvement Opportunities – feedback fro, research, further reading, practice and experience Threats – Bank holidays, fire alarms, illness