1. Need a main picture for WISE-PaaS/RMM

2. WISE-PaaS/RMM provide RESTful APIs which allow customer to integrate RMM function into their own systems, and provide WISE-Agent which allows customer to acquire customized data from their own device (more for IoT device application)

3. Why WISE-PaaS/RMM It’s an IoT device management platform which is
Reliable
Remote monitoring and management for all connected devices with access control
Integration of 3rd party protection and recovery solution and support server redundancy for service availability
Scalable
Support up to 1000 IoT device connections
Support 3 layers of server hierarchy and unlimited sub-server amount
Extensible
REST API web service & WISE Agent framework allow users to do further development, customization, and integration based on their applications.
Reliable – robustness, server capability
Scalable – for large scale network
Extensible – API and SDKs for further development

4. Basic Features *More information about Basic Features in Appendix
WISE-PaaS/RMM basic features are available since RMM 3.0 (originally SUSIAccess 3.0)
Since SUSIAccess 3.0
*More information about Basic Features in Appendix

5. Information Extraction
Server Scale System
Information Extraction
Service Availability
RESTful API Web Service
RMM 3.1 advanced features, focus on sever capability enhancement and IoT functions
100+
RESTful APIs for cross-application integration
Up to 2 redundant servers to ensure service continuity
Up to 1000
IoT devices connections and 3-layer hierarchical server design
‧Data Acquisition
‧Data Storage
‧Data Visualization
*More detailed feature introduction in Appendix

6. Centralized Management
IPC, Gateway & Sensor Device Management on One Console
Visualize Live & Statistical Data on Dashboard
1. Manage you IPC, IoT gateway, sensor devices on one console
2. Visualize live and statistical device data on dashboard

7. High Availability Hierarchical Server Server Redundancy X X
From flat to hierarchical structure design, allowing more efficient, flexible, and secure IoT device management
Server Redundancy
Data sync between primary and secondary server continuously to ensure service continuity and no data loss
Web Console X
Root Server
(Primary)
Sub-Server #1
Device A
Device B
Sub-Server #2
Device C
Device D
Sub-Server #n
Device E
(Secondary)
sync X
Efficient: not all agents connect to one server, which cause heavy loading, but small group of agents to a sub-server and then root server, easier to manage complex network environment
Flexible: more adapt to real scenario, and can be easily changed according to network structure adjustment
Secure: Subserver can also serve as a firewall to protect agents in the subnet, and root server can still monitor agent status in the intranet via sub server. …

8. WISE-PaaS/RMM Connectivity
Provide web service and SW SDK for customization and further development
100+ REST APIs for cross integrating different system and applications
WISE-Agent framework SDK for customized device connection and data acquisition
Use MQTT standard protocol to communicate between server & agent

9. WISE-PaaS/RMM Version Table
Standard Version
Professional Version
Basic Features V
Gateway/Sensor Management
Read-only; unable to set sensor value
Data Auto Report
Only keep historic data within 30 days
No support for REST API query
(Actual data storage amount is subject to HDD capacity)
Dashboard
Widgets will be discarded after the browser is closed
Hierarchical Server
Only 1 level of sub-server and only 1 sub-server supported
2 levels of sub-server supported
No sub-server amount limitation at each layer
Server Redundancy
N/A
Support at most 2 redundant servers
RESTful API
WISE Agent SDK
*Each server can manage up to 1000 agents, subject to server capability

10. Get WISE-PaaS/RMM NOW!! IoT Gateway Solution WISE-PaaS Alliance
Standard
Built in all Advantech HW platforms*
In-app Purchase/Upgrade
WISE-PaaS Alliance
AOnline
IoT Gateway Solution
Professional
Register your own account or use Demo/demodemo
Go to and try it yourself!
(Demo/demodemo)
*Please confirm with HW product contact for availability

11. Roadmap & Product Life Cycle
3-year maintenance for each version
Optional update every 6 months
Maintenance extension by project request
Developing
Planning
Available
WISE-PaaS/RMM
WISE-PaaS/RMM Pro
Gateway and IoT device support
Data visualization – dashboard
Server redundancy & hierarchical server design
WISE Agent SDK
Integrated with Node-Red
Q1‘16
SUSIAccess 3.0
Web-based device management platform
Access control
Map view
System protection & recovery
RESTful API
WISE-PaaS/RMM Standard
Gateway and IoT device support
Data visualization – dashboard
hierarchical server design
Q1‘16
2015
2016

12. Integrated Embedded Computing Solutions
Beyond Embedded Leadership in the IoT Era

13. Appendix

14. WISE-Paas/RMM New Features Introduction

15. Software Structure Server Console Agent Internet Intranet Web Console
- Central Management
- Hierarchical Management
Internet
Public Cloud
Server
Web Browser
RESTful API
Web Console
SI Customer Service
SI Dealer
Console
VPN
Server Redundancy
Administrator
Primary
Secondary
Web Browser
Web
RESTful API
Firewall
- At most 2 slave servers, each agent will keep a list of backup servers, and upon restore of master server, it will notify slave server to disconnect all agents so they can reconnect to the master server
- For Public Could, Advantech provide Azure service
Intranet
On-Premise Server
Private Cloud
MQTT
Agent
Agent
Agent
Agent
Agent

16. Centralized Management
Manage you IPC, IoT gateway, sensor devices at once
Support HW, Network, HD, SW status monitoring
Support IoT gateway threshold rule setting
Data acquisition and storage – Auto Report
Auto Report
SW Status
HW Status
HD Status
Sensor Gateway
Sensor Node
Network status
IPC

17. Centralized Management
Dashboard - Data Visualization
Built-in 15+ widgets
Google map, gauge, sparkline, progress bar, indicator, HTML…
Multiple format data source supported
Websocket data stream, JSON content, HW monitoring values…
Quick start content packs (templates)

18. High Availability – Hierarchical Server
More Efficient in managing large scale network
Less Loading of single server
More Flexible in adapting to actual network environment
Customer can separate all their agents to several sub server, and each sub-server admin can only view agents under this server – no need of complicated account access permission setting
Each sub-server manages a small amount of agents, instead of single server manages all the agents – reduce server capability requirement and loading
If the organization/network structure change, simply change sub-server, and all agents under this server will be changed as well
Up to 2 layers of sub-server supported
Unlimited sub-servers at each layer (2nd & 3rd level)

19. High Availability – Server Redundancy
Agent(s) auto switch(s) to slave server upon failing connecting to master server
Master server auto sync data to slave server every 10 secs
Auto switch back to master server once master is alive again
Ensure service continuity and data safety
Up to 2 redundant servers are supported
Master Server
Slave Server
Continuously DB synchronize
Server list
Server list exchange
Auto switch
Note: User must set auto redirect at server side, so when web console makes connection to server, it will be re-directed to server which is alive; meaning the console should connect to server by URL not IP
*Web Console connection redirect must be set in advance

20. Cloud Platform Service
Data Steaming
Data Analytics
Data Prediction
WISE-PaaS/RMM
Web-based
User Interface
Customer Application
Web Service
RESTful API: HTTP, HTTPS
Core Platform
Device
Management
Data
Storage
Event
Management
System Management
Handler
SDK
WISE Agent
IoT
Protocol
Software
Handlers
IoT
Devices

21. Sensor/Device Connectivity – REST APIs
RESTful API
Security: SSL,TLS
GET|PUT|POST|DELETE
Service Request
Service Respond
WISE-PaaS/RMM
Server
Web-based
Application
Web Service
Integrate WISE-PaaS/RMM functions into customer’s web application
Design customized UI to fit different scenarios
MQTT
WISE Agent

22. Sensor/Device Connectivity – REST APIs
Our RMM UI is designed based on RESTful API as well; hence, customer can utilize these APIs to design their own UI or integrate RMM function into their own web applications
100+ REST API Ready!!

23. Sensor/Device Connectivity – WISE-Agent
Software development framework to communicate between device and WISE-PaaS
WISE Agent
Device Connectivity IoT Protocol
Agent Handlers
Your Handler
Data Acquisition
Device Control
Device Monitor
IoT
Platform
Services
WISE-PaaS
IPC/
IoT Gateway/
Sensors

24. Sensor/Device Connectivity – WISE-Agent
Standardization
MQTT protocol,
IPSO standard (JSON format)
Portability
Written in ANSI C,
can by compiled on most platforms
Scalability
Plug & play, discrete scalable,
reusable modules
Customer can write their own handler for their own devices

25. WISE-Paas/RMM basic Features introduction
(Originally SUSIAccess 3.0 Features)
WISE-Paas/RMM basic Features introduction

26. WISE-PaaS/RMM 3.0 (Originally SUSIAccess 3.0)
Cloud-based Platform
A cloud-based platform accessible by PC/Pad/Phone
Apps for Android/iOS
Cross-platform(Windows/Linux) support
Seamless Interconnection
Real-time HW/SW monitoring, remote maintenance and system security
Free push messages for device status alerts
First key feature, cloud base platform
Map-view Remote Device Management
Intuitive Google map-view management mode
Easy to control and keep track of all your remote devices

27. Key Features

28. Key Features Protect your devices before it real broken
Inspects the device’s temperature, fan speed, voltage, Hard-disk healthy…etc
Sends alarm notification to manager of devices or maintenance automatically via or SMS
Grouping devices for efficient device management

29. Key Features Solve / confirm devices issue remotely
UP 60% maintenance issue are simple and can solve remotely by KVM.
Confirm the issue of device and find the solution before on-side.
Integrate Intel AMT for BIOS level KVM
Schedule On/off for power saving
Support Weekly/ Monthly/ Yearly power schedule

30. Key Features Protect your devices in a simple way
McAfee white list technology
No need to upgrade virus define
No need to scan disk, very low system loading
Remote backup/ recovery solution
Hot backup
Differential backup
Hot Key recovery
Schedule backup/ recovery

31. WISE-PaaS/RMM 3.0 Demo WISE-PaaS/RMM official demo site
Account :
guest / guest
Read only, for customer using
Demo / demodemo
Modify / Add device / KVM , for sales demo using
Framework
Build into our Windows OS Image (SUSI & Agent)

32. WISE-PaaS/RMM 3.0 Demo WISE-PaaS/RMM cloud solution
WISE-PaaS/RMM demo with MS Azure
Bring hardware to customer’s side
Connect to internet
Set WISE-PaaS/RMM agent to connect WISE-PaaS/RMM server on Azure
Demo WISE-PaaS/RMM with your browser and you can remote control it.
Framework
Build into our Windows OS Image (SUSI & Agent)

33. Remote Device Monitoring
Hardware + Software seamless monitoring
Maintenance status edit
Remote monitoring is mainly used to monitor the system status of the remote device, including system / CPU temperature, fan speed and voltage states, hard disk temperature, health status, and network connection status. It also support   alarm functions, regularly return device status, so that managers can keep in sync of the latest state of the remote device.

34. Access Devices with Power On or Off
Integrate Intel® AMT in Remote KVM and Power On/Off
Embedded in device’s HW to support Remote KVM and Power On/Off without OS running or Power-On
Remote BIOS Setting
Allows access to devices’ BIOS menu from remote console PC
Remote monitoring is mainly used to monitor the system status of the remote device, including system / CPU temperature, fan speed and voltage states, hard disk temperature, health status, and network connection status. It also support   alarm functions, regularly return device status, so that managers can keep in sync of the latest state of the remote device.

35. Sending SMS Alarms via Internet
Sends SMS alarms via Internet by Clickatell without 3G
Clickatell is a global SMS gateway service provider covering more than 220 countries

36. Complete Protection Powered by Application Control technology
Dynamic whitelisting model to block unauthorized apps
No continuous virus definition updating required
SUSIAccess currently contains five module programs, remote monitoring, system protection, remote On/Off, remote KVM and system recovery The first module program, system protection: mainly used for system protection. If malware attacks happen, the program will automatically detect and prevent them from being executed. Alerts will be automatically sent to administrator for rapid response. System Protection integrates McAfee Embedded Security system protection technology. This protection technology has been widely used in bank ATMs, medical equipment and military related equipment.

37. Simplicity of All Backup and Recovery
Powered by Backup and Recovery technology
Hot backup without interrupting current tasks
Regular automated backup with dynamic scheduling
System recovery, mainly used to control remote equipment system backup and restore, and can backup and restore at any time, or pre-set cycle of system backup and restore time. Such as a bank ATM machine can be set for system backup every Monday at 12:00 pm. Afterwards, if the system is damaged, can be immediately recovered by the remote execution so that the equipment immediately recover to the normal operation. The system recovery program integrated Acronis True Image, backup faster and  stable.

38. Scheduled On/off - Reduce Energy Cost
Freely sets power on/off schedules such as weekdays /weekend settings by groups or devices
Add “Hibernate” and “Reboot” actions for effective control
AJA

39. Remote KVM – Reduce Maintenance Cost
Quick access to remote device’s desktop for diagnosis and troubleshooting without on-site technical support
KVM: Keyboard/Video/Mouse
Remote KVM, control of remote equipment desktop for connecting on-demand, enabling IT staff or maintenance engineer immediately made ​​the manipulation of remote computer maintenance for the client. A significant reduction in the time required for service.
KVM: Keyboard/Video/Mouse

40. Map View Management Directly show devices position and status
User can manage location, layout and position of devices
Remote KVM, control of remote equipment desktop for connecting on-demand, enabling IT staff or maintenance engineer immediately made ​​the manipulation of remote computer maintenance for the client. A significant reduction in the time required for service.
KVM: Keyboard/Video/Mouse

41. WISE-PaaS/RMM all versions function table

42. WISE-PaaS/RMM All Versions Feature List
2.1(Desktop/2012)
3.0(Web/2014)
Features
Hardware Monitoring
Remote KVM
Remote On/off
Notification Center
System Protection
System Recovery
Web-based management console
Software Monitoring
Remote Image Backup/Recovery
Device Map
1000+ Devices (IPC)
In WISE-PaaS/RMM CD, there are 3 versions of WISE-PaaS/RMM included – 2.1, 3.0 and 3.1

43. WISE-PaaS/RMM All Versions Feature List
3.1 (IoT/2016)
Features
Hardware Monitoring
Remote KVM
Remote On/off
Notification Center
System Protection
System Recovery
Web-based management console
Software Monitoring
Remote image backup/recovery
Device Map
1000+ Devices (IPC + IoT Gateway)
IoT Data Visualization and Dashboard*
Hierarchical Server Management*
Data Acquisition and Data Storage (Auto Report)*
REST API
IoT Device Control**
Server Redundancy**
Agent Framework Support (WISE Agent)**
Framework
Build into our Windows OS Image (SUSI & Agent)
*Limited function in Standard Version **Pro Version only

44. WISE-PaaS/RMM Old Version Function Table
2.1
3.0
Remark
Structure
Console-Agent
Console-Server-Agent
Grouping Y
Intel AMT integration
Software monitoring N
Map view management

45. WISE-PaaS/RMM Old Version Function Table
- Remote Monitoring
2.1
3.0
Remark
CPU / System temperature Y
CPU / System Fan speed
Voltage
CPU / memory usage
System information
Platform name, BIOS version,
RAM/Storage size
HDD monitoring
Need S.M.A.R.T supported or using Advantech SSD, provide S.M.A.R.T detail information from 3.0

46. WISE-PaaS/RMM Old Version Function Table
- Remote Monitoring (Cont’d)
2.1
3.0
Remark
Hardware monitoring setting Y
Software monitoring N
Monitoring application/service status
Software monitoring action
SUSIAccess will stop/ reopen/ alert when software status abnormal
Maintain status

47. WISE-PaaS/RMM Old Version Function Table
- Power On/Off
2.1
3.0
Remark
Remote on/off Y
Hibernate
Intel AMT integration
Schedule on/off

48. WISE-PaaS/RMM Old Version Function Table
- Remote KVM
2.1
3.0
Remark
Remote KVM Y
Intel AMT integration
Control system without OS, support BIOS level remote control
Screen shot N
Terminal mode
- System Protection
2.1
3.0
Remark
McAfee white list Y

49. WISE-PaaS/RMM Old Version Function Table
- System Recovery
2.1
3.0
Remark
Acronis backup/recovery Y
Schedule backup/recovery
Hot-key recovery
- Notification Center
2.1
3.0
Remark
Event log Y
notify
SMS notify
Return to normal notify

50. WISE-PaaS/RMM Old Version Function Table
- Management Interface
2.1
3.0
Remark
Group management Y
Multi-Account login N
Account/ role management
Map-view
Google map integration
AP-base
Web-base
Mobile mode

51. WISE-PaaS/RMM Old Version Function Table
- Structure Difference
WISE-PaaS/RMM 2.1 (Desktop)
Console
Device-1
Device-2
Device-3
(Running on any PC)
(Support All Advantech Embedded Products)

52. WISE-PaaS/RMM Old Version Function Table
WISE-PaaS/RMM 3.0 and up (Web)
Server
RMM Server
Web Browser
Web Console PC
Mobile
Internet / VPN DB
Local server
Cloud
Internet / VPN
RMM Client
Devices

53. Client-Server-Console Management Structure
Agent
Console

54. Reference data

55. Comparison of Using WISE-PaaS/RMM on Devices with and without Intel® AMT Support
Device with Intel® AMT
Device without Intel® AMT
Remote KVM
Access devices under any situations. Even when the OS is hanged or device is powered off, SUSIAccess can reboot/turn on the devices or enter the BIOS menu.
Use the Remote KVM module built in the SUSIAccess agent software. OS and agent SW must be executed normally.
Remote On/Off
Allow remote on/off through LAN subnets and Internet connections
Remote on/off is limited in the same broadcast subnet in LAN

56. Preparation before using Intel® AMT
Entering BIOS and open MEBx to set up Intel® AMT
Set IP address by DHCP or Static IP
Activate Network Access

57. Clickatell SMS Service
SusiAccess sends message to Clickatell server through Internet when errors detected 2 1
Clickatell server converts message to SMS and send it to designated mobile phones in over 220 countries 3
Maintenance staff get SMS notifications instantly

58. Preparation before using Clickatell SMS service
In SusiAccess, fill out Clickatell account info and API ID to use SMS service
Apply for a Clickatell account online
Receive API ID by or SMS from Clickatell
Activate API ID via Website or Phone or

59. Clickatell Global Pricing Table
Location
USD $
China
6.8¢ / message
Taiwan
3.6¢ / message
Japan
Korea
USA
1.3¢ / message UK
4.2¢ / message
Germany
Spain
9¢ / message
Note:
The price table is provided in Clickatell website on 2013/6/19
For volume purchasing, extra discount is available

60. Blacklist & Whitelist Protection
Requirement
Blacklisting
Whitelisting
Embedded systems using built-in or legacy OS*
X Assuming you can implement latest antivirus on latest OS, there are support restrictions for legacy or built-in OS in the long term.
☑ Does not need virus signatures to protect, can be used for long-term support of built-in and legacy OS.
Impact on performance of embedded systems with limited hardware resources
X System load increases during virus signatures update or scanning, concern for performance degradation of active applications.
☑ No scanning, whitelist checking takes place when application starts, prevents virus execution with low overheads.
Requirements on user to manage the system
X Virus signatures update and scans must be carried out daily, confirmation takes up operating man-hours. ☑
No operational demands on the user after registering applications in the whitelist.

61. Comparison of RMM, iAMT, IPMI & SNMP
Intel AMT
IPMI
SNMP
Category
Software Application with Intel AMT integration
Hardware-based technology for out-of-band management (API and SW utilities)
Standardized interface for out-of-band management 
Standard protocol for managing devices on IP networks
OS Dependence
Don’t need OS to use Intel AMT
- Ready-to-use SW
Don’t need OS
Need to use Intel Utility SW or developed by SI/Customers
SW has to be developed by SI or customer himself
- Need OS for running SW which has to be developed by SI or customer
Extra Hardware Required? No
Only on specific Intel Core-i platforms
No extra HW required
- Need extra hardware (Baseboard Management Controller)
Remote Mgmt ability
Yes
Implement
Easy
Hard
Support Function
Monitoring, Protection, Security
Monitoring & Control
Monitoring

62. Comparison of RMM, SUSI API & iManager
Category
SW Application
Pure API with sample code/Utility
Embedded
Microcontroller + API and demo Utility
OS Dependence
Don’t need OS to use Intel AMT
Need OS to use full functions
Need OS for running SW which has to be developed by SI or customer himself
OS Independent of the technology
HW Platform Support
Only Advantech
Remote Mgmt ability
Yes
No, only for local use
Implement
Easy (ready-to-use)
Hard
Support Function
Monitor, Protection, Security
Monitor & Security
Monitor & Control