1. SUSIAccess FAQs Feb. 2015

2. SUSIAccess FAQs
How does SusiAccess work on the internet? You should consider SusiAccess server side to be a website. How to make a website work is exactly the same thing for SusiAccess server side.

3. SUSIAccess FAQs How can we make SusiAccess work on the internet?
1. You need to build a real IP or internet domain name for your SusiAccess server side. You may contact your telecom company or cloud service company to get a real IP or internet domain name.
2. You need to make sure that you open the HTTP 80 port on your server side computer. 1

4. SUSIAccess FAQs How can we make SusiAccess work on the internet? 2
Web-based server side
Your Router
Ethernet
Internet
Ethernet
Install SusiAccess server side software on the server computer.
Get Real IP/Internet Domain Name from Telecom Company or Cloud Service Company.
Open http 80 port

5. SUSIAccess FAQs How can we make SusiAccess work on the internet? 3
Key in Server side Real IP/Internet Domain Name in your client side POS computer. 3

6. Local Area Network (LAN)
SUSIAccess FAQs
How can we make SusiAccess work on the Local Area Network?
Install SusiAccess server side software on the server computer.
Identify server side virtual IP assigned from your router.
Make sure both server side and client side computers are under the same Local Area Network. 1
Any router which could assign virtual IP
Server side
Ethernet
Local Area Network (LAN)
Agent Side

7. SUSIAccess FAQs
How can we make SusiAccess work on the Local Area Network?
Key in Server side virtual IP assigned from the router in your client side POS computer. 2

8. SUSIAccess FAQs How do we start the SusiAccess server side?
Open your browser (IE is preferred)
key in the server’s IP or domain name .
You need to add 8080 after IP if it is virtual IP.
Domain name
:8080
You need to add 8080 after virtual IP

9. SUSIAccess FAQs
Do we need to download any app for mobile devices or notebook computers to be the console side?
No, all you need is the browser, and then key in the IP address or domain name of the SUSIAccess server side.

10. Notice: You need to key in “:8080” when you are using Local Area Network.
Then, you can access the webpage.

11. SUSIAccess FAQs
What bandwidth is required for the client during normal logging operation and during a remote control session? For data transmission only, about 1KB; for remote KVM control, 0.1MB under the condition that the client side uses a display with resolution 800x bits.

12. SUSIAccess FAQs
If the server is offline, are the status logs buffered on the client and pushed up to the server when communication is re-established? The server sends the request to the clients every 5~10 seconds, and then each client will respond with the information of hardware/software status. Therefore, when the server is back to online from the offline status, it will automatically retrieve the data from the clients every 5~10 seconds.

13. SUSIAccess FAQs
How do we install and set up Acronis and McAfee? The SOP: You click the “install” command from the server side, and then key in the company name & serial number from the flyers we sent you.

14. SUSIAccess FAQs
How does McAfee work on my system? When you activate McAfee, it will start to build the white-list that includes all current software applications which run on your system. Then, any other software application can not be installed on this system.

15. SUSIAccess FAQs
Can I make an Acronis backup image remotely from the local terminal? For now, what we can do is to partition the HDD of your local device and then make the backup image on the partitioned part locally.

16. SUSIAccess FAQs
How will the ongoing renewals be arranged, through Advanpos or through local Acronis and McAfee channel? The Acronis & McAfee we provide are special versions embedded in SUSIAccess. Therefore, any update that can be performed needs to be issued by Advantech SUSIAccess team.

17. SUSIAccess FAQs What is HDD health indicator? Likely Symptoms
Below 60%: It will automatically check disk very often. Below 50%: Unable to read the data, and therefore become blue screen Below 30%: BIOS POST could show no bootable disk
Algorithm
SMART Self-Monitoring, Analysis and Reporting Technology

18. SUSIAccess FAQs
Can I read health indicator if my storage is SSD? Yes, if your SSD is SATA3. However, if your indicator is below 80%, you really need to replace your SSD. Notice: It’s better to use SSD from Advantech corporate.

19. SUSIAccess FAQs
Can SUSIAccess support RAID? No, we still can’t detect storage information if there is RAID chip over the storage devices.

20. SUSIAccess FAQs
What can I do if I lose SUSIAccess which is pre-installed from AdvanPOS?
If your HDD crashes during the warranty period, we can send you a new HDD with your initial status.
You need to keep the product sticker & license flyers.

21. SUSIAccess FAQs
Why can’t I turn on my remote POS terminal? There will be two ways to carry out Power-On command.
Wake-On-LAN: You need to make sure the firewall of your router/server won’t block Wake-On-Lane command.
Intel AMT: You need Intel i5 or higher level chipset to activate AMT.

22. SUSIAccess FAQs
Where do I get SUSIAccess server side software? For the server side, you can download it from our website:

23. SUSIAccess FAQs Available models M/B POS Model FEB-973HL-18bit
Z-POS Lite D525: ZL-1230-XX40, ZL-1231-XX40, ZL-1531-XX40, ZL-1551-XX40
Chameleon D525: CM-5500-AR50
QP-1100 D525: QP-1100-XX20
ABOX D525: ABOX-122-3XX
FEB-973L
W-POS 7530 D525: WP-7530-XX20, WP-7530-XX50
W-POS 7550 D525: WP-7550-XX20W, WP-7550-XX50W
W-POS 7530 Ivy Bridge: WP-7530-XX30, WP-7530-XX60
W-POS 7550 Ivy Bridge: WP-7550-XX30W, WP-7550-XX60W
INS8313B
E-POS D525: EP-5500-AR30, EP-5530-XX30
IMB-183
WP-5530 (Haswell Platform) 2. ABOX-302 (Haswell Platform)
IMB-151
WP-5530 (Bay Trail) 2. ABOX-312 (Bay Trail)

24. Still have questions?
Please contact us